Kimberly Renee Knowles

Kimberly Renee Knowles

Greater Chicago Area
4K followers 500+ connections

About

I’m Kimberly Renee Knowles, a passionate Customer Success Manager at Upswing.io, where I…

Experience

  • Upswing Graphic

    Upswing

    Greater Chicago Area

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    Chicago, Illinois, United States

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    United States

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    San Francisco, California, United States

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    San Francisco, CA

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    San Francisco, CA

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    Columbus, Ohio, United States

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    Cincinnati, Ohio, United States

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Education

  • Indiana University Bloomington Graphic

    Indiana University Bloomington

    Activities and Societies: Wells Scholar (Full Tuition Scholarship); National Merit Scholar Liberal Arts and Management Program, Phi Beta Kappa, Golden Key International Honour Society, Alpha Gamma Delta

    Graduated with 3.97 GPA (Summa Cum Laude).

  • Activities and Societies: First-Year Full Tuition Graduate Fellowship National Association of Student Personnel Administrators (NASPA), American College Personnel Association (ACPA), Ohio College Personnel Association (OCPA), OSU Higher Education Student Personnel Association (HESPA) Graduated with 3.98 GPA.

Licenses & Certifications

Volunteer Experience

  • EDUCAUSE Graphic

    Connect User Engagement Working Group Member

    EDUCAUSE

    - 4 months

    Education

    I collaborated with Educause Product Management staff, Educause Marketing staff, and Education Technology enthusiasts from colleges and universities across the United States to increase engagement with Educause Connect online community resources by creating a new onboarding email template for members.

  • Founder / Organizer

    SF Girlfriends Book Club & Social Group

    - 2 years 3 months

    Education

    I founded a Learning and Development group through Meetup.com called SF Girlfriends Book Club & Social group in March 2013 and served as the head organizer for the group. We read books about friendship, personal empowerment, productivity, and women's issues, and I organized and facilitated discussions about these books each month.

  • Implementation Specialist / Support Staff / Listener Advocate

    Synergy Radio Station (merged from KGFA / KBKJ)

    - Present 2 years 10 months

    Arts and Culture

    Synergy Radio is an internet radio station that shares recordings made by amateur karaoke singers on Smule.com. There are related chat rooms on the Line chatting app where listeners can share encouraging comments with one another while the live shows are going on.

    I joined KGFA station as a listener in early 2022 and was asked to join the admin team in March 2022 to help with Listener Relations. My project management and change management skills were instrumental in the merger of KGFA…

    Synergy Radio is an internet radio station that shares recordings made by amateur karaoke singers on Smule.com. There are related chat rooms on the Line chatting app where listeners can share encouraging comments with one another while the live shows are going on.

    I joined KGFA station as a listener in early 2022 and was asked to join the admin team in March 2022 to help with Listener Relations. My project management and change management skills were instrumental in the merger of KGFA with KBKJ in early 2023 - helping to align our processes, transition show information pages between Quip and the Line Official Business Account apps, and recruit and support DJs through the change. I have also served as a listener advocate helping share feedback with the broader leadership and helping resolve conflict.

  • Parents for Public Schools of San Francisco Graphic

    Parent Ambassador for SF Public Montessori Elementary School

    Parents for Public Schools of San Francisco

    - 10 months

    Education

    While my daughter attended first grade at SF Public Montessori Elementary School, I served as a Parent Ambassador for the school through the Parents for Public Schools San Francisco organization. When prospective parents contacted PPSSF seeking feedback on the school, they referred them to me for assistance. I also generated demand by representing the school at a larger in-person gathering in the Spring of prospective parents seeking information about the various public schools in San…

    While my daughter attended first grade at SF Public Montessori Elementary School, I served as a Parent Ambassador for the school through the Parents for Public Schools San Francisco organization. When prospective parents contacted PPSSF seeking feedback on the school, they referred them to me for assistance. I also generated demand by representing the school at a larger in-person gathering in the Spring of prospective parents seeking information about the various public schools in San Francisco.

  • San Francisco Public Montessori Graphic

    School Site Council Parent Representative

    San Francisco Public Montessori

    - 9 months

    Education

    A School Site Council (SSC) is group of teachers, parents, administrators, and interested community members who work together to develop and monitor a school's improvement plan. It is a legally required decision-making body for any school receiving federal funds. I participated on the School Site Council for my daughter's school to help the school brainstorm ideas to improve its operations and learner outcomes. I would have continued on the council for one more year, but my daughter ended up…

    A School Site Council (SSC) is group of teachers, parents, administrators, and interested community members who work together to develop and monitor a school's improvement plan. It is a legally required decision-making body for any school receiving federal funds. I participated on the School Site Council for my daughter's school to help the school brainstorm ideas to improve its operations and learner outcomes. I would have continued on the council for one more year, but my daughter ended up switching schools.

