𝐀𝐫𝐞 𝐘𝐨𝐮 𝐖𝐢𝐧𝐧𝐢𝐧𝐠 𝐨𝐫 𝐋𝐨𝐬𝐢𝐧𝐠 𝟓𝟎% 𝐨𝐟 𝐭𝐡𝐞 𝐔𝐧𝐜𝐞𝐫𝐭𝐚𝐢𝐧 𝐌𝐢𝐝-𝐅𝐮𝐧𝐧𝐞𝐥 𝐂𝐨𝐧𝐬𝐮𝐦𝐞𝐫𝐬? Many conversions are lost in "the messy middle" of the customer journey due to a lack of relevant product information. This often leads to confusion and indecision—exactly what we want to avoid for optimal online conversions, where trust and comfort are critical. Here are some key insights: 🔎 𝟗𝟎% 𝐨𝐟 𝐜𝐨𝐧𝐬𝐮𝐦𝐞𝐫𝐬 𝐟𝐞𝐞𝐥 𝐢𝐧𝐬𝐞𝐜𝐮𝐫𝐞 𝐚𝐧𝐝 𝐰𝐚𝐧𝐭 𝐦𝐨𝐫𝐞 𝐠𝐮𝐢𝐝𝐚𝐧𝐜𝐞 𝐚𝐧𝐝 𝐞𝐱𝐩𝐥𝐢𝐜𝐢𝐭 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐰𝐡𝐞𝐧 𝐛𝐮𝐲𝐢𝐧𝐠 𝐨𝐧𝐥𝐢𝐧𝐞*. Shopping online often means consumers need to explore alternatives and evaluate pros and cons on their own. 🔎 𝟓𝟕% 𝐨𝐟 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐚𝐛𝐚𝐧𝐝𝐨𝐧𝐞𝐝 𝐭𝐡𝐞𝐢𝐫 𝐥𝐚𝐬𝐭 𝐨𝐧𝐥𝐢𝐧𝐞 𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐞* due to too many choices and unclear information about similar products and propositions. 🔎 𝟓𝟎% 𝐨𝐟 𝐜𝐨𝐧𝐬𝐮𝐦𝐞𝐫𝐬 𝐚𝐫𝐞 𝐨𝐩𝐞𝐧 𝐭𝐨 𝐬𝐰𝐢𝐭𝐜𝐡𝐢𝐧𝐠 𝐭𝐡𝐞𝐢𝐫 𝐢𝐧𝐢𝐭𝐢𝐚𝐥 𝐩𝐫𝐨𝐝𝐮𝐜𝐭** when educated and influenced by timely, comparable product information that better presents the overall proposition mid-funnel. Trust is the foundation of online conversions and is built through reliable and trustworthy product information. This includes clear explanations of a product’s uniqueness and differentiation from similar products. Expert and user reviews are particularly effective, as research shows 𝐮𝐧𝐛𝐢𝐚𝐬𝐞𝐝 𝐜𝐨𝐧𝐬𝐮𝐦𝐞𝐫 𝐫𝐞𝐯𝐢𝐞𝐰𝐬 𝐚𝐫𝐞 𝟏𝟐𝐗 𝐦𝐨𝐫𝐞 𝐭𝐫𝐮𝐬𝐭𝐰𝐨𝐫𝐭𝐡𝐲 than biased manufacturing statements***. Brands that fail to engage and properly influence consumers in the middle of their shopping journeys will miss out on many conversions. 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡 𝐢𝐧𝐝𝐢𝐜𝐚𝐭𝐞𝐬 𝐭𝐡𝐚𝐭 𝐨𝐯𝐞𝐫 𝟓𝟎% 𝐨𝐟 𝐜𝐨𝐧𝐬𝐮𝐦𝐞𝐫𝐬 𝐚𝐫𝐞 𝐞𝐚𝐬𝐢𝐥𝐲 𝐢𝐧𝐟𝐥𝐮𝐞𝐧𝐜𝐞𝐝 𝐝𝐮𝐫𝐢𝐧𝐠 𝐭𝐡𝐞 𝐫𝐞𝐬𝐞𝐚𝐫𝐜𝐡 phase of their shopping journeys, presenting a significant opportunity for brands and retailers. Social media marketing that focuses on rich and relevant content, instead of being simple and generic, to educate and influence consumers about products’ unique selling points, and share other consumers' experiences at this decisive part of the customer journey, with the most relevant and requested content, will tilt any indecisive decision in your favor. #marketing #reviews #content #brand #prospecting #consumerbehavior #winthemessymiddle #ecommerce #retail #generativeai
Great insights! Beyond addressing 'the messy middle' with clear product information, there's a huge opportunity in leveraging social proof through social media in our industry, talent attraction💡 . Candimers - today's informed consumers - are increasingly influenced by authentic user-generated content. Integrating automation and programmatic strategies in your social media efforts can precisely target these mid-funnel consumers with tailored, timely content, enhancing trust and driving conversions
Co-Founder & CEO re:nable | Entrepreneur | Generative AI for ecommerce
6moSources: * = EPI Server Industry Research - reimaging commerce ** = Google Industry Research - How to win the messy middle *** = BigCommerce Consumer Survey