Welcome again and thank you for staying tuned. Today, I will put to bed the conversation which I started 3 days ago on "How Marketing and Advertising shape Consumer Behavior?" You can catch some of the interesting analysis in my previous posts. 4. The Power of Personalization and Data-Driven Decisions In today’s digital age, personalization has become one of the most potent tools for influencing consumer behavior. Through data-driven marketing techniques, brands use consumer data (such as browsing habits, purchase history, and demographic information) to offer highly personalized ads and product recommendations. For instance, if a consumer recently searched for new running shoes, they might see an ad offering a discount on their favorite running brand. This personal connection makes consumers feel understood, and more likely to purchase. Brands can also adjust pricing dynamically based on consumer behavior data. For instance, dynamic pricing algorithms can offer consumers discounts on products based on their purchase history or show higher prices to new visitors to create a sense of urgency and exclusivity. 5. Creating Loyalty and Repeat Purchases Once a consumer has made a purchase, marketing doesn’t stop there. Through customer relationship management (CRM), brands can continue to engage with consumers long after the initial sale. Email campaigns, loyalty programs, and personalized offers help reinforce the brand relationship and keep the customer coming back for more. Advertising, when used effectively post-purchase, can build a sense of loyalty, encouraging repeat purchases and higher lifetime value. Conclusion: The Power of Marketing to Influence Consumer Behavior Ultimately, marketing and advertising are powerful forces that shape consumer behavior. They guide the decisions we make about what to buy, when to buy, and how much we’re willing to pay. By understanding the psychology behind consumer choices and leveraging strategic marketing and advertising techniques, businesses can influence these decisions in ways that benefit both the consumer and the brand. At its best, marketing doesn’t just push products – it creates experiences, builds relationships, and shapes the way we see the world. It has the power to transform an idea into an obsession, a product into a must-have, and a simple transaction into a lifelong loyalty. #marketing# #advertising# #consumerbehavior# Thank you for reading and please join me next week for another interesting direction. I will touch on "Bank Advertisements and Customer Acquisition". Any Correlation?
Taiwo Oluwafemi MSC, CIM’s Post
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New research unveiled today by Fetch reveals that the majority of CMOs are shifting focus to building long-term consumer relationships. Almost all (99%) of the CMOs surveyed reported feeling increased pressure to show ROI amid tight marketing budgets, fragmented consumer attention and the cookieless future. This pinch has led 9 in 10 to place newfound importance on customer loyalty, with 60% focusing more on retention than acquisition. Read more about the findings, and how Fetch can both build and nurture lasting consumer relationships here: https://lnkd.in/gA-tKYxu
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How do you break free from the endless promotion cycle? Our retail client found their answer in an unexpected place. How? By shifting their customer engagement strategy. But they had a common problem: their customer data and insights weren’t being used effectively. We helped them bridge that gap. Here’s how: Their data science team found 4 key customer groups by looking at their buying habits, engagement, and browsing patterns. Now marketing can tailor communications perfectly: 🐼 Email messaging and frequency align with engagement history 🐼 SMS timing set for peak response times 🐼 Website messaging is personalized to customer browsing habits 🐼 Retargeting campaigns based on past purchases As a result, each group receives content and offers tailored to their unique brand interactions. Some groups need weekly emails or texts. Others respond better to messages once every few months. The key? Focus on the customer, not your campaign calendar. When you understand your customers through data, you can build relationships that add value for them and more profit for you. My takeaway: Technical and marketing teams may speak differently. But when they work together, the results are powerful.
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You are not as customer-centric as you think. Especially your marketing doesn't reflect that. How do I know? I talk to 10+ brands every week. Most brands are stuck in an order-centric mindset. It's always about the next purchase or order. Most talk about customer acquisition cost but confuse it with the cost of conversion. Most internal reports are channel-wise (Facebook, Google, TikTok) to monitor channel performance. I rarely saw customer segmentation reports being monitored. Budget allocation is mostly per channel, rarely per customer segment. Communication is not personalized for each customer segment. To grow profitably, you need to adopt a customer-centric mindset. Here's how to make your marketing customer-centric --> Report per customer segment You can't improve what you don't measure. Start monitoring 3 customer buckets - 1. New Customers Added 2. Existing Customer Engaged 3. Lapsed Customer Reactivated You need your existing customer revenue to compound, not stay stagnant. --> Align marketing budget With the platform algorithm doing the heavy lifting, this is getting tougher and tougher. At least break it up by new vs. existing, so you can control the budgets. You don't want your marketing dollars spent on existing customers when you can reach them way cheaper via email or SMS. --> Personalize Communication Personalize communication for each customer segment New Customer -- Bestsellers, brand benefits, USPs, social proof. Existing Customer -- Community, How to guides, recommendations, reviews Lapsed Customers --- New arrivals, survey, brand benefits Customize the complete customer journey. Again, every brand knows the benefit of being customer-centric, but due to the daily hustle of orders, most brands become order-centric. Don't get stuck in the orders loop. Think in terms of customers, to scale your store profitably. #dtc #ecommerce Looking to achieve profitable growth. Yes, it's possible! Follow Rahi Jain to grow your store profitably. I use my PCC (Product, Customer, Communication) value maximization framework to increase the customer lifetime value of ecommerce brands by 10-30% in 45 days. I have helped generate $34M+ for 50+ ecommerce brands. Built a $20M ecommerce store.
