About
Improvement Nerd with a lot of funny acronyms after my name. Below is a quick dump of a…
Services
Articles by Thomas
Contributions
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How do you apply design thinking to improve employee engagement and retention?
While most organizations rely on employee satisfaction surveys to derive tactics for improving morale and retention, design thinking immerses the team in the employee experience. This deep-dive and empathic view can help organizations make sense of their survey data and curate solutions that are centered around the employee's needs. Imagine the impact executive decision-makers could have if they filtered their engagement strategies through a collection of employee personas. Communication would be more precise and shared through the persona's preferred communication channels. Reward and recognition programs would align with how employees want to be recognized and connected with. The possibilities are endless.
Activity
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Thrilled to recommend these two humans: Leila Spann founder of enbloom Marketing. Listen when you need a fractional CMO or insight on your brand SHE…
Thrilled to recommend these two humans: Leila Spann founder of enbloom Marketing. Listen when you need a fractional CMO or insight on your brand SHE…
Liked by Thomas West
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With Thanksgiving just a day away, thoughts go to: 'wow, what a year!' '... 'I only have a month left in this year!' 'how did we do all that?!' I…
With Thanksgiving just a day away, thoughts go to: 'wow, what a year!' '... 'I only have a month left in this year!' 'how did we do all that?!' I…
Liked by Thomas West
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Episode 12 with Travis Lozier was a lot of fun to create. In this episode Travis and I discuss Process Based Management and celebrate the…
Episode 12 with Travis Lozier was a lot of fun to create. In this episode Travis and I discuss Process Based Management and celebrate the…
Liked by Thomas West
Experience
Education
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Indiana University - Kelley School of Business
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Activities and Societies: FIND enterprise, Green belt program, Business of Life Sciences (CBLS)
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Licenses & Certifications
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Certified Quality Manager/Organization Excellence (CQM/OE)
ASQ - World Headquarters
Issued ExpiresCredential ID 53552 -
Project Management Professional (PMP)
Project Management Institute
Issued ExpiresCredential ID 1777547
Volunteer Experience
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Board of Examiners
Baldrige Foundation
- Present 8 years 3 months
Science and Technology
Support world class organizations on the Journey of Excellence by serving as a volunteer Baldrige Examiner at the National and Regional level.
Projects
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Community Health Network Family Medicine Residency Cultural Transformation
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The National Committee for Quality Assurance (NCQA) has announced that the Community Health Network Family Medicine Residency Program at Community Hospital East has received recognition from the Patient-Centered Medical Home 2011 (PCMH 2011) program for using evidence-based, patient-centered processes that focus on highly-coordinated care and long‐term participative relationships. Community’s program is the first to achieve this level of recognition in Indianapolis.
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Happy Thanksgiving from the JPCHC team! Our clinics will be closed today to allow our team to enjoy the holiday with their loved ones. We are so…
Happy Thanksgiving from the JPCHC team! Our clinics will be closed today to allow our team to enjoy the holiday with their loved ones. We are so…
Liked by Thomas West
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As we approach Thanksgiving, I’m grateful for the talented, dedicated, and supportive individuals and organizations I get to work with and around…
As we approach Thanksgiving, I’m grateful for the talented, dedicated, and supportive individuals and organizations I get to work with and around…
Liked by Thomas West
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Discover 21st-century project management: AI, remote work, and global collaboration demand agile, innovative approaches to meet new challenges.
Discover 21st-century project management: AI, remote work, and global collaboration demand agile, innovative approaches to meet new challenges.
Liked by Thomas West
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Beyond grateful for the opportunity to do what I love, surrounded by Improvement Nerds who are just as committed as I am to making processes…
Beyond grateful for the opportunity to do what I love, surrounded by Improvement Nerds who are just as committed as I am to making processes…
Shared by Thomas West
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Last week we celebrated Delta Faucet Company and Firefly's Chief Development Officer, Tim Ardillo, CFRE, at the Association of Fundraising…
Last week we celebrated Delta Faucet Company and Firefly's Chief Development Officer, Tim Ardillo, CFRE, at the Association of Fundraising…
Liked by Thomas West
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What’s the difference between managing and leading? Managing is about doing a lot of things. Leaders inspire and empower people! And….. empowered…
What’s the difference between managing and leading? Managing is about doing a lot of things. Leaders inspire and empower people! And….. empowered…
Liked by Thomas West
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Thank you to Closet Factory for your delivery! 👜 🎒 Amy and Josh are dedicated to positively impacting 40,000 children across the United States…
Thank you to Closet Factory for your delivery! 👜 🎒 Amy and Josh are dedicated to positively impacting 40,000 children across the United States…
Liked by Thomas West
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