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TheyDo - Journey Management began with a mission to revolutionize customer experience by focusing on journey management, enabling teams to align and act on customer needs seamlessly. With an emphasis on scalable, data-driven insights, TheyDo has grown into a trusted partner for organizations seeking to understand and optimize every step of the customer journey. TheyDo’s platform boasts tools to map and enhance customer experiences, driving measurable outcomes like improved Net Promoter Scores (NPS) and increased customer retention. It's a game-changer for businesses striving to build customer loyalty and operational efficiency. Charles Beaumont joined Elliot Kipling this week further deepening our understanding of TheyDo, and the future plans for the business. Full episode can be found in the comments below ⬇️ #podcast

🌼🌼🌼 New Podcast Episode Alert! 🌼🌼🌼 I had the pleasure of hosting Laura Richard, Principal at Level5 Strategy, on the latest episode of Navigating the Customer Experience, and it's a conversation you don’t want to miss! Laura shares her fascinating journey from health sciences to becoming a leader in management consulting, discussing how curiosity and experimentation have shaped her path. Throughout our chat, she dives into essential customer experience insights, touching on: ✨ Understanding Customer Motivations – The powerful balance between rational and emotional factors that drive decisions. 🎯 Building Strategies That Stick – Creating data-driven strategies that are actionable and sustainable. 🛠 The Role of Personalization – Why it’s crucial for organizations to deliver experiences that feel unique and tailored. 🔧 The Power of Empathy & Active Listening – Tips on helping frontline teams genuinely connect with customers. And if you’re wondering about current trends, Laura shares her thoughts on navigating the AI wave while keeping the focus on meaningful solutions that resonate with customer needs. 📌 If you're a CX professional, business leader, or someone passionate about creating memorable customer experiences, this episode is packed with practical advice and forward-thinking strategies! 🎧 Tune in here https://lnkd.in/ekZc23Rn and let us know your key takeaways in the comments! How are you positioning your brand to stand out in a competitive landscape? #CustomerExperience #Leadership #CXStrategies #Podcast #Insights #EmpathyInCX #Personalization #ManagementConsulting

Are you meeting your customers where they are? Verint's Jenni Palocsik chats with Digital CxO about how brands can level up their digital offerings for better customer experiences.

"Customer experience is a game of inches, not yards." - Blake Morgan Too many leaders have it wrong when they're looking to improve their customer experience. They think they need a groundbreaking innovation to gain ground. They spend too many resources and too much time focusing on the next big thing. The truth? It's the small, consistent improvements that win - and keep - customers. Here’s how you can transform your customer experience one step at a time: - Identify and eliminate the pain points: --> Removing even the smallest frustrations has a big impact. - Introduce micro-improvements: --> Each small fix builds customer loyalty. - Deliver a slightly better experience: --> Consistently aim to improve a little more each time. Don't get overwhelmed trying to chase the big possibilities. Focus on the small, impactful changes. Success lies in the inches that you actually gain. Not the yards you dream of. That's a key mindset that goes into becoming a customer-focused leader. Blake Morgan and I recently discussed that, along with even more key lessons. And it's all in this #simplebrandpodcast episode: https://lnkd.in/e97P3fPq ------------------------------------------------------------------------ 🙋🏻 Hi there! I’m Matt Lyles. 👆 FOLLOW me if you want to learn how to create loyal customers and loyal employees - all through the power of simplicity.

