Clinic Owner and Business Consultant. Over 20+ years working in Dentistry at the grass roots, 14 years helping practices achieve more
If your practice offers late or weekend hours, it's vital not to run on a skeleton staff. Convenience alone isn’t enough — patients expect the same quality of care regardless of when they visit. A reduced team can result in lower service standards and a less welcoming atmosphere. Ensure your extended hours are covered by the same staff who work during regular hours to maintain consistency in care. After all, the last impression your patients have should be a positive one. It's also important to treat your team well during these times. Offering fair pay and incentives shows them they're valued, which encourages them to deliver their best. Consider your extended hours wisely by consulting both patients and staff. Sometimes, a few well-chosen extended hours can be more effective than being open all the time. How does your practice handle out-of-hours services? #HortonConsulting #DentalBusinessCoaching #DentalBusinessAdvisor #PrivatePracticeSuccess