Dovetail

Join us at Insight Out 2025, Dovetail’s global conference for customer-obsessed teams. Come together with thousands of research, design, product, and CX professionals to explore the future of insights, and celebrate the power of shared customer knowledge. Our last event was a blast, and this year we’re going bigger and better! Two days, multi-tracks, speakers from world-class organizations, a dedicated workshop day, and so much more. Attend in-person at Fort Mason, San Francisco on April 23-24, or stream online for free on April 24. Early bird pricing saves you up to $200. Grab your spot now! https://hubs.ly/Q030gRxP0 We can’t wait to see you there!

Product managers are constantly pushing to build and release new features that differentiate their solution in the market. But shipping features is only half the battle—understanding how users react to these solutions is critical for building a product strategy you can confidently stand behind. The challenge? Finding time to dig through mountains of support tickets and customer feedback to understand sentiment. In this demo, Alissa, Dovetail’s Head of Product Marketing, discusses how product managers are using Channels to stay on top of customer sentiment to determine what to build next. Try Dovetail for free today https://dvtl.link/3Oxi2Zl #customersentiment #customertrends #productmanagement

Mark your calendar for Insight Out 2025—Dovetail’s global event for customer-obsessed teams on April 23-24! Don’t miss your chance to come together and celebrate the power of shared customer knowledge. Plus, hear from experts in design, research, product, and CX on the trends and strategies for success in our ever-changing world. Join our community now and be the first to access the best pricing and the latest updates. https://hubs.ly/Q02__rlB0

T-minus 24 hours until our session with Verizon Connect! In this session, Verizon Connect’s Cheryl Abellanoza, Associate Director of UX Research, and Iris Barrera, Research Operations Coordinator, will teach you how they elevated the impact of research and insights with Dovetail. Going beyond simply creating under-utilized reports, the Verizon Connect team are connecting UX research with teams across the organization. Save you seat here: https://dvtl.link/3ALapLx

So, you’re a product designer. You know that getting into the minds of your customers is what helps you do your best work. You also know that asking the right questions is the first step to making decisions that customers will love. In this post, we dive into how magic search can give you the answers you need to make more informed design decisions. Here are five questions you can ask your insights hub at different stages of your design process to enhance your product experiences. https://dvtl.link/49FZBuZ

🚀 Customer insights got a major upgrade and it keeps getting better! Ask Dovetail: Your AI-first assistant turns complex customer data into instant, conversational insights – right in Slack and Teams. Ask. Discover. Understand. Natural language queries Podcast-style updates Zero friction We're live on Product Hunt – join the conversation to help us revolutionize how teams understand their customers! 👉 https://hubs.ly/Q02_T7Hd0

How can you design something for someone you can’t communicate with? Product coach David Pereira shares a product success story where curiosity saved the day despite everything being set up to fail. David talks about how stepping out of his comfort zone and into the shoes of his customers enabled him to do what was best for them, even if it meant going against the business's desires. Read the full story over at Outlier by Dovetail: https://dvtl.link/3ZsCXBM

Teams winning at customer closeness aren’t doing so by fluke. Customer-centricity is the product of techniques, tools, and rituals designed to continually understand the customer and advocate for their needs. The winners are those with rituals in place to bring the customer’s voice into everything they do. Explore seven powerful rituals your team can implement today. https://dvtl.link/3ZLO2iG

In this demo, Liam, Product Marketing Manager at Dovetail, demonstrates how to analyze customer calls in Dovetail. Get the key moments you need, share them effortlessly with your team and unify everyone around a clear understanding of customer needs. Try Dovetail for free today: https://dvtl.link/3Oxi2Zl

Designers have the sometimes unenviable job of balancing customer empathy while creating products that meet tight deadlines. Rise to the challenge and make products people love, even on a tight turnaround.