Mariana Saddakni

Mariana Saddakni Mariana Saddakni is an influencer

★ Strategic AI Partner | Accelerating Mid-Size Businesses with Artificial Intelligence Transformation & Integration | Advisor, Tech & Ops Roadmaps + Change Management | CEO Advisor on AI-Led Growth ★

New York City Metropolitan Area
4K followers 500+ connections

About

As a leader in the rapidly evolving digital landscape, I harness the power of artificial intelligence to help mid-sized businesses navigate and conquer complex business technology challenges. My expertise lies in steering organizations towards leveraging AI to bolster their competitive edge, ensuring they’re not just participants but industry leaders.

CEOs, startup teams, and technology leaders turn to me to guide them through massive technology changes–from conceptualization and roadmapping to implementation and evangelism. I’ve built a reputation for helping leaders and cultures embrace new ways of thinking and doing.

A few ways I help business leaders embrace AI…

>> Expand Business Reach with AI: Using AI for predictive analytics and market insights, I identify growth opportunities to enhance our competitive edge.

>> Redesign Structures for Enhanced Experiences: I integrate AI to improve customer and employee experiences, streamlining processes for efficiency and satisfaction.

>> Innovate with AI for Engagement: By adopting AI technologies, I enhance engagement and personalization for both employees and customers.

>> Create AI-Enabled Standards for Global Service Excellence: Utilizing AI, I establish and maintain high-quality service standards, ensuring excellence across all operations.

In leading with an AI-first mindset, my goal is to solve current challenges and reimagine what's possible.

This means continuously exploring how AI can drive innovation, efficiency, and growth while maintaining our commitment to delivering exceptional value to our customers and empowering our employees.

↘️ With AI, we're not just adapting to the future but creating it.

Contributions

Activity

Experience

  • Saddakni & Co. AI-Led Transformation Graphic

    Founder & Partner

    Saddakni & Co. AI-Led Transformation

    - Present 2 years

    United States

    We're the TIGER team that'll expedite your AI journey. Our AI-led transformation (ALT) services are designed to empower companies to harness the transformative power of artificial intelligence in today's rapidly evolving digital landscape. We strategize on AI go-to-market initiatives, ensuring alignment and activation for sustainable growth, efficiency gains, competitive advantage, and human-centric digital innovation that increases your bottom-line revenue.

  • Terrapinn Graphic

    WCA World Communications Awards Judge

    Terrapinn

    - Present 10 months

    Industry Awards Judge for the **2024 World Communication Awards.**
    Communities Award and AI Excellence Award.

    www.worldcommsawards.com

  • Vrio Corp. Graphic

    Technology & Strategic Global Operations

    Vrio Corp.

    - 1 year 6 months

    United States

    • Successfully steered a complex spin-off, detaching operations from the AT&T enterprise and integrating into a new cultural and technological framework.

    • Led technology operations strategy for digital products, spearheading partnerships and unlocking growth avenues.
    • Responsible for a $100M P&L, fostering collaboration with internal and external stakeholders.

    Achievements include:

    • Pioneered operational integration of digital products, technology, and vendor…

    • Successfully steered a complex spin-off, detaching operations from the AT&T enterprise and integrating into a new cultural and technological framework.

    • Led technology operations strategy for digital products, spearheading partnerships and unlocking growth avenues.
    • Responsible for a $100M P&L, fostering collaboration with internal and external stakeholders.

    Achievements include:

    • Pioneered operational integration of digital products, technology, and vendor services into Vrio post-acquisition.
    • Seamlessly managed new operations processes, endorsed best practices and maintained business continuity.

    • Championed business value and trust within the new corporate culture and leadership.

    • Navigated post-acquisition challenges, ensuring core operations and services remained unaffected.

  • AT&T

    AT&T

    8 years

    • AT&T Graphic

      Global Head of Product, Customer Experience & Operations

      AT&T

      - 3 years

      Greater New York City Area

      Responsibilities:

      • Lead global tech, customer experience, and success initiatives.
      • Influence internal/external stakeholders towards innovation and growth.
      • Manage a substantial global technical budget.
      • Oversee 100+ vendor partnerships for strategic initiatives.
      • Foster collaboration with tech tribes, finance, vendors, and leadership.

      Achievements:

      • Pioneered consumer-centric digital strategies, yielding a 300% engagement increase and 40% cost reduction…

      Responsibilities:

      • Lead global tech, customer experience, and success initiatives.
      • Influence internal/external stakeholders towards innovation and growth.
      • Manage a substantial global technical budget.
      • Oversee 100+ vendor partnerships for strategic initiatives.
      • Foster collaboration with tech tribes, finance, vendors, and leadership.

