Bruno Reis Figueiredo’s Post

A big thank you to everyone who took the time to send me birthday wishes! Yesterday was fantastic, and the highlight had to be a wonderful lunch at The Royal Oak in Swallowcliffe. For those unfamiliar, it's partly owned by none other than James May – yes, Captain Slow himself, known for his flowing locks and leisurely driving style on The Grand Tour and Top Gear. With The Grand Tour trio now heading off in separate directions after years of entertaining us with their unique brand of motoring mischief, it felt fitting to celebrate at a pub with May’s connection. And what a place it is – a quintessentially English pub, full of charm and character. The food was absolutely outstanding, and it got me thinking: what makes an experience truly memorable? It’s when something exceeds expectations, isn’t it? Whether it's an exceptional meal, a captivating show, or even… your interactions with businesses. Think about the companies that have left a lasting impression on you. What did they do differently? How did they go above and beyond? I’d bet they exceeded your expectations in some way – maybe through remarkable service, a unique solution, or by making you feel genuinely valued. In today’s competitive landscape, exceeding expectations isn’t just a nice touch – it’s essential. It’s how you build loyalty, earn a strong reputation, and, ultimately, drive success. So, here’s a little challenge: how are you exceeding expectations for your clients and customers? Food for thought, wouldn’t you agree? 🍽️🍷 #exceedingexpectations #thegrandtour #customerservice

📣 REVIEW ALERT ❤️ "Can't Wait To Come Back." ❤️ Relaxing Vibe ❤️ Great Deal ❤️ Friendly ❤️ Welcoming ❤️ Contagious Smile ❤️All Smiles This is the core of our Brighthearted standards. With our brighthearted approach to hospitality - it's truly showing the positive impact that has on guests and the community. Come experience our brighteartedness for yourself! #GoogleReview #HotelReview #LoveNotes #Review #BusinessReview #Brighthearted #MeetingsAndEvents #BusinessTravel #CorporateTravel

Hospitality with integrity and long-term cooperation

In hospitality, there's nothing more memorable than letting your guests experience genuine positive energy from you, especially on arrival. First be alert, anticipate the arrival of your guest(s). Meet and welcome them with a warm and genuine smile that would make them connect with you. Once you are able to establish this positive connection, they shall naturally be easy on your shortcomings, they would keep and remember your name and they would definitely return to you. What are your thoughts on this?

Calling all Hotel Innovators! Feeling like your hotel is stuck in the same old routine? This article explores how to spark creativity and ignite fresh ideas in the hospitality industry using unconventional approaches. The author proposes the "Velcro Theory" to develop concepts that truly "stick" with your guests, like burrs stick to clothing.

First episode of our new "Masters of Hospitality" series 👌

We can't wait to see you in Atlanta from July 11-13 at the Loews Hotel. 🙌 What questions do you have? What are you most excited about this year? WHO are you most excited to see/meet? And which of our THREE amazing keynotes are you most looking forward to?! 🎤✨ Share your thoughts with us in the comments below! 👇 Let's get the conversation started. #HAVENConference #CountdownToHAVEN #ContentCreators #AtlantaEvents

"The byproduct of pain is passion which results in discovering your purpose in life and will eventually be your legacy." - Deon Prinsloo (One of the founders of D&D Concierge Consultancy) Read the full article here: https://lnkd.in/ddisWHrF #TourismNewsAfrica #IndustryNews #HospitalityAndMICE #EventNews

How do you live out radical hospitality in your daily life?

I often say (possibly too often..!) that I think really great business is a tide that lifts all ships, and our client LSG Purchasing is such a great example of that. They bring independent hospitality businesses together so they can get the types of deals normally reserved for the big chains, meaning the supplier gets more business, LSG's clients get better prices and LSG make a profit without it costing their clients anything: Win-win-win, adding value everywhere, just the way good business should be!