Kimberly Renee Knowles’ Post

My Wife Nags…. Being in an industry that is not as corporate as corporate I am truly blessed. T-shirts, jeans coffee breaks which are truly coffee breaks…. And RM 5.00 lattes. My wife however is different. Working in a “lanyard” prominent environment (If you know, you know) she has issues that range from the ridiculous to the hilarious. As a CSM manager, I love hearing about this, and sometimes I even get my hands dirty and help out. WHY? Simple, there is no substitute for experience. By immersing myself into her stories and complaints about work, I am afforded some insight about how large conglomerates work. It offers points of view that are otherwise obscure and out of reach to me. So the next time your significant other nags, be kind and listen. It will open more windows and doors for your mind to learn. P/S : I am not in trouble, while having lunch I was inspired to write. PSS: a lot of the problems could have been sorted out by automation. #tech #saas #automation #VlanAsia #CSM #microsoft #Zendesk #Enhancement #Scale

This month marks three years since I joined TrustPoint.ai, and I want to take a moment to reflect on my journey. It’s been an amazing time filled with growth, both for me and the company. Different opportunities and experiences shape a set of values / principles that become very important. And I want to share some of them. 💥 Personal & Company Growth One thing that stands out to me is how quickly I’ve grown personally while the company has also expanded. Sometimes, it’s hard to keep up with everything happening around. I realize I need to take a step back and think about what I’ve learned and achieved. This reflection helps me set new goals for the future. 💥 Working Together as a Team I really appreciate being on the same page with our leaders, managers and colleagues. It feels great to work in an environment where everyone shares ideas and works toward common goals. This teamwork makes all processes more enjoyable and successful. 💥 Challenging Tasks that Inspire Me The tasks that excite me the most are the ones that challenge what I already know. They push me to try new ideas and learn new things. I love being in a place that encourages innovation and supports taking risks. It’s in these moments of challenge that I find real growth. I want to express how grateful I am for the journey so far. I’m excited to continue growing and look forward to the new adventures that lie ahead 🤩 #softwaredevelopment #creativeux #growth #technology #innovation #anniversary

Day 2 #30dayschallenge Freshdesk Freshdesk is a customer service platform that allows business owners to engage more meaningful conversation everyday across every channel with customers and build your business online. it also helps business owners to manage their customers tickets enquires and tickets (tickets here means Complaints and Issues). Key features of Freshdesk include: *AI-driven automations to streamline workflows and optimize operations *Personalized support and automations for improved customer service. *Unified workspace for efficient ticket management. *Collaboration tools for teams to provide hybrid support. *Advanced analytics for informed decision-making. *Integration with other Freshworks products for an all-in-one suite. #30dayschallenge #freshdesk #digitalwitchstudents

Hello everyone, this is Scott Stafford. As the holidays approach, I wanted to share a thought-provoking article by my good friend Vernon Keenan, who writes outstanding pieces for the Salesforce DevOps community. This one tackles the critical topic of ethical AI implementation, and I encourage you to read it and reflect on its powerful insights. Vernon highlights the impact of AI on career design and social mobility, urging us to consider how these technologies can augment human experiences while preserving the value of work and skill-building. I’d also like to draw a parallel to the invention of the iPhone—a revolutionary technology that forever changed the way we live and work, but not without its unintended consequences on the social fabric of the world. This serves as a reminder of the responsibility we have in shaping AI to benefit humanity while avoiding similar pitfalls. I’d especially love to hear from some of my inspiring friends. Serina Caballero your work on ethical AI is incredible. Stephanie Parretti, MBA as co-leader of the Slack Boston group, your perspective on collaboration would be invaluable. Anna Shaffer your daily insights always amaze me—I’d love to know your take. Sandra Prieto, M.A. 🧡 your leadership in exploring AI ethics is inspiring, and Meradith Stretz your change management expertise and passion for helping others make you the perfect voice for this discussion. Take a moment to read Vernon’s incredible article—I can’t wait to hear your thoughts! #ohana #salesforce #salesforcecommunity

For all non profits thinking about AI this seems a highly relevant article. There is a real lack of skilled fundraisers/data/tech people/staff in general in the sector already - all paid (certainly outside USA where wages are higher and more equal with their corporate sector) much lower than the corporate sector already. Hopeful those big american SAAS CRM companies that support the sector are also thinking about these super interesting questions before running in hard into the sector with AI.