Want to know how to make your customers fall in love with your brand? Goetz Posner, Global Head of Marketing at Amadeus shares his secrets on The Insiders Podcast. Discover: 🎨 How to infuse creativity into your campaigns 😂 The impact of humour on customer engagement 🔑 Strategies for building lasting customer loyalty Tune in now and learn how to create unforgettable customer experiences: https://hubs.la/Q02D97bJ0 #TheInsidersPodcast #MarketingMagic #CustomerExperience

Do you truly understand what the drivers of value are for your category and your business? Are you focused on the more rational drivers of value, which marketers have often described through the 5 Ps (product, price, place, promotion, people)? Do you focus on top-level experience metrics like Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT), while drilling down into drivers of these scores via additional survey questions about ease of doing business, relationships, and other factors? But what if value is driven more by establishing a strong emotional connection with your customers that reinforces key peaks along the customer journey? Do these other metrics you are tracking tell you how well you are doing at evoking the right emotions and if you are consistently reinforcing the right cultural behaviors that evoke them? In this next clip from our podcast, listen to Colin Shaw, best-selling author of The Intuitive Customer, talk about the importance of getting at the real drivers of value. Colin also shares an example from the construction space that shows how emotions matter even in less "touchy feely" industries. I hope this sparks some great ideas for you and that you enjoy the full podcast episode with Colin! #customercentricity #experiencemanagement #CX #emotion #insights #culture #growth #flywheel #CMO #CCO #CXO #podcast https://lnkd.in/ebzZvG5t

Journey mapping is essential for businesses looking to optimize the customer experience. By charting emotions and pinpointing pain points at every stage, companies can prioritize where to focus their efforts. Whether it’s introducing a new feature in an app or adjusting an existing flow, understanding where friction exists is critical. To learn more about smart journey mapping, reacquaint yourself with this special Greatest Hits episode of Getting to Aha!, where Stephen Griffiths, Director of Insights & Strategy at Post Consumer Brands and Co-founder at Insights Career Network, joins host Darshan Mehta. 🎧 Check out the full episode in the comment below… 👇 #dataanalysis #customerexperience #behaviouralinsights #gettingtoaha

New YouTube Interview on the CSM Practice Podcast: Keep Your Customers🌟 Excited to boost your customer loyalty game? Join Irit Eizips in this interview where •Ali• Cudby unveils the secrets behind the MINT Framework and crafting mission statements that keep your customers coming back for more! Key Highlights: 🔹 Unleash the power of personalized customer experiences to drive brand loyalty. 🔹 Implement innovative techniques to enhance customer engagement and satisfaction. 🔹 Gain insights on measuring and optimizing customer retention metrics for business growth. Watch the interview for expert insights with the link in the comments! #KeepYourCustomers #BusinessStrategies #CustomerEngagement Alignmint Growth Strategies

Transform your customer experience with insights from Blake Grewal, founder of Bold Growth! In the latest episode of (Un) Conventional Wealth with host Dan Nicholson, Blake dives into the power of empathy, data, and tech to create unforgettable customer experiences. Learn how businesses can boost retention, satisfaction, and growth by leveraging diversity, emotional intelligence, and smart data analysis. Blake also shares how his background in endurance sports influences his entrepreneurial journey. Key insights: - Empathy drives innovation and stronger customer relationships. - Proper use of data leads to actionable insights and better retention. - A balance between human connection and technology is essential. - Endurance sports teach valuable lessons for simplifying business challenges. - Quick wins and personalized approaches keep customers engaged and loyal. Discover how to level up your customer experience strategy in this insightful episode! Listen now. 🎧 https://loom.ly/_Eyesfc Reach out to Blake Grewal at Bold Growth or connect on LinkedIn! https://loom.ly/xBg0TKs

On the Hyperengage podcast Brent Grimes, CEO of Reef.ai, and Adil Saleh discussed optimizing customer success operations. Many CS platforms rely heavily on manual data input. But is this the best use of your team's time and resources? Instead, we could: -Leverage existing machine-generated data (product usage, support interactions, marketing engagement) -Focus on signals that are stronger predictors of customer health -Adopt a lightweight, exception-based model -Prioritize high-growth potential and at-risk accounts This method isn't new, but it's often overlooked. It allows your CS team to focus more on driving customer value and less on administrative tasks. Are you fully utilizing the wealth of data your systems already generate? #CustomerSuccess #DataDrivenCS #SaaSTech #CustomerRetention #HyperengagePodcast