A big thank you to everyone who took the time to send me birthday wishes!
Yesterday was fantastic, and the highlight had to be a wonderful lunch at The Royal Oak in Swallowcliffe. For those unfamiliar, it's partly owned by none other than James May – yes, Captain Slow himself, known for his flowing locks and leisurely driving style on The Grand Tour and Top Gear.
With The Grand Tour trio now heading off in separate directions after years of entertaining us with their unique brand of motoring mischief, it felt fitting to celebrate at a pub with May’s connection. And what a place it is – a quintessentially English pub, full of charm and character. The food was absolutely outstanding, and it got me thinking: what makes an experience truly memorable?
It’s when something exceeds expectations, isn’t it? Whether it's an exceptional meal, a captivating show, or even… your interactions with businesses. Think about the companies that have left a lasting impression on you. What did they do differently? How did they go above and beyond?
I’d bet they exceeded your expectations in some way – maybe through remarkable service, a unique solution, or by making you feel genuinely valued.
In today’s competitive landscape, exceeding expectations isn’t just a nice touch – it’s essential. It’s how you build loyalty, earn a strong reputation, and, ultimately, drive success.
So, here’s a little challenge: how are you exceeding expectations for your clients and customers? Food for thought, wouldn’t you agree? 🍽️🍷
#exceedingexpectations #thegrandtour #customerservice
