Teri Kindzia’s Post

Did you know, the more efficient your practice, the larger the margin on your bottom line? As owners and managers, we’re often pulled in many directions when it comes to running our private practices. And since margins are often low in health care, any loss of revenue can cut into our bottom line. One of our biggest financial losses occurs when our schedules aren’t full, since our main income comes from treating our patients. f you want to make your practice more efficient, improve your bottom line, AND increase your clean arrival rate, there are several things you can do: >>>PREVENTION – you want your team to focus on preventing patient problems. When they can prevent same-day cancellations and no-shows, your PCCs have less stress and your front desk and practice become more efficient. >>>METRICS – as a good friend says, ‘no metrics, no discussion’. If you’re not tracking and measuring the right metrics, you don’t know when things aren't working. Your team should be tracking their metrics on a daily basis. If not, you’re missing vital information. >>>BUILD Patient Care Coordinators – the team members who work at your front desk aren’t receptionists or representatives. They provide a service to all patients just like your clinicians do. And they need your help. Make sure you provide the necessary training to help them overcome patient objections to care and also provide systems for success. >>>FIX Your Front Desk Systems – while training your front office staff, make sure they have the best possible programs to follow to ensure they're managing patient care and handling patient objections to getting in for care. You can provide the right training for your team without having to be the one to create it and stand over them while they learn. Click the LINK IN OUR BIO to get started with training your front desk team today! #FrontOfficetraining #DeeBills #MedicalOfficeManagement #frontofficeguru #admintraining

Preventing burnout at your PT practice is more crucial than ever. Continuous administrative burden coupled with high patient volumes can drastically impede care quality and provider well-being. But imagine if you could focus entirely on your patients, knowing that your documentation is handled accurately and efficiently in the background. Improved note quality, increased patient engagement, seamless integration with your current EMR — ScribePT makes it possible. Take a step towards a more efficient and less stressful practice. Let us support your journey to better patient care and a balanced work life. Want to learn more? See the link in the comments.

Increase productivity AND physician well-being? …at the same time? Seems counterintuitive! Well... here are two different examples from clients of mine who did just that! And... they weren’t massive transformational initiatives. They were small, quick changes that made a huge impact! EXAMPLE 1: PHYSICIAN DOCUMENTATION BURNOUT Client A is a large community hospital in the Northeast struggling with on-time physician documentation. For a group of their doctors, not all of them, it took hours longer than the average. “Pajama time” (ie documenting at home) was turning into “pajama all night and weekends!” We gave them scribes AND asked them to see one to two additional patients per day. Just one additional patient per day, per physician more than covered the cost of using a scribe. Plus, most were happy to see an additional two or more patients per day because that’s what they enjoy doing most! It was definitely better than documenting in the electronic record. A win for well-being and a win for productivity! EXAMPLE 2: AFTER HOURS APPOINTMENT OVERWHELM Client B is an Academic Medical Center in the Northeast struggling with very low productivity. But... their doctors were staying late to see patients after hours, so they were burnt out as well. At first, it didn’t make sense that productivity would be so low when they were working so late. We took a closer look, talked to the doctors, and realized the scheduling system rules were limiting which visit types could be seen at various times during the day. The rules were just too strict. Physicians spent big chunks of their day without any patients scheduled at all. Doctors DO NOT like to sit idle. We all know that! What was worse, however, was they stayed late to see patients back-to-back for hours. PS it’s more common than we think. I’ve seen exactly this happen at multiple organizations. The good news? Fixing it was easy. The scheduling system rules were adjusted, and they were able to quickly fill up the schedules during office hours. Productivity soared, and they got the doctors home on time! Yet another win for physician productivity and well-being! I'd love to hear your stories of improving productivity and well-being at the same time. Please share in the comments. #physicianproductivity #physicianexperience #physicianburnout #physicianwellbeing #healthcare #ambulatorycare

Your front desk can destroy your clinic. One bad impression can ruin everything. The front desk is the first point of contact for patients. A rude or disorganized front desk can drive them away. This can lead to negative reviews and lost revenue. Consider these three critical areas to improve: 1. Train for Professionalism ↳ Ensure your staff is polite and efficient. ↳ First impressions matter, make them count. 2. Implement Efficient Systems ↳ Use software to streamline appointments. ↳ Avoid long waits and miscommunications. 3. Foster a Welcoming Environment ↳ Create a warm and friendly atmosphere. ↳ Patients should feel comfortable and valued. TL;DR: Your front desk can make or break your clinic. A well-trained, efficient, and welcoming front desk is crucial. Don't let a bad front desk ruin your clinic's success.

