James Lee

Senior Living Car 🚘 Talk 🙌🏼 Car Talk Subject: Are results magic or a team synergy? Question 🙋🏼‍♀️ to our senior living and ✅other industry experts: ❓❓ To get results and protect culture, you must have a team approach. You must collaborate and teach those that pull the levers of your business. Tell me how you create this team magic. What is your best tip to create results and sustain results? #leadership #levers #collaboration #onward #bettertogether #seniorliving #peoplematter #teach 🙏🏻Take 2 minutes, listen and please respond below ⬇️ 🙏🏻

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For at least the past ten years in senior living, I have heard the same self-diagnosis: “we need to tell a better story of our industry.” Here’s what’s wrong with that; what’s missing. All that most companies have ever attempted to do with storytelling is to make more creative or bolder claims. The adjective wars have also made most senior living communities looks and sound exactly the same in most marketing copy. —> Can you tell me who I’m referring to when I say, “the most exceptional community for purpose-filled seniors supported by our caring and compassionate team!”? That is NOT the key to better storytelling, and it’s not the most effective way of thinking of marketing. “When you are good at something, you tell others. When you are great at something, others tell your story.”** [Edit: the "quote" above** is adapted from a quote I recently saw from football legend, Walter Payton.] Most organizations don’t have better stories to tell, because they’re only ever making claims. If you’re selling lemons, no amount of “creative marketing” is going to convince customers to buy more lemonade. Customers tell your story. Companies can either make claims or provide proof. The ONLY way they’ll tell your story well is if you deliver on your promise. The ONLY way to know what to promise (and work on) is if you understand what problems they are trying to solve in the first place. Too many people in senior living marketing misunderstand “tell a better story.” A more accurate way to say it is “create a business that follows through on the RIGHT promises where your customers are compelled to tell their own story with you as an important character.” Word of mouth isn’t about you. It’s actually about their own stories. They don’t say “James created a beautiful memory care community.” They say, “WE found the most wonderful place for dad. It’s called Bella Groves.” They don’t say, “Bella Groves is an employer of choice.” Employees say, “I made a good career decision by working for a place like Bella Groves.” They don’t say, “Bella Groves is a great place for volunteers.” They say, “I love showing my kids what it’s like to volunteer, and we make a difference at a place called Bella Groves.” See the differences? The primary character is THEM. Don’t limit your thinking by staying stuck to a literal interpretation of telling a better story. Focus on helping them to tell theirs.

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Senior Living Car 🚘 Talk 🙌🏼 Car Talk Subject: Who moved my cheese? Or in my case, eggs. Question 🙋🏼‍♀️ to our senior living and ✅other industry experts: ❓❓ We know we have problems in Senior Living but what are we doing about it? Share your pain points or solutions to the road blocks of finding our cheese. 🧀 Over and over again I keep hearing about the same issues with labor, retention, data, actionable data, efficiencies, productivity, doing more with less and on and on… We’ve talked about it, now what are we doing? #differentiate #changetime #movingfoward #onward #data #seniorliving #peoplematter #tech 🙏🏻Take 2 minutes, listen and please respond below ⬇️ 🙏🏻

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What does a senior living unicorn do for fun? Hang out with cows! In all seriousness…..We just wrapped up an incredible SHIFT webinar with amazing leaders in Senior Living sales and marketing, discussing best practices for the holidays and preparing for a census ramp-up. One key takeaway? Don’t forget the power of business development—because people buy from people they trust. This season, remember that families aren’t just choosing a community; they’re choosing their next home and an extended family. Building trust starts with genuine engagement. Be present, be personal, and help them feel confident in their decision. Sales and marketing leaders: your role is so much more than filling a building. You’re guiding people through one of life’s most intimate decisions. You’re creating trust, building relationships, and supporting the next chapter of someone’s journey. As you head into the holidays, focus on creating a brand and experience that people can rely on—a place they’ll be proud to call home. Keep doing what you do best: making a difference in the lives of families. We see you, and we appreciate you. 🎄 Nick Jasmon Carri Tindal Maribeth Neelis Brigitte Specht

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“Who is a Caregiver?" 🤔 Discover how we are all "Care-Partners" in my latest video! 🤝❤️ Stress is not limited to only those that care for the chronically ill or disabled. As a Life Coach, I can help you strengthen these crucial relationships. Let's build a supportive community together! #Caregiver #CarePartners #LifeCoach #SupportSystem #NewVideo #CommunityCare #CarePartner #InBetweenSeasonsCoaching

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HAPPY DANCE!! I was so excited to write this post - I need a Super Hero name for Book Lover as it is my super power! Enjoy My Summer Leadership Reading List and let me know in the comments your suggestions on great leadership learning books. Let's Read On! #BookLover #Leadershipexcellence #LeaderFollower

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What if you could connect with the right people at the right time? With messages that actually stick? That’s the magic of E-Media. It's built specifically for senior living communities to help you grow and engage with your community members. This is what makes it so special: ✅Real-time insights:  With E-Media you can easily track leads and adjust your marketing on the go. You can make smart, real-time decisions that make a difference. ✅Geofencing power:  Target potential residents and staff right where they are, with personalized messages that speak directly to them. It’s all about delivering the right message at the right time.  ✅Better resident & staff recruitment:  E-Media helps you find new residents and the best staff to care for them keeping your community thriving on all levels.  When you have the right tools, you can grow your community and strengthen the connections that make it special. Have you tried E-Media?

