Pulse by Intuji

How well do you really understand your B2B customer's journey? In Pulse by Intuji's episode #24, we explore this question with Alex Mead, a customer service expert with over 25 years' experience across 30 countries. Key insight: "You should have a very good idea why a B2B client is likely to be reaching out to you. If it's a B2B company having a crane delivered... we can see the crane is not there. It should have been there 2 hours ago." - Alex Mead From SaaS platforms to heavy equipment delivery, B2B customers need personalised portals that handle multiple interactions - sometimes up to 50,000 of them. Understanding context is crucial for anticipating and solving problems before they escalate. Discover why B2B service excellence requires both visibility and proactive support. Watch the full episode here https://buff.ly/3BoMQsb 🎧 Or catch the full episode on your favourite platform: ➕ YouTube - https://buff.ly/4cB1E4N ➕ Spotify - https://buff.ly/3J3MQxV ➕ Apple Podcasts - https://buff.ly/4cCnRiZ ➕ Deezer - https://buff.ly/3J3MQOr Also, give us a follow to stay updated with more exciting content from Pulse by Intuji: 👉 LinkedIn - https://buff.ly/3R0fVik 👉 YouTube - https://buff.ly/4cB1E4N 👉 TikTok - https://buff.ly/4aIF3S9 👉 Facebook - https://buff.ly/4dyMzQe 👉 Instagram - https://buff.ly/4bWe85F 👉 X/Twitter - https://buff.ly/3J3MQ0T 👉 Website - https://buff.ly/4aIF3l7 #B2BService #CustomerExperience #ServiceInnovation #DigitalTransformation #BusinessStrategy

How do customer-focused products actually impact business outcomes? In Pulse by Intuji's episode #25, we explore this question with Benoit Garnaud, Chief Product Officer at Prezzi. Key insight: "If what you're doing is solving customer pain points and problems and you're focusing on the customer, then at the end of the day you're going to acquire more customers, you're going to retain the ones you've got, you're going to have more engaged customers." - Benoit Garnaud When businesses truly prioritise customer needs, it naturally translates into improved metrics across sales, acquisition, growth, revenue and profitability. This approach has led Prezzi to invest in both UX design and research capabilities, ensuring they deeply understand problems before jumping into solutions. This philosophy shows how customer-centricity and business success are inherently linked, not competing priorities. Watch the full episode here https://buff.ly/3BmIMZD 🎧 Or catch the full episode on your favourite platform: ➕ YouTube - https://buff.ly/4cB1E4N ➕ Spotify - https://buff.ly/3J3MQxV ➕ Apple Podcasts - https://buff.ly/4cCnRiZ ➕ Deezer - https://buff.ly/3J3MQOr Also, give us a follow to stay updated with more exciting content from Pulse by Intuji: 👉 LinkedIn - https://buff.ly/3R0fVik 👉 YouTube - https://buff.ly/4cB1E4N 👉 TikTok - https://buff.ly/4aIF3S9 👉 Facebook - https://buff.ly/4dyMzQe 👉 Instagram - https://buff.ly/4bWe85F 👉 X/Twitter - https://buff.ly/3J3MQ0T 👉 Website - https://buff.ly/4aIF3l7 #ProductStrategy #CustomerExperience #BusinessGrowth #ProductManagement #DigitalTransformation

What if we've been thinking about software all wrong? In Pulse by Intuji's episode #19, we explore this question with Bob Baxley, who shares a perspective that changed Silicon Valley forever. Key insight: "Software is a new form of media on par with movies, music and books" - Bob Baxley When we stop seeing software as just a tool for measuring clicks and metrics, we unlock its true potential as a modern miracle of life. This fundamental shift in perspective changes everything about how we approach digital creation. This conversation challenges us to think differently about the true nature of software. Link to the full episode here 👉 https://buff.ly/4f4iJVy 🎧 Or catch the full episode on your favourite platform: ➕ YouTube - https://buff.ly/4cB1E4N ➕ Spotify - https://buff.ly/3J3MQxV ➕ Apple Podcasts - https://buff.ly/4cCnRiZ ➕ Deezer - https://buff.ly/3J3MQOr Also, give us a follow to stay updated with more exciting content from Pulse by Intuji: 👉 LinkedIn - https://buff.ly/3R0fVik 👉 YouTube - https://buff.ly/4cB1E4N 👉 TikTok - https://buff.ly/4aIF3S9 👉 Facebook - https://buff.ly/4dyMzQe 👉 Instagram - https://buff.ly/4bWe85F 👉 X/Twitter - https://buff.ly/3J3MQ0T 👉 Website - https://buff.ly/4aIF3l7 #SoftwareDesign #DigitalCulture #TechPhilosophy #ProductDesign #Innovation

