Hyperengage’s Post

Discover transformative insights into the future of digital customer success with Kristi Faltorusso on the Hyperengage podcast, taken from the talk we had with her last year. Kristi, a renowned Customer Success expert, delves into the digital revolution reshaping customer engagement. Highlights include: - Merging product-led growth with Digital Customer Success (DCS) for enhanced customer engagement. - Leveraging AI assistants to automate routine tasks, allowing Customer Success Managers (CSMs) to focus on strategic initiatives. - Emphasizing value addition over value extraction to enrich customer experiences. Balancing digital and human interactions in startups seeking product-market fit. Don't miss out on Kristi's invaluable advice on how you can make your customers wildly successful at scale. Stay tuned to Hyperengage for more expert SaaS, GTM, and CS strategies to drive customer success!" #customersuccess #hyperengage  #clientsuccess #plg #digitalcs

Jordan tells us about a marketing client who revamped their traditional strategy by integrating AI tools. This game-changing approach improved efficiency, customer engagement, and repeat business, ensuring consistent communication and effective campaigns. We love tools that help our cliets! Listen in to Episode 10 of the podcast to hear more!🎧😉 https://lnkd.in/gi8KEpru #AIMarketing #ClientCommunication #MarketingStrategy #EfficiencyBoost #CustomerEngagement #AIInBusiness

✨ Welcome to another exciting episode of Driven Loyalty, sponsored by Podium—your partner in enhancing customer communication and driving business growth. 🎧 In this episode, Jason Harris sits down with Chuck Schwan, a forward-thinking automotive leader, to explore the game-changing role of AI assistants in modern dealerships. Chuck breaks down how these tools are not only streamlining customer interactions but also fostering loyalty by creating a seamless handoff to sales professionals. 💡 Discover how AI-driven solutions are reshaping the customer journey, from initial engagement to post-sale satisfaction, and learn actionable strategies to implement at your dealership. 🔑 If you're looking to enhance retention, deliver exceptional customer experiences, and drive sustainable growth, this episode is a must-listen. 👉 Powered by Podium, redefining customer connection. For more info on Podium, visit: https://lnkd.in/eaMzDjGS #DrivenLoyalty #Podium #AIAssistants #CustomerRetention #AutomotiveInnovation

It's Monday, and y'all know what that means! A new episode of the Glassix Spotlight is here to kickstart your week. 🎙 🔥 Today, we're thrilled to feature • Scott McKain, the master of creating market distinction and delivering the Ultimate Customer Experience®. In this must-listen episode, Scott dives deep into: - Mastering the art of standing out in competitive markets - Insights from his best-selling books, "Create Distinction" and "ICONIC" - Real-world stories and strategies for transformative customer engagement Scott’s insights are perfect for anyone looking to innovate and lead in their field. Don't miss out on this valuable conversation that's sure to inspire and ignite your passion for excellence! Link to the full episode in the first comment. 👇 #cx #customerexperience #customerservice #customersupport #conversationalai #chatbots #aichatbot

How do federal CX leaders know they're getting the results they need to drive the mission forward? They could guess. Or they could follow their true north for effective customer engagement - data-driven intelligence. That's the topic of discussion on the latest episode of the Clickthrough podcast. Listen in here: https://lnkd.in/eqrV_j6T #CX #CustomerExperience #Podcast Maximus U.S. Department of Commerce

Unpacking the Future of Customer Success with Pedro Candelas What does it take to truly align your customer lifecycle strategy with measurable outcomes? Pedro Candelas, Strategy Consultant at Valuize, recently joined Bárbara Edith Pugliese and Andrea Benavides on their podcast to dive deep into how B2B enterprise technology companies can design and operationalize customer lifecycles that drive adoption, retention, and expansion. Key discussion points: 📌 Culture significantly impacts how CS teams in LATAM adopt tools and strategies. 📌 Implementing AI and automation should prioritize enhancing the customer experience, not just reducing costs. 📌 Measuring and communicating the impact of CS through metrics like retention, NRR, and customer satisfaction is crucial. A big thank you to Barbara and Andrea for hosting such an insightful discussion and providing a platform to share these actionable strategies. Let us know your top takeaway from the episode in the comments! 👇 🎧 Tune in to the conversation (in Spanish) here: https://lnkd.in/gjzhHavj #CustomerSuccess #CustomerLifecycle #CustomerRetention #Valuize #CustomerExperience #Podcast

