Jen Phillips

The extreme arrogance of the #NDIABoard. No business case. But as the #EY report hints at, the total cost of this defective #Salesforce #PACE system could be in the **HUNDREDS OF MILLIONS** of dollars. AND, the #Salesforce deal ends NEXT YEAR. In my recent submission on the #NDISBill, I examined the unknown and uncapped costs of the #PACE system - and challenged the current #NDIA leadership narrative on “the business case”.👇👇👇 https://lnkd.in/dDekWjrG “From the NDIA responses to questions from the Joint Committee of Public Accounts and Audit Inquiry into Procurement at Services Australia and the NDIA. PACE Costs and Business Case… "The business case for PACE estimated a 10% reduction in cost-to-serve, or a reduction of 1.8M hours from the time it takes staff to interact with the former CRM. These savings are being reinvested in increased participant contact. That is, PACE reduces the amount of time that staff and partners spend interacting with the CRM, meaning they have more time to spend working directly with NDIS participants.” ➡️ Something doesn’t add up - a big problem for an “actuarial business”. Was there NOT a business case, as stated by the #EY report. Or WAS there a business case, as claimed by the #NDIA in evidence to questions from the Committee. Both answers cannot be true. Over to the #ANAO to investigate further in their audit on the #NDIABoard. On behalf of folks pursuing this story for years - through various Parliamentary inquiries, administrative processes and forums - with respect, #BillShorten is not the hero. The #FOI requesters are the heroes. Well told InnovationAus.com More to come. #RoboNDIS #ClassAction #RoyalCommission Mark Sweeney Mark Toomey Tony Ridley, MSc CSyP FSyI SRMCP Karen Kline Paul Flintoft Graham Taylor Samantha Connor Tara Hannon Renee F. Muriel Cummins Georgia van Toorn Peter Gregory Shirley Humphris Vinod Ralh Jordon Steele-John David Pocock Rick Morton https://lnkd.in/didGb3nj

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This is a great article by the folks over at Salesforce Ben. In addition to the survey results, there is a great history of how we got here, and 5 steps for moving forward. Bravo! Ben McCarthy https://lnkd.in/gvwQp78Q

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After completing a free Varonis Salesforce Risk Assessment, this insurance provider partnered with Varonis to right-size permissions and reduce data exposure risk in Salesforce. 🤝 Learn how this Salesforce admin gained more visibility and deeper insight with Varonis for Salesforce: https://hubs.ly/Q02XnNTC0

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Better together SQUIVR + Salesforce Check out the latest video on how to #activate & #optimize every account plan in Salesforce! Salesforce SQUIVR Account overview Whitespace analysis Account vision Action plans & Playbooks Company landscape Org charts & Relationship maps Competitive landscape Leadership teams & buying committees #SWOT analysis #ICP & grouped views Objective overview Account tiering Agentforce Squivr AI BIG props to Salesforce for activating the Account Plans object & BIG props to the SQUIVR team for optimizing every Account Plan in Salesforce!

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How can Salesforce increase revenue and profitability? Listen to the expert on the topic. Andy Moldenhauer just launched his VLOG - begining with a "Summer Series" - first video is on the Pipeline Inspection Tool designed to increase the quality of your forecast. If you learn something valuable, like it and subscribe to the channel!

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If you missed the launch of our new Salesforce Marketing Cloud framework, you can watch the recording below. We've named it B2BMA Nirvana, listen as 🍍Chris Thompson and Oliver Dodd walk you through what you need to do to achieve marketing serenity. https://lnkd.in/e9Eh6yuN

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Salesforce is a technology with a vast potential to boost efficiency and results. However, the change must be managed carefully to include the realignment of critical processes and people. This article from Watt Hamlett is a diamant 💍

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Hey Salesforce Admins, had a few too many Admins work on your org? Need help to review/tidy up permission changes? Check out our Security + Access Manager app on the AppExchange: https://bit.ly/3nGkYc8 hashtag #awesomeadmin #trailblazercommunity #salesforceadmin #applicationperfection

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Check out this recent podcast from my Credera Salesforce expert and colleague Maria Rajpoot 🇵🇸!

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Salesforce Idea Prioritization cycle closes soon (Oct 4, 24 - 11 PM PDT). Make your vote/ coins count and influence the roadmap. Vote for the ideas that impact your customer's Salesforce environment and use case. For more details visit - https://lnkd.in/gku4JczU #SalesforceOhana #IdeaExchange #SalesforceInnovation #Trailblazers #CustomerSuccess #Salesforce

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In session with Matt Meyers (CTA) , revealing ways that you need to protect Salesforce, at #WSO24

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When Salesforce testing with Panaya is so quick and easy to use - how can you say no? Click here for a demo: https://okt.to/dpyneH

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This sounds like a good one ☝️ Tune in to hear from Salesforce Product Managers as they discuss their favorite Salesforce Marketing Cloud Engagement features and best practices for using Journey Builder, Einstein AI, and mobile channels. These Salesforce experts will uncover some of the “hidden gems” within Marketing Cloud Engagement that will help you improve the user experience for your internal marketers and up-level your marketing strategies for your customers. Signing up ✔️ #Salesforce #MarketingCloud #SFMC

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Nintex DocGen for Salesforce can transform RevOps processes. But don't just take my word for it— hear it from real-life customers! Thanks to each and every customer who took time to share their experience. Check out more reviews here: https://lnkd.in/gvHZJ7gw #Salesforce #DocumentGeneration #RevOps

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🚨 Salesforce Alert: Industries AI Launches - But Is It Right for Your SMB? 🤔 Salesforce just dropped a bombshell: Industries AI is now embedded in ALL 15 of their industry clouds! 📊🔮 What's included? Industry-specific prompts Tailored data models 100+ customizable AI capabilities Sounds amazing, right? But hold up, SMB owners! 🖐️ Before you jump on this AI bandwagon, consider: 1️⃣ Cost vs. Benefit: Can your budget handle it? 2️⃣ Complexity: Do you have the expertise to implement and manage it? 3️⃣ Resource Allocation: Can you afford the time and manpower? 4️⃣ Strategic Fit: Does it align with your business goals? 🔑 Key Takeaway: While AI is transforming business, one size doesn't fit all. SMBs need solutions that match their scale and needs. 💡 Question: What AI tools are you currently using in your SMB? How are they working out? #SalesforceAI #SMBtech #DigitalTransformation #SmallBusinessStrategy Tag an SMB owner or exec who needs to see this before making their next tech decision! 👇

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