Lorenzo Bolognini’s Post

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🔶 Fractional CMO | Growth Marketer | HubSpot CRM | Worked with Microsoft, Nestlé, LHH, Envista, Edenred.

We’re continuing where we left off on the first HubSpot Fall Update. For those tuning in for the first time, Breeze is the new HubSpot multi-talented AI agent. Breeze Content Agent will help you create landing pages, podcasts, case studies (to be used as lead magnets), and blog posts. Breeze Social uses AI to analyze social post performance and trends to create a custom social strategy and even goes further to create the actual social media posts. Breeze Prospecting Agent can automate outreach of inbound leads or set up a leads re-engagement campaign. Breeze Customer Agent can replace your first level of support and answer questions based on your knowledge base. Then, route the question to the right second-level support agent if and when needed. One of the most effective use cases for AI is first-line customer support: nobody likes waiting for support agents to connect to the chat, and if an AI agent can answer the mythical 80% of easy customer queries that would have required users to comb through the knowledge base. Talk about quick wins! However, possibly the most useful Breeze add-on capability is Breeze Intelligence, a data enrichment platform (notably excluding emails and phone numbers!) that HubSpot evolved from its Clearbit acquisition. Data points provided are demographic, firmographic, and intent data. Among other use cases, data enrichment will allow you to increase the number of forms-fills on longer forms. Why would you ask so many questions if you already have the data or can enrich it? HubSpot forms can now dynamically adapt to the data that needs to be filled in. A small step for a marketer, a giant leap for mankind! And a step or two forward from the already present progressive profiling. Based on the collected data, you can then score and route the leads to the appropriate team or automation for further processing and follow-up. With enrichment, you can enrich single records or bulk enrich multiple records. Intent signal enrichment is implemented as ICP data + first-party behavioral data collected on your website. So, for example, if you’re targeting the automotive industry, you can find all the people in the automotive industry who recently visited your pricing page or the Contact Us page. Breeze Lead Scoring can also give you insights into how past leads have converted and help you build a lead scoring rule set that works, keeping firmographic and behavioral data into account. I'll be covering more of HubSpot useful features in my posts so to make sure you don't miss the next ones, like, comment, follow, or connect with me to tell The LinkedIn Algorithm that you want to see more of these. #hubspot #b2bmarketing

  • HubSpot Data Enrichment

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