  • Member

    SFUSD Lottery Support Group

    - Present 5 years 10 months

    Education

    The San Francisco public school lottery is very confusing and stressful for prospective parents. To help parents learn about potential schools for their children and navigate the application process, the SFUSD Lottery Support Group was formed on Facebook in 2016. I joined the group in 2018 to start researching options for my daughter. I educated myself on the system and toured over 20 schools, taking detailed notes which I shared with fellow parents in the group. Since then, I have been active…

    The San Francisco public school lottery is very confusing and stressful for prospective parents. To help parents learn about potential schools for their children and navigate the application process, the SFUSD Lottery Support Group was formed on Facebook in 2016. I joined the group in 2018 to start researching options for my daughter. I educated myself on the system and toured over 20 schools, taking detailed notes which I shared with fellow parents in the group. Since then, I have been active in the group helping answer parent questions as they go through the various rounds of the lottery.

    I also developed a crowdsourcing initiative to figure out which neighborhood schools have enough capacity for all of the students in their attendance area and which ones don't. Each year, when the first round lottery results come up, I gather information from prospective Kindergarten parents and then post the findings in a column of a group spreadsheet maintained by a fellow member who works as consultant helping parents find schools for their children.

  • Group Expert

    Karaoke Contest for Cash

    - 1 year 4 months

    Arts and Culture

    I was part of a group on Facebook which runs a weekly contest for amateur Smule Karaoke singers to enter their recordings. Each singer pays $10 to the organizer in order to join the week's contest and then the group members all give encouraging feedback to each singer and give a heart to their favorite for that week. The winner is chosen based on who got the most hearts and also the most votes from 4 anonymous judges.

    After joining the group, I began helping the organizer out by…

    I was part of a group on Facebook which runs a weekly contest for amateur Smule Karaoke singers to enter their recordings. Each singer pays $10 to the organizer in order to join the week's contest and then the group members all give encouraging feedback to each singer and give a heart to their favorite for that week. The winner is chosen based on who got the most hearts and also the most votes from 4 anonymous judges.

    After joining the group, I began helping the organizer out by answering frequently asked questions from new participants - such as how to pay their fee, how to post their recordings, etc. I created and shared screenshots to help walk contestants through how to enter. In order to recognize me for this informal role that I continue to serve in , the organizer recognized me as a "group expert" with a Facebook badge in the group. I also continued to enter the contest myself each week, make time to listen to all of the entries, and help mentor and encourage the other singers. I even managed to win the contest a couple of times.

Courses

  • Acting I

    THTR T120

  • Administration of Academic Affairs

    EDUPL 842

  • Administration of Higher Education

    EDUPL 806

  • Adult Development and Aging

    HDFS 670.01

  • Advanced Spanish Syntax & Grammar

    HISP #101

  • American Schools & American Society

    EDUPL 812

  • Applied Educational Statistics

    GEDU 706

  • Assessing Student's Development through Qualitative Methodologies

    EDUPL 954A

  • Business Communications - Honors

    BUS X205

  • Career Perspectives (Bus & Psychology)

