CCMA | Contact Centre Management Association’s Post

AI processes customer survey feedback, categorizes it, and shows a real-time dashboard of priorities. It highlights new patterns, enabling quick action to address issues and predict changing need. Learn more and stay ahead with AI-driven insights here: https://lnkd.in/dpK3xY-S

Gone are the days of tedious surveys—now, they leverage AI to conduct dynamic customer interviews at scale, unlocking a new era of insights. Join us at IIEX AI for an unmissable session featuring Alfred Wahlforss, CEO of Listen Labs, as he reveals how Chubbies transformed their ad testing approach! ✨ Key Takeaways: 1️⃣ 5x Faster Insights: From weeks to hours! 2️⃣ Boosted Engagement: AI eliminates survey fatigue, yielding authentic responses. 3️⃣ 30% Cost Savings: Streamlined processes enhance quality and cut costs. Don’t miss this chance to elevate your market research—secure your spot now! → https://hubs.ly/Q02SdSnK0

Discover the transformative power of AI and data analytics in finance shared services. Our latest report, "Future of Finance Shared Services: Trends and Insights," created in partnership with SSON Research & Analytics, dives deep into the trends shaping the future of finance. Download now to stay ahead: https://gag.gl/ukK6r3

A shrinking skilled workforce, challenges attracting and retaining the best talent and higher service quality demands from your customer base are problems every field service organization is facing. Curious to see how Fisher & Paykel, Bittn and Afea Care Services are trailblazing with AI and data for their Field Service? Hear from over 5,500 service professionals to learn how field service organizations like yours are using AI and connected data to meet today’s challenges. Download 'Your Guide to AI and Data in Field Service' to learn more.

Revolutionize customer insights! With Einstein Segments, harness the power of generative AI to dissect your data into actionable segments. Describe your segment, and unlock suggestions based on your unique data. Dive into customer analytics effortlessly: https://sforce.co/3UFUyng

Discover the transformative power of AI and data analytics in finance shared services. Our latest report, "Future of Finance Shared Services: Trends and Insights," created in partnership with SSON Research & Analytics, dives deep into the trends shaping the future of finance. Download now to stay ahead: https://ow.ly/nsyy50TXCkP

Discover the transformative power of AI and data analytics in finance shared services. Our latest report, "Future of Finance Shared Services: Trends and Insights," created in partnership with SSON Research & Analytics, dives deep into the trends shaping the future of finance. Download now to stay ahead: https://ow.ly/NqKK50TXCkN

Back at it again! Join me for a live demo as I show how Product Managers use Dovetail to get instant answers to burning customer questions so they can confidently build and prioritize their roadmaps. See you there! https://dvtl.link/3MdiaMf

How can an insights hub help PMs build products people love? Learn how with Dovetail experts Alissa Lydon and Serena Chan! This live demo webinar will show how PMs can use the power of AI to quickly discover insights buried in mountains of customer data, and turn that feedback into actionable insights that motivate their teams. Save your seat here: https://dvtl.link/3MdiaMf

As Cara Rosner, Senior Writer at the Customer Strategist Journal, highlights, it’s time to shift our focus from the technology itself to the people who will benefit from it. By centering our AI strategies around our teams and customers, we can unlock the true potential of AI to drive significant business value. Ready to learn more? 👉 Read the full article and subscribe to the Customer Strategist Journal to stay ahead of the curve. Our new issue is coming soon! https://lnkd.in/ePMzj9zM