SuccessHACKER’s Post

Certified in Customer Success Management

🎓 Excited to Share that I've just Earned My Customer Success Management accreditation! 🚀💼 It's been an incredible journey diving deep into strategies for driving client success and building lasting relationships. I'm now armed with the latest tools, techniques, and insights to elevate our customer experience to new heights. Let's continue to innovate, empower, and exceed expectations together! 💪🔥 #CustomerSuccess #TrainingComplete #ReadytoExcel

There’s no role with more growth potential than a Customer Success Manager. But it’s also the most demanding one. Because there's no other one where you need such diverse skills and knowledge and work with the same intensity. ✅ Identifying Customer Needs ✅ Success Planning ✅ Transferring Knowledge ✅ Risk Management ✅ Demonstrating Value ✅ Discovering Growth Potential ✅ Analyzing Churn just to name a few. While many SaaS companies don’t hesitate to invest 6 figures into sales training every year, they are reluctant to spend even 4 figures on upgrading their CSMs. And then they are surprised when CSM teams are “underperforming”, a “cost-center” or “glorified support”. This is ridiculous and needs to stop. Here’s how I can help: After pouring in more than 200 hours of work my new course ➡️ The Customer Success Management Operating System ⬅️ went live last week. A unique framework to help CSMs master 💎 Decoding Customer Value 💎 Operationalizing Customer Value 💎 Delivering Customer Value 💎 Measuring Customer Value 💎 Demonstrating Customer Value 💎 Monetizing Customer Value to create a massive impact for their customers and their company. The course features 🔥 40 Video Lessons 🔥 13 Notion Workbooks 🔥 incl. bonus content like Sustainably Eliminating Churn Learn more and see the full Curriculum here → https://lnkd.in/gGRSjD_v

I’m thrilled to share that I’ve earned the Certified Customer Success Manager (CCSM) Level 1 badge from SuccessCOACHING! This certification further enhances my ability to deliver exceptional customer success strategies and build lasting relationships.Looking forward to applying these skills to drive growth and exceed customer expectations! 🚀#CustomerSuccess #CCSM #ContinuousLearning #CustomerExperience #ProfessionalDevelopment

Just completed the Level 1 Certified Customer Success Manager course through SuccessCOACHING. It was a great way to learn the foundation and best practices of customer success. If you or know someone in customer success, let’s connect! #customersuccess #csm

🎉 Excited to share that I've just earned my Level 2 Certified Customer Success Manager (CCSM) certification from SuccessCOACHING! 🎓 This certification has equipped me with advanced strategies and key practices to drive better outcomes for customers. From managing internal relationships to effectively handling a growing portfolio of accounts, this learning journey has been incredibly enriching. 🌟 A special thanks to everyone who has supported me along the way! Onward and upward in the journey of customer success. 🚀 #CustomerSuccess #CCSM #ProfessionalDevelopment #ContinuousLearning #CustomerExperience #SuccessCOACHING

Amidst navigating changes both at work and home (father of a newborn), I am thrilled to share a milestone in my career journey as a Customer Success Manager. I have achieved the highest level of Customer Success Management certification from SuccessCoaching. This accomplishment underscores my unwavering dedication to professional growth and excellence in the Customer Success domain. Customer Success curates the best of my past experience in Project Management, Consulting, Data Analytics, Marketing/Sales Ops, and Renewal Sales. Check out my success journey so far: Certified Customer Success Manager (CCSM) Level 5 from SuccessCOACHING! #CustomerSuccess #ProfessionalDevelopment #ContinuousLearning

I'm thrilled to share that I've completed my certification in Customer Success Management Fundamentals from CustomerSuccessU.org Through this course, I've gained a comprehensive understanding of the core principles and strategies essential for effective customer success management. #customersuccess #csmcertification

🚀 Transform Your Career with CSM Essentials Certification! Are you an aspiring Customer Success Manager? Our CSM Essentials Certification Course is your key to success! For a limited time, enjoy special pricing: 🔹 Basic: $92 (was $197) 🔹 Comprehensive: $138 (was $412) What’s in it for you? ✨ Affordable yet comprehensive training ✨ Certification to boost your CV ✨ Expert-led courses with structured learning ✨ Development of both technical and soft skills Elevate your career with knowledge from industry veterans and a recognized certification. Don’t miss out! https://lnkd.in/gEMKp-ee #CustomerSuccess #CCSMP #ProfessionalDevelopment

🚀 I recently completed the "𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗙𝘂𝗻𝗱𝗮𝗺𝗲𝗻𝘁𝗮𝗹𝘀" course on LinkedIn Learning, and it has been a game-changer for my professional growth. This course, taught by Rick Adams dives deep into the essentials of Customer Success Management (CSM) and its significance in today's business landscape. Key Benefits and Learnings: 💡Understanding CSM: The course provides a comprehensive overview of what Customer Success Management is and why it's crucial for businesses. It highlights how CSM can drive increased sales revenues and profitability by ensuring customer satisfaction and loyalty. 📜14 Tenets of Customer Success: One of the standout features of the course is the detailed exploration of the 14 guiding principles of customer success. These tenets cover everything from building trust with customers to effectively managing customer relationships and identifying new opportunities for growth. 🔧Practical Applications: The course emphasizes the real-world application of CSM principles. It discusses how CSM fits into various business models and the importance of collaboration between Customer Success Managers and Account Managers to identify and meet customer needs. 🌟 Enhanced Skills: By reflecting on the 14 tenets, I was able to assess my own skills and identify areas for improvement. This self-reflection is crucial for anyone looking to excel in the field of Customer Success Management. Whether you're new to CSM or looking to refine your skills, this course offers valuable insights and practical knowledge that can help you succeed in your role. I highly recommend it to anyone in the IT Services and IT Consulting industry looking to enhance their customer success strategies. #CustomerSuccess #LinkedInLearning #ProfessionalGrowth #CSM