This article by Cognizant introduces Iris, a digital concierge at Dallas Fort Worth Airport. It explores how digital humans like Iris enhance customer experiences across various sectors, emphasizing their potential benefits, implementation considerations, and the importance of aligning them with brand identity. Click below to read the full article. #ThisWeekInConsulting #TWIC #Humans #Cognizant
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Tausif Khiani, US Hospitality Industry Lead at Capgemini shares how data connects customers and employees to products and services to elevate experiences and increase efficiency. As per Tausif's perspective, hospitality companies stand to gain significantly by modernizing their digital ecosystems. This can improve employee operations and productivity, enabling workers to deliver high-end service while automating tedious tasks. He further shares Capgemini’s Framework of the Future, which connects product operations, employees, and customer experience in a holistic view to improve productivity, efficiency, customer satisfaction, and revenue. Please read the article to learn how it works.
Framework of the Future: Connecting employee experiences in hospitality
https://www.capgemini.com/us-en
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Tausif Khiani, US Hospitality Industry Lead at Capgemini shares how data connects customers and employees to products and services to elevate experiences and increase efficiency. As per Tausif's perspective, hospitality companies stand to gain significantly by modernizing their digital ecosystems. This can improve employee operations and productivity, enabling workers to deliver high-end service while automating tedious tasks. He further shares Capgemini’s Framework of the Future, which connects product operations, employees, and customer experience in a holistic view to improve productivity, efficiency, customer satisfaction, and revenue. Please read the article to learn how it works.
Framework of the Future: Connecting employee experiences in hospitality
https://www.capgemini.com/us-en
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Tausif Khiani, US Hospitality Industry Lead at Capgemini shares how data connects customers and employees to products and services to elevate experiences and increase efficiency. As per Tausif's perspective, hospitality companies stand to gain significantly by modernizing their digital ecosystems. This can improve employee operations and productivity, enabling workers to deliver high-end service while automating tedious tasks. He further shares Capgemini’s Framework of the Future, which connects product operations, employees, and customer experience in a holistic view to improve productivity, efficiency, customer satisfaction, and revenue. Please read the article to learn how it works.
Framework of the Future: Connecting employee experiences in hospitality
https://www.capgemini.com/us-en
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Tausif Khiani, US Hospitality Industry Lead at Capgemini shares how data connects customers and employees to products and services to elevate experiences and increase efficiency. As per Tausif's perspective, hospitality companies stand to gain significantly by modernizing their digital ecosystems. This can improve employee operations and productivity, enabling workers to deliver high-end service while automating tedious tasks. He further shares Capgemini’s Framework of the Future, which connects product operations, employees, and customer experience in a holistic view to improve productivity, efficiency, customer satisfaction, and revenue. Please read the article to learn how it works.
Framework of the Future: Connecting employee experiences in hospitality
https://www.capgemini.com/us-en
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Join Fran Southward and Tim Buzza of Verint Asia Pacific on 19 June as they discuss how to perfect the delicate balance between CX and EX by empowering your agents with true flexibility. As contact centre professionals, we all understand the constant challenge of balancing appropriate staffing levels with maintaining the right flexibility for your teams, delivering the best customer experience possible. Leaving this equation unbalanced results in high turnover, increased unplanned absence and ultimately, poor experiences for your customers. Fran and Tim will explore how you can increase operational efficiency while making your contact centre a more attractive and engaging place to work 💡 Register today to be part of the discussion! #webinar #contactcentres #cx #ex #flexibility
Verint Webinar: The Impossible Equation: Balancing EX and CX to Give Agents the Flexibility they Demand
us02web.zoom.us
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I'm staying at the Marriott in Warsaw today for a Mercer meeting. My daughter is already bugging me to stay here again because of the cute Robot Cat that collects the plates. I had a question about breakfast and a staff member was immediately on hand to answer my question because they were not busy collecting dirty plates. The staff were smiling as my daughter started loading plates on the Robot Cat. Work design doesn't need to be associated with job losses. It can be about augmenting human performance by removing menial repetitive tasks and refocussing them on increasing customer satisfaction. It can be about increasing staff engagement and also it can lead to repeat business at lower costs. Just ask Marriott Hotels Warsaw for proof. #workdesign #workforcetransformation #automation
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Imagine a world where your staff are liberated from repetitive tasks, allowing them to focus on what truly matters—enhancing guest experiences and driving business growth. Our digital workers are cutting-edge technology that automates mundane yet essential tasks that consume your team's time. This isn't just about saving time; it's about maximizing value for your business. Many hoteliers are eager to dive into this new realm of automation. What does it do? How does it work? And most importantly, how can you start leveraging it today? Our very own Linda Girrbach recently shared invaluable insights with industry leaders. Here are some highlights. 👇🏼 #RobosizeME #HotelAutomation #HospitalityInnovation #DigitalTransformation
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🤖 MYTH OR REALITY? 🤖 Did you know that 73% of travelers prefer using #digitalselfservices like mobile check-in, mobile keys, and kiosks? With over 80% of hotels facing labor shortages, automating repetitive administrative tasks empowers your staff to focus on what truly matters: creating memorable guest experiences. So, let's bust the myth once and for all: Technology isn’t here to replace personal service—it’s here to elevate it. Want to dive into more myths? Read the full article below: 🔗 https://lnkd.in/dhP_D7kX
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Heading into the holiday period, I found it interesting that several sources indicate the entire #Travel & #Hospitality industry continues to face challenges with shortages, despite increased wages, more flexible hours, and expanded benefits offered by employers. In this context, it's exciting to see how forward-thinking industry leaders are addressing these labor shortages with innovative AI-driven solutions. 🏨 In the latest blog from TTEC's Matus Valo, we explore how AI is revolutionising staffing efficiencies and enhancing guest satisfaction. By blending technology with personalised service, businesses are not only meeting but exceeding guest expectations. 🌟🛎️ Discover how AI is transforming hospitality ⤵️⤵️ https://lnkd.in/eBCj3nDN #CustomerExperience #Innovation #LaborShortages #TechInHospitality
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🌏 Grateful for the Opportunity to Learn from a Wealth of Experience As we reach the midway mark of our three-week CX assessment here in Abu Dhabi, I’m incredibly grateful to be working alongside a team of professionals with a rich diversity of global experience. The insights and perspectives everyone brings to the table have made this an inspiring #collaboration, underscoring the power of blending fresh ideas with seasoned expertise. 📸 The photo represents a team with roots in South Africa, Canada, and Australia—a true testament to the value of international collaboration. Key Takeaways: 1. Power of Collaboration – There’s something uniquely valuable about bringing together different #perspectives, where fresh ideas meet well-honed expertise. Each of us learns something new, reminding us that the best solutions come from shared strengths. 2. Learning from #DiverseInsights – The world is evolving quickly, but core principles in CX remain timeless. Working with people who bring both innovation and well-founded approaches has reinforced the importance of blending the new with the tried-and-true. 3. #GlobalPerspective – With team members experienced across diverse markets, we gain insights that make our CX strategies more adaptable and inclusive. It’s a reminder that the nuances of each market and culture can have a profound impact on customer experience. As one colleague said, “When we bring together different perspectives and experiences, we build solutions that resonate more deeply.” Thank you to this incredible team for showing how true collaboration makes an impact. Excited for the outcomes we’ll continue to achieve in the days ahead! #CustomerExperience #CX #GlobalExperience #Collaboration #LearningTogether #AbuDhabi #AnnavanStadenConsultancy #IntegratedCoaching #IntegrateCoachingSA
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