Mannat Kaur’s Post

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Building The Better Alternative | Ex- L’Oréal | IIM Calcutta

I was on a quest for the perfect namkeen that suits my taste. Naturally, I hopped from shop to shop and noticed something peculiar – the taste seemed uniform across all stores. That is until I stepped into one particular shop. The namkeen here captured my attention. It tasted slightly different than the others almost satisfying my taste buds. The shopkeeper very warmly helped me choose few of them. I bought his namkeen, of course. Later, I realized something funny, upon tasting it at home - it tasted just like the others! But here's the kicker: I didn't care. That interaction made my day. So, what set this shop apart? It wasn't the product – it was the shopkeeper. He had crafted a sales pitch that went beyond the product, creating an emotional connection with me as a consumer. This experience reinforced a crucial business lesson: 1. Product quality is important, but; 2. The way you sell can be just as critical as what you're selling. 3. Building a genuine connection with your customer can set you apart in a sea of similar offerings. That's when it hit me: the true art of selling goes beyond the product. It's about: - Creating an emotional connection - Building trust through authentic interactions - Crafting a compelling sales pitch that resonates In our digital age, it's easy to forget the power of human touch in business. This namkeen shop reminded me that sometimes, the secret ingredient in a sale isn't in the product – it's in the person selling it. What's your take? #Entrepreneurship #Marketing #CustomerExperience #Salesandmarketing #RetailInsights #HumanConnection

Amrita Mishra

Consultant | Stakeholder Management | Communications | Client Engagement | Learned PowerBI recently to create useful dashboards | Currently @ Mastercard

2mo

The same thing happens at this stationery shop near my office. The shopkeeper has become familiar with us now (because we shop so much there), But even when he didn't know us that well, he was invested in listening to our needs and catering to them with the best products he had. And I have seen him do the same with other customers as well. It's his shop, and he manages it so well. Even his employees have kind of started behaving like him, which is even better. Yes, so I totally get your point, and this was just one of the many times I've experienced it as well.

Faisal Arab

Strategy & Consulting Senior Manager at Accenture Song | ex-BCG, HSBC | IIMC | IITM

2mo

So true. Sometimes the sales staff make such an impression that even though you don't buy in that visit, you come back to the shop later for another purchase.

Ashutosh Sharma

Storyteller | Law and Technology Researcher | Advocate | Legal Consultant for Startups | Content Strategist

2mo

Your personal connection with customers can make wonders 💯

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