      Achievements:

      • Pioneered consumer-centric digital strategies, yielding a 300% engagement increase and 40% cost reduction year-over-year.
      • Launched the "Voice of the Customer" initiative, leveraging feedback for change, boosting NPS by 15+ points.
      • Developed a strategy for OKRs through a hybrid data platform, enhancing acquisition, retention, and global team performance.

      Culture:

      AT&T champions open communication, innovation, and a growth mindset in a dynamic, agile environment.

    • AT&T Graphic

      Global Principal, Digital Platforms & Technology, Consumer Experience & Customer Success

      AT&T

      - 5 years

      New York City Metropolitan Area

      Responsibilities included:
      • Leading a consumer-facing portfolio of digital platforms for social media and mobile apps and managing a rapidly expanding team, growing from 8 to 100+ employees.
      • Leading the vision for a unified customer success strategy across global business units; establishing new relationships and executing a multi-layered loyalty campaign that increased product adoption and added 4 new regions totaling 2M new customers.
      • Selected to architect, pilot, and launch…

      Responsibilities included:
      • Leading a consumer-facing portfolio of digital platforms for social media and mobile apps and managing a rapidly expanding team, growing from 8 to 100+ employees.
      • Leading the vision for a unified customer success strategy across global business units; establishing new relationships and executing a multi-layered loyalty campaign that increased product adoption and added 4 new regions totaling 2M new customers.
      • Selected to architect, pilot, and launch revolutionary new CRM program. Project included technology, operations, and business modeling able to be scaled globally. Implemented AT&T best practices for customer success; this increased operational productivity by 30% for all markets.
      • Creating a new global social capability, defining operating models and governance to centralize strategy and influencers, increasing organic search and web traffic and resulting in 600+ trending topics on Twitter annually with earned media value of $12M.
      • Acting as a key member of the Center of Excellence to support AT&T’s acquisition of DIRECTV; focused on consumer engagement and digital marketing; established and implemented consumer experience best practices across all global markets to ensure top tier CX for digital channels.

  • DIRECTV Graphic

    Global Digital Strategy & Marketing Group Manager

    DIRECTV

    - 5 years

    New York City Metropolitan Area

    Brought on to establish a new digital global division for developing and leading a consumer-facing portfolio of websites and mobile apps. I grew the digital department from a team of 4 to 45+ cross-functional people, including developers, UX/CX, digital marketing, content, research, analytics, and customer care.

    Achievements included:
    • Launching the online brand presence globally to drive strategic revenue and profitability targets for accelerated growth across 9 countries…

    Brought on to establish a new digital global division for developing and leading a consumer-facing portfolio of websites and mobile apps. I grew the digital department from a team of 4 to 45+ cross-functional people, including developers, UX/CX, digital marketing, content, research, analytics, and customer care.

    Achievements included:
    • Launching the online brand presence globally to drive strategic revenue and profitability targets for accelerated growth across 9 countries. Successfully delivered 2X revenue and 3X profit goals annually.
    • Delivering an improved customer experience and monetization strategy that drove increased average time spent on site by +40% and improved online engagement by +50%
    • Implementing a data-driven segmentation content approach for executing digital marketing campaigns across global markets, improving web traffic and increasing customer acquisition by 50%.

  • Ogilvy Interactive Graphic

    Creative Director

    Ogilvy Interactive

    - 3 years

    Greater New York City Area

    I led large-scale integrated marketing and product development initiatives for brands including American Express, Deloitte, IBM, Kraft, Lenovo, Unilever, Van Kampen and Wyeth. I directed a team of creatives, content strategists, developers and film producers and collaborated with cross-functional groups to create award-winning campaigns.

    My successes included:
    • Expanding the creative practice into a 360º marketing experience, training and mentoring internal teams while collaborating…

    I led large-scale integrated marketing and product development initiatives for brands including American Express, Deloitte, IBM, Kraft, Lenovo, Unilever, Van Kampen and Wyeth. I directed a team of creatives, content strategists, developers and film producers and collaborated with cross-functional groups to create award-winning campaigns.

