Shardool Pandit

Worthy Read: Unbundling user research by Dave Hora The old model of project-based user research is shifting as more teams adopt continuous discovery. But Dave Hora argues, the ideal way of working is a “purpose-built” model that lies somewhere between the two. In this ideal scenario, research projects set the foundation for strategy (AKA open the door for smaller-sized work) and continuous discovery spurs novel ideas and questions (AKA opens the door for larger sized-work). Check it out here: https://buff.ly/4fexvZY ❓ As product teams increasingly take ownership of user research, how can we ensure that critical thinking and deeper insights aren't lost in the shift from research-led projects to continuous discovery? #prodmgmt #ux #engineering

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There are several different ways to assess #uxresearch maturity 🔍 And in her recent talk at HOLY UX, Sina Schreiber went over 5 focus areas that appear in most existing UX (research) maturity models. Check out her post to learn more! 👉 https://lnkd.in/gB2mv_8T

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Need a quick reference to prioritization frameworks? Check out our latest blog post for insights: https://lnkd.in/gjzbeKtA #UX #Prioritization #DesignStrategy #ProductDevelopment #moscowmethod #KanoModel

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Despite the perceived value of design within an organization, leaders often ask me how to improve the quality of their design standards. Sometimes they want to demonstrate the impact of design, and sometimes they want to grow their design talent. In all cases, they aren’t quite sure what processes will get them to the desired outcome. Today, I shared the Design Dept. Excellence Framework on Substack to subscribers, check it out: https://lnkd.in/ganWpy3M

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Ressource Medium: "The Nuances of Enterprise UX Design An 11-part series exploring the various aspects and intricacies of UX design for enterprise software." #ux #uxdesign

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The Power of Blueprinting Customer Journeys in IT Departments Storyboarding your CX and UX/UI customer and technology journey in a blueprint is crucial for visualising how customers interact with your brand across various touchpoints, both digital and physical. A storyboard simplifies the complexity of customer interactions by presenting the journey in a clear, visual narrative, making it easier for developers and stakeholders to understand the customer’s perspective. It maps out the sequence of events, emotions, and decisions, highlighting where technology solutions can enhance or disrupt the experience. By using illustrations, you bring abstract concepts to life, making it easier to align teams on a shared vision for customer experience improvements. These storyboards are also powerful tools for identifying gaps, friction points, and opportunities within the customer journey. A visual blueprint allows everyone—whether from product, marketing, customer service, or IT—to clearly see where customer pain points arise, how they interact with technology, and where improvements can be made. This collaborative approach ensures that everyone involved is working toward the same goal of enhancing both customer satisfaction and operational efficiency. They also offer a great ROI... Firstly, it reduces costly misunderstandings and misalignments across teams by providing a shared, clear framework. When everyone is on the same page, development and design are more efficient, reducing rework, delays, and project scope creep. Secondly, these blueprints help prioritise investments by clearly showing which touchpoints and technologies will deliver the most value to both the business and the customer. Ultimately, this leads to better decision-making, quicker implementation of enhancements, and a more cohesive customer experience—all of which positively impact revenue growth, customer loyalty, and brand reputation. Therefore, a well-illustrated storyboard blueprint not only drives better collaboration and understanding but also accelerates decision-making and project delivery, generating a strong return on investment through both cost savings and enhanced customer satisfaction. For help in creating an outstanding Blueprint, visit www.emphasise.nz #blueprint #journeymap #touchpoints #marketingtips #ICT #innovation #innovationtips #blueprintcreation #cio #designthinking #ceo #IT

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Ellen Lupton, designer, educator and author, helps us stock up our toolbox of design principles and methods, starting off with storytelling in visual design, and the “rule of three” before we move on to linear and non-linear experiences. Will we follow the rule of three and have a third topic? 😀 https://lnkd.in/dGQkKKk3 #design #ux #uxpodcast #FBTB #podcast recorded at From Business to Buttons

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🧠 Design Thinking isn't a buzzword anymore (and it never was only that), but a philosophy, a mindset to perceive design as it is: a strategic area to uplevel results, solve the right problems, enhance usability, user experience and so much more. 💫 Read more now on our blog: https://lnkd.in/dxmj-scp

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🧠 "Empathy is not just a skill; it’s the foundation of great UX leadership." Are you ready to elevate your UX leadership skills? Join Chemistry’s Bas Berkhout on December 3rd for an enlightening podcast where he explores pivotal questions such as: ✨ How do you balance user needs with business goals? ✨ What competencies define an effective UX leader? ✨ Is user-centered design truly the key to success? ✨ How do you navigate the CX vs UX landscape? This podcast is packed with insights that will challenge and inspire you. Tune in at https://lnkd.in/eVTRvRq3 and share your thoughts using #UXLeadershipInsights. Let’s shape the future of user experience together! 🎨🚀 #UXLeadership #DesignThinking #PodcastAlert

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I’ve been reflecting lately on how to scale truly great design. It’s one thing to pull off great design in a small team, where you stay close to the work and the people - you hone an exceptional bunch of designers, nurture constructive partnerships with your stakeholders and instill a good process and a healthy culture of critique — it’s a whole different ball game to do that really well across a large org. In order to scale good design, you first need to define it in a way that can be scaled - Peter Merholz, as always, has a wise take on this > https://lnkd.in/edeiUp9d Principles feature highly in this, of which so much has been written, but this take by Julie Zhuo from back in 2015 still stands strong in my opinion > https://lnkd.in/e2anJ6nH Lastly, Rachel Kobe’s four steps on fostering empowerment and accountability for design excellence is a good short read on the subject > https://lnkd.in/eqT6kAmb

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The framing effect, a concept in behavioral science, suggests that individuals base their decisions on how information is presented rather than just the facts themselves. Product developers across various industries can integrate behavioral science principles into their designs to create more impactful solutions. Learn more about how product designers can leverage behavioral science frameworks 👉 https://bit.ly/3K5DbaN

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