How do Shared Service Center (#SSC) & Global Business Services (#GBS) kickstart a process improvement culture that focuses on empowering team members to challenge inefficiencies, and implement ideas in the organization's continuous improvement journey?
That's where having a Process Improvement #Ideathon Program which provides a structured team approach to transition idea into actionable outcomes is critical to enable tangible results.
If you're planning to run your own structured process improvement program, let me share one key area to consider;
✅The starting point is never about process improvement tools such as root cause analysis, 8 Waste, or even using ECRS (eliminate, combine, rearrange, simplify).
✅It's about setting the right problem solving mindset from the start.
In this case, it's helping participants to understand their personal biasness that impact how one views a problem;
👉 Confirmation Bias: "I believe that option 1 is correct, therefore I pick data that supports option 1." This bias leads individuals to favor information that confirms their preconceptions, disregarding evidence to the contrary
👉 The Trap of Past Failures: "It's been tried before; hence, it can't work." This mindset stifles innovation by assuming that past outcomes will always predict future results, ignoring the potential for different approaches or conditions to change the outcome
👉Status Quo Bias: "This is how we've always done it." Participants may resist change simply because it feels safer or more comfortable to stick with familiar methods, even when those methods are inefficient or outdated
Most groundbreaking solutions often emerge from the collective wisdom of individuals united by a common purpose.
Shaping the right mindset = more opportunities = bigger impact!
#hr #humanresources