Ashleigh Jensen

✅ Do your customers churn, but you aren't sure exactly why? ✅ Are you getting a lot of pushback about pricing or contract value? ✅ Does your team truly understand the return on investment your product delivers to your customers' businesses? 💥 Master Customer ROI & Retention with our CSM Value training series! This 5-class course is designed to help you or your team understand what your customers value most about your solution from a business perspective, and help you create a mutual success plan that clearly demonstrates the return on investment they are receiving from your offering. The next rotation of these live, expert-led, 60-minute weekly sessions run on Thursdays at 6am Pacific from October 10th - November 17th. Looking forward to seeing you in class! 👋 #CustomerSuccess #Leadership #OnlineTraining #CareerDevelopment #ROI

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CSM/CX Leaders - What if you could spot churn before it happens? Here are trackable red flags to watch out for… 🚩 Enrollment in your Academy 🚩 Completion of critical onboarding steps 🚩 Product usage 🆘 if these are not ✔️ These are signs to reach out, offer support, and get users to their first “aha” moment with your product. Use these 5 proven strategies to train and retain your hard-won customers. Plus, expand the relationship:  https://hubs.ly/Q02WPXRc0 #customereducation #customersuccess #onboarding #retention

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The reality is that focus on customer retention and expansion has increased. Workloads have increased. Resources and personnel have decreased 🥵🌡️ Don't let the current landscape affect your service quality or your value. Make sure that you have the right framework in place to make your teams efficient, proactive, and alleviate their bandwidth 🚀 Let's meet to discuss our Success Ecosystem® and how together we can develop a highly effective CS machine for your organization. 📲 Book a chat: https://lnkd.in/eQdGXaZN

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SaaS teams aren’t stagnant, and their compensation plans shouldn’t be either. But the two rarely stay aligned as targets, teams, and the market change. Historically, it’s been too hard to adapt and introduce plan changes without major disruption to sales, operations, and payout processes. That is… until now. Today, we are excited to announce major platform enhancements that give Sales, Finance, and RevOps leaders adaptability and usability in a commission tracking platform. Features like a first-of-its-kind Mapping Manager that allows users to build data logic once in a template, save it, and re-use it anytime they need to add a new comp plan and connect to its data source. (A massive time saver.) Our Manager Plans and Dynamic Team Assignments are designed to seamlessly support the shifts that occur when reps transition between teams. These features ensure that your compensation plans stay aligned with your evolving team structure. And a new multi-level approval process ensures that by the time Finance gives its final sign-off on commission earnings, reps and sales leadership have already seen and approved their earnings, streamlining the payout process while giving reps more ownership over their commissions. We are constantly listening to our customers and evolving QuotaPath to address their biggest pain points. Thank you to everyone who contributed to today’s announcement, which positions QuotaPath as the most adaptable commission software on the market. Check it out below. #RevOps #commissions #software #adaptability

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“Anything that gives you an extra ten minutes in the day is a winner. Automate your day-to-day tasks. Tools like Calendly can save you time …” Simple, powerful advice from Jake Minturn, Director of Customer Success at Hum. In Episode 7 of our CSM Chronicles blog series, Jake shares his insights on life as a CSM, building lasting partnerships, understanding client needs, and the art of delivering exceptional customer experiences. Read On! https://lnkd.in/gBGzdu9Q

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Providing consistent quality service comes down to having established handoff processes between your sales and onboarding teams—and it’s not just a matter of convenience, it’s a strategic necessity. Escalent’s Adam Ickowicz, Customer Success Manager, Technology, shares six ways to ensure customer lifetime value, reduce churn, and drive business growth in a new blog that will set your business up for long-term success. Read more here: https://hubs.li/Q02F_Pd30 #CustomerSuccess #CustomerLifetimeValue #CustomerExperience

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Exciting news! 🎉 EngageBay CRM has been recognized by GetApp as one of the top affordable help desk software solutions! 🏆 If you're looking for a budget-friendly yet powerful tool to streamline your customer support, this is your sign. 🚀 Check out the full review to see why we're making waves in the CRM space. #CustomerSupport #HelpDesk #CRM #EngageBay #GetApp

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Scaling a business isn't just about growth—it's about growing smart. In the latest episode of #TheEfficiencyCode, Kathy~ Svetina sits down with Melissa Hurrington, CFO & VP of Operations at Premier Claims, to explore how companies can grow rapidly without spiralling out of control. Melissa has helped Premier Claims grow from a startup to a leading public adjusting firm, navigating cash flow challenges and integrating tech solutions that actually stick. Listen to learn: ✅ How to grow your business without losing your agility ✅ Strategies for managing SaaS costs (and avoiding the shiny object trap) ✅ Practical advice for handling organizational change without burning out your team ✅ Insights into how modern finance leaders are reshaping business strategy ✅ Communication tactics that turn potential roadblocks into momentum Whether you're a CFO, procurement lead, business leader or future entrepreneur, this conversation offers real-world wisdom you can apply immediately. If you're leading a scaling business or looking to make smarter financial decisions, this episode is packed with insights you can use today. Watch the first 5 minutes below, and catch the full episode here: https://vrtc.io/4fVsQwl #BusinessGrowth #Leadership #Strategy #Entrepreneurship

