Just got a call from a prospect letting me know he's going with my competitor He has a long term relationship with them- I get it I have so much respect for people who call and are upfront, instead of just ghosting like many do nowadays This is how business should be handled
This. Beginning to realize that most adults are just large children. Anyone in sales or business would much rather just be told no than be disrespected and have their time wasted by grown people too cowardly to simply communicate.
Unfortunately, "no" is part of the game, but how we react to it is part of the long game. Maybe the prospect will return down the road, and you'll be able to develop an even stronger partnership.
This is such a great conversation thread! Thanks to you all for replying & Tyler for sharing! I always wonder “what’s the other guy thinking” when they don’t get back with a response??? No response is a decision but why not be up front & let someone know something rather than “ghosting”? They’re probably going too see you again. I always say “we are big kids” this is business, not an emotional thing but needs to be treated professionally!
There’s nothing worse than not getting the call.
Common courtesy and respect are no longer common. These businesses who do this don’t even know what this is and means. It simply deteriorates the credibility of their businesses. Yes, ghosting is one of the worst of doing business. It’s unacceptable.
If you can establish yourself as the #2 guy with enough prospects, there will be several that will give you a shot at some point.
agreed. top notch prospect and future client. My guess is you provided a ton a value along the way which earned their respect as well.
“Do to others as you would have them do to you.” Feels like that famous statement aligns with this post.
Senior Technology Consultant | Passionate Problem-Solver | Top Sales Performer
2moYeah I'd rather get a no now, than lets talk next month just to be nice and they kick the can down the road. Unfortunately even the best of best, cannot close business with everyone. This customer gave you a gift so you can move on and find right prospect that will say yes. I love loyal clients even when they are not a loyal client of mine. They protect the relationship from outside interest. If I can earn their business they protect my relationship too. I always follow up with customers who have said no. Times change and relationships change. Next time that valued, long term relationship could have changed. Their representative left, service sours and the partnership they were loyal to, is now looking for other options.