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Mastering the Art of Conversion: Unveiling the 5 Steps of the Customer Buying Process In today's marketplace, engaging with your customers on a deeper level can transform them from casual browsers to committed brand advocates. Success doesn't come by chance; it requires harmonizing your marketing strategies with the customer buying process. Start by creating empathetic and personalized content to guide prospective customers through the stages of Awareness, Consideration, Decision, Purchase, and finally, Post-Purchase. Each stage demands specific strategies, like tailored content curation, streamlined purchasing processes, and a nurturing post-sales experience. Artisanal Goods Marketplaces thrive when they recognize and implement marketing personalization, respecting that each customer's journey is unique. Post-purchase, continue to nurture the relationship to foster brand loyalty and advocacy. Remember, the purchase is not the endpoint; it's an invitation to build an ongoing dialogue with your customer. Incorporate SEO keywords such as Customer Buying Process, Post-Purchase Experience, and Brand Advocacy into your content to better reach and engage with your audience. And don't forget to support your online interactions with relevant hashtags like #CustomerJourney and #MarketingInsights to maximize your reach and connection with like-minded customers and communities. Picture a vibrant bazaar where each stage of the customer journey is an archway which customers pass through, each labeled and symbolized by archetypal imagery. Imagine a world bustling with diversity, where each interaction isn't just a transaction, but a step in building community and forging powerful brand connections. For more online marketing insights, come join my FREE Facebook Group. https://lnkd.in/g56scysX
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In its latest report, CleverTap highlights the necessity of tailoring marketing approaches to resonate with regional audiences while maintaining a cohesive global presence. Jacob Joseph, VP - data science, CleverTap said, "Many organisations often dive into customer engagement with a narrower focus, which, while important, can limit their effectiveness. However, by strategically utilising a mix of channels, businesses can significantly enhance their engagement efforts." https://lnkd.in/dPm23fTB
Cross-channel marketing strategies boost conversion rates for fintechs: Clevertap
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3S: The Strategy That Took Our Sales to the Next Level! Read Below 👇 As a social media manager, I suggested a fun, interactive idea to boost in-store traffic—and it worked better than we imagined! Here’s what we did: Spin-the-Wheel Fun: Every visitor got to spin a wheel and win exciting freebies—no purchase needed! Share & Save: Customers who shared our store’s story on social media earned an extra 10% off on their next purchase. The Results? 📈 Increased foot traffic 🤝 Stronger customer engagement 💫 Higher conversion rates Why it worked: It rewarded participation, not just purchases. Created fun, shareable moments in-store. Encouraged repeat visits and built loyalty. By blending offline excitement with online engagement, we turned visitors into customers. Have you tried anything like this? I’d love to hear what worked for you! 🌟 #RetailInnovation #SocialMediaMarketing #CustomerEngagement #RetailStrategy #DigitalMarketing #BrandGrowth
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Mastering the Art of Conversion: Unveiling the 5 Steps of the Customer Buying Process In today's marketplace, engaging with your customers on a deeper level can transform them from casual browsers to committed brand advocates. Success doesn't come by chance; it requires harmonizing your marketing strategies with the customer buying process. Start by creating empathetic and personalized content to guide prospective customers through the stages of Awareness, Consideration, Decision, Purchase, and finally, Post-Purchase. Each stage demands specific strategies, like tailored content curation, streamlined purchasing processes, and a nurturing post-sales experience. Artisanal Goods Marketplaces thrive when they recognize and implement marketing personalization, respecting that each customer's journey is unique. Post-purchase, continue to nurture the relationship to foster brand loyalty and advocacy. Remember, the purchase is not the endpoint; it's an invitation to build an ongoing dialogue with your customer. Incorporate SEO keywords such as Customer Buying Process, Post-Purchase Experience, and Brand Advocacy into your content to better reach and engage with your audience. And don't forget to support your online interactions with relevant hashtags like #CustomerJourney and #MarketingInsights to maximize your reach and connection with like-minded customers and communities. Picture a vibrant bazaar where each stage of the customer journey is an archway which customers pass through, each labeled and symbolized by archetypal imagery. Imagine a world bustling with diversity, where each interaction isn't just a transaction, but a step in building community and forging powerful brand connections. For more online marketing insights, come join my FREE Facebook Group. https://lnkd.in/g26xvuVe
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