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Alright, folks, let's talk about the world of enterprise sales. You know, the place where Account Executives spend half their lives wrestling with outdated tools and manually drawing org charts like they're stuck in the 90s. Ever tried to find your way through those things? It's like trying to navigate a maze with a blindfold on! But wait, just when our poor AE thinks he's about to free-fall into sales oblivion, who swings in? None other than Vieu-Spidey with his Vieu-Sense🕸️ Yes, Vieu generates stakeholder maps and draws out the buying committee. Remember, folks, don’t be the guy falling off the building in the battle of enterprise sales. Be the one with Vieu, swinging to success. #AE #accountexecutives #enterprisesales #spiderman #vieu

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🔔 Keeping your team aligned on on-call schedules just got easier! Now, you can: 1️⃣ Stay ahead of the week by scheduling a weekly shift summary notification 2️⃣ Post real-time updates to your Slack channel whenever there’s a shift change 👉 Learn more: https://hubs.ly/Q02Y6k080

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FROM THE VAULT: Time management is a crucial skill for a Customer Success professional to master. By utilizing time management strategies proactively, you can ensure you accomplish all your tasks efficiently and minimize your stress levels. In this CSM Mastermind webinar, host Andrew Marks and CS pros–Cole Jacquard, Jen Nasto, and Patrick James–share how they tackle time management and why it’s important for a CS professional to implement those strategies. Watch the video and read the transcript on the SuccessCOACHING blog: https://lnkd.in/gMFK4uPE #customersuccess #customersuccessmanager #successcoaching #timemangement

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What initiatives can you take when you want to get a jump start on renewals? Our community has shared some great ideas with Brandon on his post here: https://lnkd.in/ghWNPG4f and we're struggling to add to the list. We've seen a lot of electronic suggestions (Alexa, LED lights, iPad), suggestions for cleaning services, or minor apartment upgrades (new blinds, accent walls) BUT we'd really love to see if anyone has any completely out-of-the-box suggestions that have proven effective. What’s new in renewal incentives?

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Interesting discussion on Multifamily Insiders on how to get residents to renew (and some funny answers as well!). Here at Renew, we believe the foundation to a strong retention strategy begins with a great tool for understanding the individual resident, streamlining the process for both staff and renewing residents, and enhancing the ability to renew a resident earlier (or know they're not going to). Focus on renewing the resident - not simply the lease. #proptech #retention #Renewtheresident #residentexperience https://lnkd.in/eRpkUsav

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Picking the right SaaS tool is like buying a house—you need a guide to help you find what fits, not just drive around aimlessly. Bob Baumann, VP of IT at RoadRunner: Modern Waste and Recycling shares his "real estate agent" analogy for choosing SaaS applications. Just like buying a house, you need an expert who knows what you're looking for—specific features, integrations, and scalability. Bob trusted Tech-Gofer to navigate the options and find the perfect fit, saving time and stress.

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Want to learn more about how Altify simplifies selling? Watch this video overview and see why we're the only vendor uniquely positioned at the effective intersection of a software provider and training partner. ⬇️ https://lnkd.in/gxhs9h8D #AccountPlanning #Altify #Salesforce #SalesSoftware #Selling

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You Asked, We Listened! 🎉 We're excited to announce the launch of our latest blog: "The Essential UKG Playbook for Success", brought to you by PREDICTIVEHR!   Whether you're optimizing UKG software, fine-tuning talent management processes, or tackling performance reviews and offboarding, this guide is designed to help you simplify, harmonize, and maximize your HR strategy.  Read Blog Below 👇 Dive in to discover actionable insights that will save time, reduce costs, and unlock the full potential of your UKG system.  💡 **Have questions or ideas for future content? We'd love to hear from you! Drop a comment below or connect with us directly.**  #HRLeadership #UKG #HROptimization #PredictiveHR #SuccessPlaybook #HRInsights Josie Scaletta, MBAJim Wagner https://lnkd.in/g3BEgWk6

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📊 Are you trying to figure out what key metrics you need to grow your business? Look no further, discover the metrics driving SaaS success! Watch our on-demand webinar, "Key SaaS Metrics to Grow Your Business," hosted by Wolter Rebergen, VP of RevOps. Learn how to optimize funding decisions, prioritize roadmap features, and focus on success drivers. Don't miss out: https://hubs.ly/Q02sd5980

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Customer success is everyone's job. It's more than just a department. It's about creating a customer-centric culture. Ellie Yates shared some great tips on how to promote your CS team internally. 1. Shadowing Sessions ↳ New hires shadow the CS team during onboarding. 2. Customer Success Days ↳ Invite teams to spend a day with the customer-facing team. 3. Biweekly Celebrations ↳ Celebrate CS achievements across the organization. Loads more tips in here 👇 Thanks Ellie!

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