Rajeev Roy’s Post

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AI Transformation Leader | Helping Organizations Build AI Capabilities | Microsoft Azure Partner | 30+ Years Growing Global Teams | AI Strategy Advisor 🚀 | AI Coach

💡 The Software Industry is Evolving: Welcome to the Era of Software-Delivered Services (SDS)! As an AI and tech strategist, I'm fascinated by this fundamental shift in how software companies are delivering value. Here's why every business leader should pay attention: 🎯 The Big Shift: • Moving from selling tools to selling outcomes • AI-powered companies now deliver actual work, not just workflows • Quality and accountability are becoming paramount 💼 What Makes SDS Different: 1. Accountability: Unlike traditional SaaS, SDS companies are responsible for the quality of work delivered 2. New Pricing Models: Moving away from per-seat pricing to usage-based billing 3. Cost Advantage: Offering professional services at ~10% of traditional costs through AI automation 🚀 Business Implications: • Traditional professional services firms may need to adapt or risk disruption • Quality assurance becomes mission-critical rather than an afterthought • Companies can access high-quality services at dramatically lower costs 👉 Real Examples in Action: • Customer Service: Companies like Sierra charging per resolved ticket • Immigration Services: Lighthouse handling visas through AI • Training: Exec.com providing AI-powered sales training This isn't just another tech buzzword - it's a fundamental reimagining of how businesses can deliver services at scale using AI. Read the full article here: https://lnkd.in/geERp-3R #Innovation #Technology #AI #BusinessStrategy #FutureOfWork #SoftwareServices #DigitalTransformation What are your thoughts on this shift? Have you experienced working with any SDS companies? Share your experiences below! 👇

The Rise of Software Delivered Services

The Rise of Software Delivered Services

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