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We are in the senior living business! But really, what does that mean? ❓🖐️If I were to ask you what you do, you would start by telling me your specific position: CEO, COO, CFO, owner, executive director, salesperson, nurse. Then you would tell me that you are in the senior living business and that what senior living does is …?? 💭I have some thoughts on this and share in my latest article on our website here 👇 https://lnkd.in/gc523-GC

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Senior Living Car 🚘 Talk 🙌🏼 Car Talk Subject: GPOs are Oh no! Or Oh yeah? Question 🙋🏼‍♀️ to our senior living and ✅other industry experts: ❓❓ What is the true cost of savings through a GPO? This is a controversial conversation at times, but is there a collaborative approach? #leadership #levers #collaboration #onward #bettertogether #seniorliving #peoplematter #teach 🙏🏻Take 2 minutes, listen and please respond below ⬇️ 🙏🏻

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"Incorporating Life Languages into my virtual sessions has been transformative. It's like having a roadmap to each patient's communication style, which has deepened our therapeutic connections."-Dr. Emily Nguyen The Life Languages system helps professionals in telehealth break through communication barriers, ensuring patient interactions are more personal, understanding, and efficient. #EffectiveCommunication #Telehealth #CommunicationSkills https://lnkd.in/eCGKN4Kj

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The biggest mistake health practice owners make? No time to think about growth! Discover how creating 'white space' in your schedule can open the door to new opportunities like AI and ChatGPT. Learn why taking a step back can help you move your business forward!

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📝 The Importance of Advance Directives: Planning for Your Healthcare Future Have you thought about what kind of medical care you want if you can't speak for yourself? Advance directives are crucial for ensuring your healthcare wishes are known and respected. Here’s why they matter: 1️⃣ Empowerment: Take control of your healthcare decisions by outlining your preferences in advance. 2️⃣ Family Peace of Mind: Spare your loved ones the stress of making tough decisions during difficult times. Clear guidelines help avoid family disagreements. 3️⃣ Legal Protection: Advance directives ensure that your wishes are honored by healthcare providers, reducing the chances of unwanted treatments. 4️⃣ Flexibility: You can update your directives anytime as your preferences or circumstances change. 5️⃣Avoiding Prolonged Suffering: Advance directives can help prevent unnecessary or unwanted medical interventions that might extend suffering or diminish quality of life. 6️⃣ Clarity for Healthcare Providers: Having clear instructions in place helps healthcare providers make timely and informed decisions aligned with your values and preferences. 🌟 Start the conversation with your family and healthcare provider today! Do you have one in place? If so, like this post!  ✨Check out my newest book for more information, “The Roadmap to Hospital Care,” available now on Amazon to purchase! Link below:  https://lnkd.in/ggZGPfAi #AdvanceDirectives #HealthcarePlanning #PatientEmpowerment #HealthcareFuture #LivingWill ##AdvanceDirectives #HealthcarePlanning #LivingWill #HealthcareProxy #DurablePowerOfAttorney #PatientEmpowerment #HealthcareDecisions #PeaceOfMind #MedicalPlanning #InformedConsent #HealthLiteracy #EndOfLifeCare #PatientRights #WishesMatter #LifePlanning #HealthCareAwareness #FuturePlanning #KnowYourOptions #PlanAhead #FamilyHealth #WellnessJourney #HealthcareFuture #EmpowerYourself #LegalDocuments #HealthCareChoices #SelfAdvocacy #PatientAdvocacy #TakeControl #YourVoice #HealthcareSupport

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Spots in Private Practice Success are filling up fast, and I don’t want you to miss out! 🚨 If you’ve been thinking about starting or growing your private lactation practice, now is the time to take action. Here’s why: 💮 You’ll get step-by-step guidance on setting up your business, marketing your services, and managing your practice. 💮 You’ll have access to practical tools like business plan templates, branding guides, and client management forms. And as part of the inaugural class, you’ll pay just ( 😉 You have to click though to find out! The link is in comments below.) —a special rate that won’t come around again. Enrollment is limited, so don’t wait. Enroll now and start building the private practice of your dreams.

