Ross Crooks’ Post

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Co-founder @ Column Five | Building great B2B brands

Most people think about company culture as an internal dynamic, and brand as an external expression. But I think about them quite similarly. 𝘉𝘳𝘢𝘯𝘥 is the story people believe about your company. And 𝘤𝘶𝘭𝘵𝘶𝘳𝘦 is the story employees believe about your company. These stories can be different—but for the best brands, there’s a lot of overlap. Because these believed stories are not simply the regurgitation of your messaging, that is: 💛 Internal = purpose and values 🏓 ✉️ External = value proposition and key messaging 📈 Those are what you 𝘸𝘢𝘯𝘵 people to believe. But the actual stories come from what people experience and feel from you. It is emergent, not controlled. We understand this about our internal culture. But we still think we can control our brand solely through verbal and visual representations. Unfortunately, we can’t. The solution is fairly simple though: make sure that the ways people experience your brand live up to what you say about yourself. The consistency translates as authenticity, which builds trust. 🤝 A shorthand reminder: 𝗯𝗿𝗮𝗻𝗱 = 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗰𝘂𝗹𝘁𝘂𝗿𝗲.

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Jeanette K.

Sr. Marketing Producer & Project Manager

2w

I’ve always been impressed by the level of real transparency at C5. I’m hitting year 3 this feb for that very reason — trust in a common goal of success threads us together.

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