SuccessHACKER

Ready to shine at any level in your CS career? Get the Solo or Team All Access Training bundle for a comprehensive and flexible training experience that provides everything needed to build world-class Customer Success expertise, at a discounted price. Our industry-leading curriculum focuses on the skills that deliver retention gains, increased revenue, and measurable business impacts that demonstrate the value of Customer Success. The All Access Training bundle gives you access to all 5 levels of the on-demand CCSM training programs, including: 🚀 LAUNCH: Essential practices of Customer Success management 🌱 GROWTH: Advanced practices used by leading Customer Success pros 🧠 STRATEGIC: Take a strategic approach to delivering success 🛠️ EXPANSION: Effectively drive account expansion 🦋 EVOLUTION: Expand your capabilities and refine the skills that enable your success Your 2025 career glow up starts today! The All Access bundle offers built-in savings compared to buying levels separately, but use code 25OFF2025 to save an additional 25% at checkout. Get started today: https://lnkd.in/gkvqnZEU #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

In today’s high-pressure business environment, supporting the mental health and well-being of Customer Success teams is a critical responsibility for CS leaders. By implementing effective strategies to support mental health, CS leaders can ensure that their teams remain engaged, motivated, and resilient, leading to better performance and customer outcomes. Check out this month’s Customer Success Leadership Roundtable, where host Andrew Marks and expert panelists–Maria Ross, Jenelle Friday, and Suzy Goodwin–discussed crucial strategies, such as: 👉 Early warning signs of burnout or mental health challenges in Customer Success teams 👉 How to effectively manage workload distribution to prevent burnout 👉 Resources to help employees manage their mental health and well-being 👉 How to measure the impact of mental health initiatives on team performance and overall job satisfaction And so much more! Check out the webinar replay and transcript on the SuccessCOACHING blog: https://lnkd.in/gkZ26EYX #customersuccess #customersuccessmanager #successcoaching

Looking to solidify your Customer Success skills in 2025 but don’t have a lot of free time? In the CCSM Level 1 Customer Success Certification Bootcamp, you’ll gain a solid, working understanding of the practical aspects of Customer Success Management in just 3 days! In this program, we cover 12 key courses, the full CCSM Level 1 Certification curriculum, and take you on a step-by-step journey through the essential elements of Customer Success. Learn proven strategies and best practices, such as: ⭐️ Designing for Onboarding Success ⭐️ Delivering Impactful Business Reviews ⭐️ Applying a Consultative Approach ⭐️ Understanding Customer Success Metrics Not only will you gain the skills, but you’ll also have the opportunity to earn an industry-recognized certification that proves you know your CS stuff. The bootcamp starts February 24, but this is one of our most popular programs so don’t wait to save your spot! https://lnkd.in/gsgkHa28 #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

Customer Success Managers can use AI to help them accomplish their core missions, such as improving retention, reducing churn, and creating exciting opportunities for growth. Beyond basic tasks, AI is also opening up new possibilities for Customer Success and is empowering CSMs to enhance customer experiences, further personalize interactions, and use advanced approaches to proactively address issues at scale. Find out everything you need to know about using AI in your daily work life on the SuccessCOACHING blog: https://lnkd.in/g6dEra4d #customersuccess #customersuccessmanager #successcoaching #professoinaldevelopment

What are your New Year's resolutions for 2025? Ours is to provide learning opportunities so you can grow into the CS professional you aim to be. Look at what we have upcoming in 2025, and sign up now to get the new year off to a great start! Looking for structured lessons and expert-led courses to expand your CS skills? Check out our Customer Success Training programs! Our comprehensive curriculum helps to build key skills CSMs need to increase renewals, unlock growth, and prove measurable business impact. Sign up today: https://lnkd.in/gzfBBaqX Maybe you’re looking for a space to get inspired, learn, and connect with other CS professionals. Our monthly, free online learning events are the perfect place to learn new best practices and connect with other industry leaders. Register here: https://lnkd.in/gtJ-mXdj #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

Brand reputation management is critical for even the highest-performing businesses. Even just one poor or neutral customer experience can turn into a review that influences other potential clients. While different business units play a role in brand reputation management, customer-facing teams are uniquely positioned to understand the customer sentiment that’s actually shaping this reputation. Learn more about how you can use brand management strategies to effectively manage your organization's reputation on the SuccessCOACHING blog: https://lnkd.in/gy6ieDYW #customersuccess #customersuccessmanager #successcoaching #professoinaldevelopment

For Customer Success Managers, effectively collaborating with the Product team is vital to company growth. By working closely with the Product team, CSMs can help prioritize features, resolve issues, and refine the product roadmap based on real-world customer insights. Tune in this Wednesday, as host Andrew Marks and industry pros–Ariel Benzakein, Jasmine Reynolds, and Dr. Mike Lee–as they discuss important collaborative best practices, such as: 👉 Effective ways for CSMs to communicate and frame customer feedback to the Product team 👉 Challenges that arise when working with Product teams, and how can CSMs overcome them 👉 The role data plays in building a solid case for changes based on customer feedback 👉 How to manage customer expectations around feedback implementation And so much more! Join us on December 11 at 11am PT/ 2pm ET and learn how our expert panel fosters strong relationships with the Product team, ensuring that customer feedback is translated into meaningful improvements. Register now: https://lnkd.in/guZ4ctqc #customersuccess #customersuccessmanager #successcoaching #professoinaldevelopment

Transform your Customer Success career with our Spring 2025 Customer Success Executive Education Certificate Program. Register now to lock in significant savings with early registration pricing AND use your remaining 2024 training budget – double win! Join one of our 12-week online coaching programs and learn how to deliver great outcomes for your customers and your company! These intensive, expert-led Customer Success training programs were created to build your knowledge, skills, and confidence through targeted lessons, live group coaching calls, templates, and more. Learn crucial Customer Success skills and best practices at a level of your choosing: 📚 CCSM Level 1: Master the foundations of Customer Success management 💡 CCSM Level 2: Elevate your practice with advanced techniques Register now to maximize your 2024 budget allocation and secure early-bird pricing! Use code EARLYCCSM-500 to save $500: https://lnkd.in/gH3-wzEN #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment

Brand reputation is a critical factor that customers use to determine if they should even be customers in the first place. And there are many factors that contribute to a brand's reputation, from your product itself to the quality of the service. One thing that plays a vital role is customer feedback. Learn more about how customer feedback shapes your brand reputation on the SuccessCOACHING blog: https://lnkd.in/gXevz6AU #customersuccess #customersuccessmanager #successcoaching #professionaldevelopment #customerfeedback