Shawn Nason

Shawn Nason

Cincinnati Metropolitan Area
114K followers 500+ connections

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Contributions

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Experience

  • PatientPoint® Graphic

    PatientPoint®

    United States

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    Cincinnati, Ohio, United States

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    Cincinnati Area

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    Cincinnati, Ohio, United States

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    Columbus, Ohio, United States

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    Cincinnati, Ohio, United States

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    Cincinnati Metropolitan Area

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    Cincinnati, Ohio, United States

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    United States

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    United States

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    Atlanta, Georgia, United States

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    Greater Nashville Area, TN

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    Cincinnati Area

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Education

Licenses & Certifications

Volunteer Experience

  • Customer Management Practice Graphic

    Board Member | Design & Innovation

    Customer Management Practice

    - Present 4 years 11 months

    Science and Technology

    The Customer Management Practice is a division of IQPC solely focusing on all things customer management. Design & Innovation Global is brought to you by the Customer Management Practice, the analyst, advisor and industry network for all things customer management with our focus being Design, CX, and Customer Contact. The goal: exceed the growing expectations of today's experience-driven economy by generating unforgettable professional development experiences that simply can’t be ignored.

  • Cure 4 The Kids Foundation Graphic

    Advisory Board Member

    Cure 4 The Kids Foundation

    - Present 6 years

    Health

    Cure 4 The Kids Foundation is advancing cures and prevention of childhood diseases through clinical excellence, research, and innovation.

Publications

Projects

  • OFFOR Health (Interim Chief Executive Officer)

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    OFFOR Health is the fastest-growing anesthesiology service provider in Ohio, Kentucky, Tennessee, and we are rapidly expanding throughout Illinois, Tennessee, and Texas, with many more states in the pipeline. In addition, OFFOR Health generates $14M in annual revenue, with 140 associates and is serving over 13k pediatric patients a year. Primary market focus is on Medicaid.
    ~ First 90 days lead aggressive strategy development process while executing on needed business changes creating a dual…

    OFFOR Health is the fastest-growing anesthesiology service provider in Ohio, Kentucky, Tennessee, and we are rapidly expanding throughout Illinois, Tennessee, and Texas, with many more states in the pipeline. In addition, OFFOR Health generates $14M in annual revenue, with 140 associates and is serving over 13k pediatric patients a year. Primary market focus is on Medicaid.
    ~ First 90 days lead aggressive strategy development process while executing on needed business changes creating a dual track effort of reinvention for the future while stabilizing the current core business.
    ~ Strong results thus far resulting in a 100% practice & payor retention (estimate was to lose over half of the practices and revenue).
    ~ Established an entirely new executive team and related corporate restructure saving over 25% in operating costs.
    ~ New strategic direction has not only contributed to practice retention, but garnered doubling of new business leads and deal closures exceeding $8M in new business over the next 18 months.
    ~ Company is meeting and/or exceeding all its goals. Run rate is increasing and burn rate is decreasing.

    Other creators

  • Quest Diagnostics

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    Increasing Revenue through Bold New Patient Experience Ideas

    Challenge: Since most people can’t control where they get lab tests, a leading healthcare diagnostics company wasn’t prioritizing the patient experience. When it realized it was missing revenue opportunities because patients weren’t following through on prescribed tests, it partnered with MOFI to develop and execute a strategy for creating a better patient experience that would make it easier for people to complete their lab…

    Increasing Revenue through Bold New Patient Experience Ideas

    Challenge: Since most people can’t control where they get lab tests, a leading healthcare diagnostics company wasn’t prioritizing the patient experience. When it realized it was missing revenue opportunities because patients weren’t following through on prescribed tests, it partnered with MOFI to develop and execute a strategy for creating a better patient experience that would make it easier for people to complete their lab tests.

    Solution: MOFI worked with the company’s director of experience and innovation to design and launch an innovation-experience network of passionate frontline workers who were challenged to think boldly about changing the company’s patient experience. Through an application process, six teams of phlebotomists from around the country were chosen to launch the network with a three-day sprint focused on simplifying the patient arrival and check-in experience. During the sprint, the participants learned and applied the methodologies, mindsets, and heartsets of human-centered design, which taught them to approach their work differently. As the network has grown, the participants have continued to listen to and show empathy for all patient-experience stakeholders, while prototyping and testing big, bold ideas in their service centers.