It seems recently, more than in prior years, I have been hearing doctors and staff complain of the common issue of patient no-shows and its impact on scheduling and revenue. This is a big problem, and it presents the challenge of proactively resolving it for the benefit of both the practice and the patients. Below are six points to consider when developing your system for scheduling patients and keeping the schedule full each day. ·Understanding The Reason ·Improve Appointment Reminders ·Educate Patients on the Importance ·Flexible Scheduling Options ·Penalty Policies ·Train Staff for Effective Communication For more information on how to implement the above for your practice click the link below: https://lnkd.in/gxqhftEM

It seems recently, more than in prior years, I have been hearing doctors and staff complain of the common issue of patient no-shows and its impact on scheduling and revenue. This is a big problem, and it presents the challenge of proactively resolving it for the benefit of both the practice and the patients. Below are six points to consider when developing your system for scheduling patients and keeping the schedule full each day. ·Understanding The Reason ·Improve Appointment Reminders ·Educate Patients on the Importance ·Flexible Scheduling Options ·Penalty Policies ·Train Staff for Effective Communication For more information on how to implement the above for your practice click the link below: https://lnkd.in/gxqhftEM

It seems recently, more than in prior years, I have been hearing doctors and staff complain of the common issue of patient no-shows and its impact on scheduling and revenue. This is a big problem, and it presents the challenge of proactively resolving it for the benefit of both the practice and the patients. Below are six points to consider when developing your system for scheduling patients and keeping the schedule full each day. ·Understanding The Reason ·Improve Appointment Reminders ·Educate Patients on the Importance ·Flexible Scheduling Options ·Penalty Policies ·Train Staff for Effective Communication For more information on how to implement the above for your practice click the link below: https://lnkd.in/gxqhftEM

It seems recently, more than in prior years, I have been hearing doctors and staff complain of the common issue of patient no-shows and its impact on scheduling and revenue. This is a big problem, and it presents the challenge of proactively resolving it for the benefit of both the practice and the patients. Below are six points to consider when developing your system for scheduling patients and keeping the schedule full each day. ·Understanding The Reason ·Improve Appointment Reminders ·Educate Patients on the Importance ·Flexible Scheduling Options ·Penalty Policies ·Train Staff for Effective Communication For more information on how to implement the above for your practice click the link below: https://lnkd.in/gxqhftEM

Balancing patient care with administrative tasks can feel like a never-ending juggling act-but it doesn't have to be! Creating structure and prioritizing can help you streamline your day and prevent burnout. Here's how to strike a balance: Prioritize Your Tasks - Start with what's most urgent and important. Knock out high-priority items first to reduce stress throughout the day. Delegate When Possible - Offload non-essential tasks to free up more time for patient care and focus on where you can make the biggest impact. Set Boundaries - Block out time specifically for admin work, so it doesn't bleed into patient care time. This keeps your workload manageable and prevents tasks from piling up. By finding a balance, you can provide the best care to your patients without feeling overwhelmed. Small adjustments can make a huge difference! #WorkLifeBalance #PatientCare #PMHNPLife #TimeManagement #MentalHealthProfessionals

We know your days are a whirlwind of patients, tasks, and putting out fires (sometimes literally). But what if we told you better time management could be your superpower? Implementing these 5 techniques can help you stay focused, prioritize effectively, and avoid burnout. Less chaos ,more quality care. Which of these has ben effective for you? Make sure to share with a nurse who needs this. One shift at a time, one patient at a time. Let's hack time management together! #rnlinked #timemanagement #nursingtips