Wrapping up my first week back at Genesys and it's been an incredible welcome back! I've spent most of the week completing onboarding training and getting re-introduced to the organization. Here's a few takeaways: 1️⃣ Genesys has put a massive investment in their people - training, development, and growth. And it shows up in #onboarding. It's one of the best onboarding programs I've been through, which gets you into "real" work lightning fast. 2️⃣ The pace and speed of innovation is unbelievable. I left the organization about 2 years ago, and there has been over 800 new features and capabilities introduced since then, as well as a slew of new AI capabilities. If you've looked before, but it's been awhile, look again 👀 3️⃣ Real ROI from #AI. I've said it many times before - AI isn't a fad, but it's also been over hyped as far as how quickly it'll completely transform industries. No, I don't think it gets rid of SDRs, AEs, or #cx professionals for that matter. But being intentional about what gets automated, what gets augmented and how you do it through a customer lens is critical.

🔥 Your migration to a new MAP is going to fall apart. Your data is literally going to tear itself! 🔥 Hey, it happened in real life. The company even had to lay off a few very capable people—all because the geniuses in the C-Suite couldn’t understand a few key things. 🤦♂️ It happened because of one nasty habit of the seniors. They didn’t listen. Being more clear. They weren’t aligned! It's like being stuck in a project where every step forward feels like two steps back. Where everyone’s questioning the plan, and suddenly, all the hard work gets thrown out the window. Sound familiar? 🙄 If it does then it’s a goddamn red flag! The problem isn’t the tools or the tech. It’s that your team isn’t aligned, and when that happens, things unravel fast. ⚠️ If you’re not on the same page from the start, it doesn’t matter how great your strategy is. You’ll end up in a constant cycle of confusion and blame-shifting, and nothing gets done. 😤 Alignment is everything. Without it, you’re just running in circles. It’s time to stop the chaos and get everyone working towards the same goal. 🚀 #MarketingAutomationPlatforms #MarketoEngage #projectmanagement #MarketingDirectors

Have you read the latest Freshworks Connect edition? Stanford's Bob Sutton discusses "addition sickness"—our instinct to add needless complexity. Love the insights in this interview and the excerpt from his book, "The Friction Project." A must-read for everybody in tech! 🚀 #SaaS #technology #techoverload #lessismore

What If? 🤔 Have you ever wondered, "What if I didn't start my career in IT?" 💭 Back in 2013, I took my first steps into the world of IT. Fast forward to today, I'm a Senior Developer, the proud owner of Bespokesoft, and I'm thrilled to be working on an exciting new SaaS project CVHelper.ai. 🚀 I can't imagine my life without the challenges, growth, and passion that my career in IT has brought me. I love what I do and how I do it. The sense of accomplishment from solving complex problems and creating innovative solutions is unmatched. ❤️ But I’m curious – what about you? Do you ever think about how different your life might be if you hadn't chosen this path? If you regret starting your journey in the IT sector, I'm eager to know why. Your insights could be incredibly valuable for those considering a career in IT or those navigating their own tech journeys. So, let's hear it! 🎙️ What made you choose a career in IT? Do you have any regrets or doubts about your choice? How has your journey in the tech world shaped who you are today? Share your thoughts in the comments! Let's start a conversation about the paths we've taken and the "what ifs" we've all considered. 💬🔍 #TechJourney #CareerInIT #WhatIf #ITCommunity #TechLife #SaaS #SeniorDeveloper #CareerGrowth