About
Brad Cleveland is an author, speaker, and consultant known globally for his expertise in…
Courses by Brad
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Customer Service: Working in a Customer Contact Center42m
Customer Service: Working in a Customer Contact Center
By: Brad Cleveland
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Customer Service: Managing Customer Feedback55m
Customer Service: Managing Customer Feedback
By: Brad Cleveland
Articles by Brad
Activity
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Just finished "Championing the Customer in Everything You Do" by Brad Cleveland! Check it out: https://lnkd.in/eGwPXNmv #customerexperience.
Just finished "Championing the Customer in Everything You Do" by Brad Cleveland! Check it out: https://lnkd.in/eGwPXNmv #customerexperience.
Liked by Brad Cleveland
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Just finished "Using AI in Customer Service" by Brad Cleveland! Check it out: https://lnkd.in/gSRTGXU9 #artificialintelligenceforbusiness…
Just finished "Using AI in Customer Service" by Brad Cleveland! Check it out: https://lnkd.in/gSRTGXU9 #artificialintelligenceforbusiness…
Liked by Brad Cleveland
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Thank you Brad Cleveland for the insightful training which is much needed for Leaders working in Contact Centers.
Thank you Brad Cleveland for the insightful training which is much needed for Leaders working in Contact Centers.
Liked by Brad Cleveland
Experience
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Brad Cleveland
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Publications
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Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results
Kogan Page
The mandate to get customer experience right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business results. It provides a bold, step-by-step approach that will get you and your team pointed in the right direction. And equipped to make sound decisions along the way.
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Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
ICMI
Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more!
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Join now to viewMore activity by Brad
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Just finished "Using AI in Customer Service" by Brad Cleveland! Check it out: https://lnkd.in/dVk_6WNU #artificialintelligenceforbusiness…
Just finished "Using AI in Customer Service" by Brad Cleveland! Check it out: https://lnkd.in/dVk_6WNU #artificialintelligenceforbusiness…
Liked by Brad Cleveland
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Just finished "Customer Service Leadership (2017)" by Brad Cleveland! Check it out: https://lnkd.in/eUfjHkHg #customerservicemanagement.
Just finished "Customer Service Leadership (2017)" by Brad Cleveland! Check it out: https://lnkd.in/eUfjHkHg #customerservicemanagement.
Liked by Brad Cleveland
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Just finished "Customer Advocacy" by Brad Cleveland! Check it out: https://lnkd.in/g-4dUzSe #customeradvocacy. #Advocacy #NursingStudent…
Just finished "Customer Advocacy" by Brad Cleveland! Check it out: https://lnkd.in/g-4dUzSe #customeradvocacy. #Advocacy #NursingStudent…
Liked by Brad Cleveland
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Just finished "Customer Service Leadership" by Brad Cleveland! Check it out: https://lnkd.in/d4ekV4q2 #customerservicemanagement, #teamleadership.
Just finished "Customer Service Leadership" by Brad Cleveland! Check it out: https://lnkd.in/d4ekV4q2 #customerservicemanagement, #teamleadership.
Liked by Brad Cleveland
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Thank you to my workplace compadre Jose Luis Sanchez-Concha Ibarra, MCR, MDI and to Hernán Freer and Silvia Dreshsel of Revista Inversión…
Thank you to my workplace compadre Jose Luis Sanchez-Concha Ibarra, MCR, MDI and to Hernán Freer and Silvia Dreshsel of Revista Inversión…
Liked by Brad Cleveland
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已完成 Brad Cleveland的“客户服务领导力”课程!来看看吧: https://lnkd.in/eVUzJtqH #客户服务管理。
已完成 Brad Cleveland的“客户服务领导力”课程!来看看吧: https://lnkd.in/eVUzJtqH #客户服务管理。
Liked by Brad Cleveland
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Just finished "Customer Experience Leadership" by Brad Cleveland! Check it out: https://lnkd.in/duzKgHSc #customerexperiencemanagement.
Just finished "Customer Experience Leadership" by Brad Cleveland! Check it out: https://lnkd.in/duzKgHSc #customerexperiencemanagement.
Liked by Brad Cleveland
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Just finished the course “The 10 Pillars of Customer Experience” by Brad Cleveland! Check it out: https://lnkd.in/edQjv_Ad #customerexperience.
Just finished the course “The 10 Pillars of Customer Experience” by Brad Cleveland! Check it out: https://lnkd.in/edQjv_Ad #customerexperience.
Liked by Brad Cleveland
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