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Understanding emotions is the #1 skill every leader needs to have sustained success inside a senior living community. Why? Because we are dealing with emotions everyday with ourselves, with associates, with families and with residents. Too many leaders avoid emotions and try to numb them or do anything not to feel them! And by doing that we never get to the root cause of the issue. Which means the pattern will consistently exist in our life and career. As Brene Brown writes, naming emotions doesn't give the emotions power, it gives us power, the power to move through them, to make meaning, to make new choices, and to learn about ourselves. When you can make expectations management, proactive communication, and an emotional support in making hard decisions a priority for your families & residents you are successfully navigating transitions. For the people who are not quite ready to offer the emotional suppprt here are some tactical areas to focus on to support families to lessen the stress and overwhelm: 1️⃣ Help them understand that a progression or need for higher level of care is not their fault. Acknowledge the hard and say this line: "All we can do now is focus on what we can control." This helps give people a sense of autonomy. 2️⃣ Start a list of logistics they need to start planning & scheduling: moving of the furniture (will they need a cart), what to look for in a community (if they are or can't stay at yours) 3️⃣ Reassure them you and yor team will assist in anything that the community needs to provide and communicate. 4️⃣ Let them know that they are being a great advocate for their loved one and their advocacy will set their loved one up for success. 5️⃣ Have water available for the move or transition. Be available and make an appearance. This mattters. 6️⃣ I believe this is the most important: tell a story about their loved one that impacted you. And ask your associates that are comfortable to do the same thing. This act of kindness alone, can make a difference in your life and the families. How we manage the transitions or the final move out of a resident will directly affect the friends and family referrals to your community. How your customer feels the last time they walk out the door determines what the story of their experience. You can listen to this full episode on: Apple Podcasts, iHeartRadio, Amazon and Spotify. Or you can click the link in the comments!

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What’s your life strategy? Do you have one? Should you create one?    At Inspire Nurse Leaders we spend significant time helping leaders craft innovative and intentional strategic plans. A successful plan results from a well-executed step-by-step process, which is crucial in today's dynamic environment.     This insightful article from Harvard Business Review advocates for creating a life strategy using an organizational strategy approach. The core idea? Our well-being depends on the deep connection between success at work and success in our personal lives. Just as you wouldn't run your department or organization without a strategy, your personal life deserves the same thoughtful planning.     The authors state: “Just as corporate strategy is an integrated set of choices that positions a company to win, life strategy is an integrated set of choices that positions a person to live a great life.”       As healthcare leaders, we often focus intensely on the health and well-being of others, often overlooking our own.  Instead this approach can help us win at both work and life.       **𝗞𝗲𝘆 𝗧𝗮𝗸𝗲𝗮𝘄𝗮𝘆** Strategic life planning isn’t just about career goals; it’s about aligning our professional aspirations with personal fulfillment. By setting clear priorities, anticipating challenges, and remaining adaptable, we can achieve a harmonious balance that enhances our effectiveness as leaders.     Let’s embrace strategic thinking to create not only a thriving healthcare system but also a fulfilling personal life.  🚀💡 https://lnkd.in/dWj9twyA  #HealthcareLeadership #StrategicThinking #StrategicPlanning #LifeBalance #nursesonlinkedin

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Hospice Insight’s Hospice Patient & Family Guide. Hospices spend a lot on branding, but when it comes to admissions, we see folders filled with copied papers, brochures, and booklets with endless technical information in 10-point font, black and white, with no breaks. Check it out on our website, https://lnkd.in/eXjQk4yi , to view just one four-color, easy-to-read patient and family guide. Add your admissions paperwork, and you are set. Hospice Insights: “Let’s make better hospice together” 

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Is Hybrid RPM the Biggest Upcoming Trend in Home Care & Eldercare It is estimated that by 2025, 25% to 35% of senior care patients could move from traditional healthcare facilities to home care if they are assured of similar quality of care. This has spurred Healthcare, Home care & Senior care providers to explore ways to deliver high-quality care in a patient's home, especially for an aging population. And, this is what the new Hybrid RPM-based Hybrid Care Delivery model was designed for. This model combines field paramedics, carrying smart medical devices, and measuring critical vitals in a patient’s home with a remote monitoring station that simultaneously monitors hundreds of patients and triggers tele-consultations and Doctor interventions based on vital results. The RPM Hybrid model enables home care & eldercare companies to deliver significantly higher quality of patient-centric & data-driven care in a patient's home and also allows the companies to manage a significantly higher number of patients without compromising on quality of care. Our RHEMOS Health Station is designed and built around this care delivery model. It redefines care accessibility and offers care providers unprecedented insights into the health of their patients. Our innovative remote patient monitoring system ensures that up to 60+ critical vitals can be consistently tracked remotely, whether the patients are in a hospital, recuperating at home, or located in a remote rural community. RHEMOS bridges all gaps in patient care and disrupts the way home care and eldercare healthcare is delivered. It has nurtured a unique new connected care ecosystem that prioritizes accessibility, affordability, and patient convenience, with personalized and data-driven care which ultimately leads to better patient outcomes. Contact us to know more: https://lnkd.in/dWHqZsJZ #healthtech #medicaldevices #digitalhealth #telemedicine #medtech

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