    My successes included:
    • Expanding the creative practice into a 360º marketing experience, training and mentoring internal teams while collaborating with clients to expand offline creative into digital strategies and campaigns.
    • Developing one of the first online communities for a Unilever product, creating awareness and supporting brand-building efforts for thousands of new users.
    • Creating an interactive storytelling strategy for Deloitte to attract a targeted workforce, driving engagement and increasing awareness among potential new employee

Education

  • Parsons School of Design - The New School Graphic

    Parsons School of Design - The New School

    Master of Fine Arts - MFA Media & Technology

    The MFA Design and Technology program provides a dynamic, challenging, and idea-driven environment in which to address the influence of creative practice on society. This program approaches technology with a critical eye, understanding the ever-present impact that computational technologies have on our lives. Areas of practice include wearable technology, game design, new media art, digital fabrication, physical computing, interaction design, data visualization, and critical design.

  • University of Buenos Aires Graphic

    University of Buenos Aires

    Bachelor of Fine Arts - BFA Strategic Design Management

Licenses & Certifications

Volunteer Experience

  • Chief Graphic

    Member

    Chief

    - Present 4 years

    Economic Empowerment

    Chief is a leadership network for women executives — created to unite women in power, cross-pollinate ideas and effect change from the top down.

  • WIN: Women in Innovation Graphic

    Member

    WIN: Women in Innovation

    Science and Technology

  • SocialMedia.org Graphic

    Board Member

    SocialMedia.org

    - Present 7 years

    Social Services

    SocialMedia.org is the community for social media leaders at the world’s greatest brands. As a Board Member, I represent our company in high-level, confidential discussions with other senior leaders at major organizations.

  • AT&T Graphic

    Women of AT&T New York Chapter

    AT&T

    - Present 8 years

    Human Rights

  • Co-President DIRECTV NY Chapter

    DIRECTV NY Chapter of Women’s Leadership Exchange

    - 1 year 1 month

    Civil Rights and Social Action

    Started and Co-President of the DIRECTV NY Chapter of Women’s Leadership Exchange, an employee resource group supporting women’s career development and enrichment.

  • WOMEN IN TECH - Global Movement Graphic

    Director of Operations

    WOMEN IN TECH - Global Movement

    - Present 2 years

    Science and Technology

Skills

Courses

  • Coaching and Leadership Essentials

    -

  • DESIGN THINKING – Innovation Tools & Process – Luma Institute

    -

  • LEADING FOR ORGANIZATIONAL IMPACT - Center for Creative Leadership (CCL)

    -

  • NextDesign Leadership Training Institute - Understanding Cross-Disciplinary Innovation

    -

  • NextDesign Leadership Training Institute – Visual SenseMaking

    -

Honors & Awards

  • I.D. Magazine Interactive Media Design Review

    I.D. Magazine

  • IDEA – Industrial Design Excellence Awards (featured in BusinessWeek Magazine)

    IDEA

  • THE ONE SHOW DIGITAL MARKETING

    The One Club for Creativity

    The One Show is the world's most prestigious award show in advertising, design and digital marketing. For over 40 years, the Gold Pencil has been regarded as one of the top prizes in the creative industry. The One Show has had a rich legacy of honoring some of the most groundbreaking ideas, created by some of the most remarkable minds in creativity.

  • YOUNG GUNS

    The One Club for Creativity

    Winner of YG Award selected among 32 talented creatives globally celebrating creative professionals age 30 or younger. The Young Guns is the industry’s only global, cross-disciplinary, portfolio-based awards competition that identifies and celebrates today’s vanguard of young creatives.

  • eHealthcare Leadership Awards

    eHealthcare Leadership

    Received 15 Major Awards for creation of the NewYork-Presbyterian Hospital Web presence.

Languages

  • Spanish

    Native or bilingual proficiency

  • English

    Native or bilingual proficiency

Organizations

  • One World Leadership

    -

    - Present

    The Institute of One World Leadership® is The World's Leadership Institute®, developing Leaders with Positive Values in 119 countries across the world.

  • Women in Tech® Global

    Director

    - Present

    Women in Tech is the world’s leading organization for Inclusion, Diversity & Equity in STEAM. Our community counts over 200.000 members across the world with chapters in all 6 continents. With our Head Office in Paris, we are a Global Movement with chapters on 6 continents, counting over 200.000 members.

  • Chief

    Member NYC Chapter

    - Present

    Women have always been powerful. We’re not waiting for a seat at the table — we're building our own.

  • The One Club For Creativity

    Juror – Member

    - Present

    Supporting & celebrating the global creative community | One Show / ADC Awards / Young Ones / Young Guns / ONE School +

  • WIN: Women in Innovation

    Member

    - Present

    Women in Innovation is a non-profit that exists to inspire and advance women as change-makers and leading voices in innovation, with a presence in New York City, London, and San Francisco.

  • SocialMedia.org

    Board Member

    - Present

    The community for people leading social media at the world's biggest companies.

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