New Martalks episode! For 2.3 we were joined by One Creation Corporation's Zohar Hod, founder of the premier customer consent solution for ecommerce. This incredibly useful piece of SaaS allows marketers to build preference-collection steps into customer journey's with no IT dependency; there's also an incentives feature which allows brands to influence the customer's decision to share data. This is great example of the right solution at the right time, with brands everywhere puzzling over how to keep customers engaged in a way that enhances the customer experience, rather than coming across as creepy. In this clip, Zohar explains how the tech integrates with Klaviyo, Segment and any other downstream #CDP, ensuring that the customer profile updates in realtime for wider marketing purposes. Hear the full podcast > comments link. And Zohar, thank you so much for sharing your insights. It was a fascinating discussion. #Zeropartydata #firstpartydata

Is there a brand that really gets you? In the DTC (direct-to-consumer) space, where competition is fierce, creating personalized experiences is the key to standing out. Veronica Beard is mastering this art, as Maxime Lagresle, Head of Data, reveals on The Stack Podcast. They've harnessed Klaviyo's precision in email and SMS marketing, integrated with HighTouch's reverse ETL capabilities, alongside Segment's powerful Customer Data Platform. This trio isn't just a part of the tech stack; it's a strategy that's redefining customer engagement. Maxime and Dan delve into how these tools help create a dialogue with customers, transforming data points into meaningful, personalized interactions. It’s about understanding and predicting customer needs, making every message feel tailor-made. Give this episode a listen and let me know your thoughts 👉 https://lnkd.in/dF6UP9bD

Three trends you can't ignore in Digital Customer Success In this episode of Spotlight Podcast by CS in Focus, Elizabeth Italiano discusses the future of digital customer success (CS) with Lukas Alexander, the VP of Customer Success at ChurnZero. Lukas shares insights on building a scalable digital CS program while maintaining a personalized touch, drawing from his extensive experience in CS and operations. Here are the three emerging trends that will redefine the future of B2B customer relationships: 1️⃣ Predictive Analytics: The Strategic Advantage • Anticipate customer needs before they arise. • Identify risks and intervene proactively. • Leverage historical data for smarter, data-driven decisions. 2️⃣ Data Privacy & Trust: The New Standard • Prioritize customer privacy in all digital CS initiatives. • Balance personalization with robust data protection. • Build lasting trust through transparent data practices. 3️⃣ Emotional Intelligence: Humanizing Digital Interactions • Integrate empathy into AI and automation. • Understand and respond to customer emotions effectively. • Move from check-ins to meaningful, sentiment-driven engagement. Organizations that adapt and innovate in these areas will lead the way in customer retention and satisfaction. 💬 What stage are you at with Digital CS? #podcast #customersuccess #digitalcs #customerexperience

Business leaders must think ‘outside in’ when looking to achieve 'Epic CX'. But what does that mean? 🤔 It’s all about shifting perspectives to think from the customer's point of view. That shift can lead to better system designs, streamlined operations and, crucially, improved customer satisfaction. All this is further explored in our latest CX Podcast 🎧, featuring Gamma’s Customer Service Director, Helen Bowman, and Business Development Manager, Owen Davies. It’s another essential watch, if you're involved in customer journey mapping: https://lnkd.in/eDN5Sqeh. ⚡ You can also gain further insights from our Epic CX report: https://lnkd.in/euNWZ_Cs. #CustomerExperience #NationalCustomerServiceWeek #CX #CustomerService