    BUS X220 & PSY199

  • Case Studies in Higher Education

    EDUPL 858

  • Cognitive Psychology

    PSY P335

  • Culture and Work

    O&L 728

  • Diversity in Higher Education

    EDUPL 897

  • Education & Spirituality

    EDUPL 705

  • Educational & Career Counseling

    EDU 779

  • Finite Mathematics

    MATH M118

  • Game Theory

    ECON E327

  • Genesis: It's Reworking in Western Culture

    HON H203

  • Group Interventions in Higher Education

    EDUPL 888

  • History of Universities

    EDUPL 927

  • Human Factors & Ergonomics

    PSY P350

  • Impact of College on Students

    EDUPL 912

  • Intermediate Micro & Macro

    ECON E321 & E322

  • Internationalizing Colleges and Universities

    EDUPL 670

  • Intrapersonal, Interpersonal & Cognitive Development

    EDUPL 954

  • Intro to Counseling

    EDUPAES 774

  • Intro to Financial Accounting - Honors

    BUS A205

  • Intro to Inquiry

    EDUPL 785

  • Intro to Microeconomics & Macroeconomics

    ECON E201 & E202

  • Intro to Psychology I & II

    PSY P151 & P102

  • Introduction to Student Affairs

    EDUPL 780

  • Leadership Theories

    O&L 751

  • Legal Environment of Business

    BUS L201

  • Managing & Behavior in Organizations

    BUS Z302

  • Managing Business Functions

    BUS X333

  • Nature, Equality, & Community

    HON H204

  • Organizational Theory

    EDUPL 813

  • Psychosocial Development

    EDUPL 782

  • Qualitative Research for Education

    EDUPL 798

  • Renaissance Florence

    FRIT M234

  • Sister Species: Man and the Chimpanzee

    COAS E105

  • Soc/Cult. Foundations of Organization & Policy

    O&L 726

  • Social Judgment & Person Perceptions

    PSY P448

  • Spanish in the Business World

    HISP S315

  • Student & College Environments

    EDU 943

  • The Computer in Business & Technology

    BUS K201 & BUS X201

  • The Hispanic World I & II

    HISP S331 & HISP S332

  • Topics in Economics - the European Union

    ECON E309

  • Women in Hispanic Culture

    HISP S284

Projects

  • Explore Your Path Portal

    - Present

    Led Explore Your Path committee efforts to develop online portal which University of San Francisco students use for help completing the following goals:

    - Find Yourself
    - Explore Careers
    - Explore Majors
    - Launch Yourself!

    Now I continue to lead the committee as we maintain the site and promote it to incoming and current undergraduate students via flyers, digital marketing, swag, tabling, email, etc. The site gets an average of 500 unique pageviews / month.

    We…

    Led Explore Your Path committee efforts to develop online portal which University of San Francisco students use for help completing the following goals:

    - Find Yourself
    - Explore Careers
    - Explore Majors
    - Launch Yourself!

    Now I continue to lead the committee as we maintain the site and promote it to incoming and current undergraduate students via flyers, digital marketing, swag, tabling, email, etc. The site gets an average of 500 unique pageviews / month.

    We also developed a spin-off sister blog, Explore Their Path, and I manage our Instagram and Youtube channel acccounts.

    Other creators
    See project

Honors & Awards

  • The Ohio State University Graduate Student Fellowship

    The Ohio State University

    University Fellowships are used to recruit new, incoming graduate students to Ohio State. Students cannot apply directly for these fellowships. Each Ohio State graduate program is limited to the number of students that they can nominate for fellowship consideration. I was given a University Fellowship which covered my first year of tuition and living expenses.

  • National Merit Scholarship

    National Merit Scholarship Program

    Out of 1.5 million students who enter the National Merit Scholarship each year, I was awarded a tuition scholarship for college along with the other 7,250 winners, which means I was in the top .4% of candidates.

    Finalists and winners are selected based on completing an application, having a consistently very high academic record, writing an essay, being endorsed and recommended by a high school official, and taking the SAT® or ACT® and earning a score that confirms the PSAT/NMSQT…

    Out of 1.5 million students who enter the National Merit Scholarship each year, I was awarded a tuition scholarship for college along with the other 7,250 winners, which means I was in the top .4% of candidates.

    Finalists and winners are selected based on completing an application, having a consistently very high academic record, writing an essay, being endorsed and recommended by a high school official, and taking the SAT® or ACT® and earning a score that confirms the PSAT/NMSQT performance.

  • Herman B Wells Full Tuition Scholarship

    Indiana University-Bloomington

    The Wells Scholars Program, created in honor of the late IU Chancellor Herman B Wells, ranks among the most competitive and prestigious awards offered by any American university. The program covers full tuition, room & board, and book fees for 4 years of undergraduate education. The program also provided me with two semesters of study abroad (one summer in Italy and one spring in Spain) and a summer experience grant (used to study psychology at UC-Boulder).

Languages

  • Spanish

    Limited working proficiency

  • Italian

    Elementary proficiency

Organizations

  • RevGenius

    Member

    - Present

    RevGenius is a group of revenue-generating marketing, sales, and customer success professionals brought together to learn, share, support, and grow with each other.

  • Phi Beta Kappa

    Member

    - Present

    Since 1776, Phi Beta Kappa has championed education in the arts and sciences, fostered freedom of thought, and recognized academic excellence. Each year, PBK honors the best and brightest liberal arts and sciences undergraduates from 293 top schools across the nation through a highly selective, merit-based invitation process. I was invited to join in Spring 2002 during my junior year at IU.

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