Janis Zech’s Post

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CEO, Weflow | Host, RevOps Lab Podcast | Revenue Intelligence powered by AI | 3x Founder, 2x Exit

Are you "loosing" revenue from existing accounts? After many discussions at #RevOpsAF last week, I've noted down a bunch of questions that should help drive more revenue with expansion opportunities: - Are you pro-actively sourcing CS-qualified expansion opportunities ("expansion opps")? - Who managed your expansion opps? AEs, AMs, CSMs, team deals? - How do you comp on expansion opps? - Do you have an expansion opp record type to run your sales process separate from your new logo motion? - What are leading indicators to increase likelihood of closing expansion opps? - Do you managers have good visibility into those indicators to run data-driven deal reviews for expansion opps? - Do you know your win rate, stage conversion rates, sales cycle length of your expansion opps? - Do you forecast revenue from expansion opps? If so, how? - Who own the expansion revenue number in the executive team? CCO, CRO? Expanding existing accounts does not only drive revenues, but reduces churn as you expand the use cases, and depth of your partnerships. Any other questions that come to mind Daphne Costa Lopes & everyone else out there?

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Daphne Costa Lopes

Global Director of Customer Success @HubSpot | Host @This is Growth Podcast | Building and Scaling Customer Success Teams to $2B+ and sharing what I learn in the process.

6mo

hahaha I mean I feel like we can have an entire RevOps for CS series only answering these questions!

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