    Results: The company has seen an increase in revenue as a result of its improved patient experience. Moreover, the frontline workers who have been active in the innovation-experience network report an increased passion and eagerness to help create an improved experience for people who come to their locations. By empowering these frontline workers to practice empathy and solve for the challenges they see and endure each day, MOFI helped them shift their mindsets and approach to their jobs while solving for the company’s biggest experience challenges.

    Other creators

  • BioIQ

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    o Built and executed a strategy which transformed the business from a “mom and pop shop” small company operating model to a highly scalable and efficient machine resulting in growing the company profitably from less than $40M in revenue to over $150M.

    Other creators

  • Walmart Health

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    o Helped design & implement an entirely new business strategy, the “Super Center for Healthcare.” Launched to the public in September 2019, these centers aggregate multiple practitioners in one location and offer targeted primary and preventative services at 30-50% less than any other health provider in the US.
    o Designed the Walmart Innovation Center in order to drive future business development, refine the business/care model, and to integrate health into other retail components. This…

    o Helped design & implement an entirely new business strategy, the “Super Center for Healthcare.” Launched to the public in September 2019, these centers aggregate multiple practitioners in one location and offer targeted primary and preventative services at 30-50% less than any other health provider in the US.
    o Designed the Walmart Innovation Center in order to drive future business development, refine the business/care model, and to integrate health into other retail components. This center launched 3 new trailblazing initiatives/businesses: Pharmacy of the Future, Insurance Brokerage business, Supercenters for Healthcare.
    o Dramatically improved customer experience and employee experience by designing & leading a partnership with the Disney Institute, crafting a new culture and vision for the business and associates. This effort resulted in an increase in NPS from the mid 60s to 83 across the entire chain. And employee satisfaction score increases from low 70’s to low 90’s in just 18 months.

    Other creators

Organizations

  • SXSW

    Interactive Accelerator Advisory Board Member

    - Present

    The eighth annual SXSW Accelerator startup competition presented by 24/7 Intouch will take place in Startup Village® on Saturday, March 12 and Sunday, March 13. A live audience as well as a panel of expert judges will discover advancements in various sectors of emerging technology.

  • Innovation for Innovation Development

    Advisory Board Member

    - Present

  • OCEAN Accelerator

    Champion / Mentor

    - Present

  • Cintrifuse

    Mentor

    - Present

  • International Association Of Innovation Professionals

    Member

  • Louisville Innovation Summit

    Advisory Board Member

    Mission: Open new avenues to redefine the future of aging care. Purpose: By 2030, the over-65 population will nearly triple, dramatically impacting the health care system in the United States. It has never been more clear that more resources, more innovation, and new approaches to aging care are needed to serve this growing population and the challenge it represents.

  • National Business Group on Health, Workforce Well-being and Health Innovations

    National Board Member

    The Institute on Innovation in Workforce Well-being is the leading employer-driven organization focused on increasing employee engagement in their health and reducing lifestyle-related risk factors and costs. It was established by the National Business Group on Health in 2003 as the Institute on the Costs and Health Effects of Obesity. The Institute continues to benefit from a large number of dedicated employers and partners on its Board who are leading the way in addressing obesity, inactivity…

    The Institute on Innovation in Workforce Well-being is the leading employer-driven organization focused on increasing employee engagement in their health and reducing lifestyle-related risk factors and costs. It was established by the National Business Group on Health in 2003 as the Institute on the Costs and Health Effects of Obesity. The Institute continues to benefit from a large number of dedicated employers and partners on its Board who are leading the way in addressing obesity, inactivity and sedentary behavior, tobacco use, stress and nutrition.

  • NewCo Cincinnati

    Advisory Board Member

    On Thursday, July 23, 2015, Cintrifuse and its partners will host the first ever NewCo Cincinnati event to showcase the people who are making the city a global destination for entrepreneurial success. The goal is to bridge the gap between students and young professionals who can help spur future job growth and the startups looking to hire the best and brightest local talent. This one-day event features presentations and office tours from 50 startup companies in the Cincinnati region. Attendees…

    On Thursday, July 23, 2015, Cintrifuse and its partners will host the first ever NewCo Cincinnati event to showcase the people who are making the city a global destination for entrepreneurial success. The goal is to bridge the gap between students and young professionals who can help spur future job growth and the startups looking to hire the best and brightest local talent. This one-day event features presentations and office tours from 50 startup companies in the Cincinnati region. Attendees get up close and personal with high-growth companies and arts organizations, and are able to choose a schedule that fits their personal interests.

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