Are you waiting for product managers to define your UX strategy? In Pulse by Intuji's episode #21, we challenge this common practice with Jared Spool, exploring how proactive UX shapes better outcomes. Key insight: "A big focus on UX and doing it properly is we've got to be proactive... understand truly the problems that we're trying to solve" - Julian Wallis When UX teams wait for feature requests, they've already lost the strategic battle. True user experience leadership starts long before the backlog is created. The difference between good and great UX often lies in timing. Link to the full episode here 👉 https://buff.ly/4epJ3bD 🎧 Or catch the full episode on your favourite platform: ➕ YouTube - https://buff.ly/4cB1E4N ➕ Spotify - https://buff.ly/3J3MQxV ➕ Apple Podcasts - https://buff.ly/4cCnRiZ ➕ Deezer - https://buff.ly/3J3MQOr Also, give us a follow to stay updated with more exciting content from Pulse by Intuji: 👉 LinkedIn - Pulse by Intuji 👉 YouTube - https://buff.ly/4cB1E4N 👉 TikTok - https://buff.ly/4aIF3S9 👉 Facebook - https://buff.ly/4dyMzQe 👉 Instagram - https://buff.ly/4bWe85F 👉 X/Twitter - https://buff.ly/3J3MQ0T 👉 Website - https://buff.ly/4aIF3l7 #UXStrategy #ProductManagement #DigitalLeadership #BusinessInnovation #UXDesign #ProductStrategy #CustomerCentric

How does context change your customer service response? In Pulse by Intuji's episode #24, we explore this question with Alex Mead, a customer service expert with over 25 years' experience across 30 countries. Key insight: "Then contextual is how important is this customer to us? Is it a first-class frequent flyer heading to a very important meeting, or an economy flyer who we can put on a flight 4 hours later?" - Alex Mead Learn why understanding context is crucial for delivering appropriate service levels and why most companies miss this opportunity. Discover how contextual service delivery can transform customer satisfaction. Watch the full episode here https://buff.ly/3BoMQsb 🎧 Or catch the full episode on your favourite platform: ➕ YouTube - https://buff.ly/4cB1E4N ➕ Spotify - https://buff.ly/3J3MQxV ➕ Apple Podcasts - https://buff.ly/4cCnRiZ ➕ Deezer - https://buff.ly/3J3MQOr Also, give us a follow to stay updated with more exciting content from Pulse by Intuji: 👉 LinkedIn - https://buff.ly/3R0fVik 👉 YouTube - https://buff.ly/4cB1E4N 👉 TikTok - https://buff.ly/4aIF3S9 👉 Facebook - https://buff.ly/4dyMzQe 👉 Instagram - https://buff.ly/4bWe85F 👉 X/Twitter - https://buff.ly/3J3MQ0T 👉 Website - https://buff.ly/4aIF3l7 #CustomerService #ServiceStrategy #BusinessGrowth #CustomerExperience #ServiceDelivery

🎉 Season’s Greetings from Intuji! 🎉 As we wrap up another amazing year, we want to take a moment to thank YOU—our clients, partners, and incredible team—for making 2024 unforgettable. Your trust and collaboration have helped us create innovative solutions, overcome challenges, and celebrate milestones together. Here’s to a festive season filled with joy and a new year full of exciting opportunities. All the best to you and your loved ones, stay safe and we look forward to continuing serving you in 2025 and beyond! From us all here @Team Intuji Watch our video recap here 👉 https://lnkd.in/gTAufbeD

How does company culture impact product success? In Pulse by Intuji's episode #25, we explore this question with Benoit Garnaud, Chief Product Officer at Prezzi. Key insight: "One of our values is 'give a damn' and it's very true of everyone working at Prezzi that we do everything we can to help our customers and create an experience." - Benoit Garnaud Strong product teams are built on diversity of thought and a shared commitment to customer success. Creating an environment where everyone can contribute their unique perspective is crucial. This foundation enables truly customer-centric product development. Watch the full episode here https://buff.ly/3BmIMZD 🎧 Or catch the full episode on your favourite platform: ➕ YouTube - https://buff.ly/4cB1E4N ➕ Spotify - https://buff.ly/3J3MQxV ➕ Apple Podcasts - https://buff.ly/4cCnRiZ ➕ Deezer - https://buff.ly/3J3MQOr Also, give us a follow to stay updated with more exciting content from Pulse by Intuji: 👉 LinkedIn - https://buff.ly/3R0fVik 👉 YouTube - https://buff.ly/4cB1E4N 👉 TikTok - https://buff.ly/4aIF3S9 👉 Facebook - https://buff.ly/4dyMzQe 👉 Instagram - https://buff.ly/4bWe85F 👉 X/Twitter - https://buff.ly/3J3MQ0T 👉 Website - https://buff.ly/4aIF3l7 #CompanyCulture #ProductCulture #TeamDiversity #CustomerCentric #Leadership

How did the App Store fundamentally change human behaviour forever? In Pulse by Intuji's episode #19, we explore this question with Bob Baxley, former Apple design leader who witnessed this transformation firsthand. Key insight: "Once you get smartphones in people's hands, suddenly they're having hundreds to thousands of interactions a day... it's not a phone, it's a computer in your pocket" - Bob Baxley This shift marked a bright dividing line in software history, transforming how humans interact with technology. Just as sound changed cinema, the App Store changed computing forever. This discussion reveals the massive impact of this pivotal moment in tech history. Link to the full episode here 👉 https://buff.ly/4f4iJVy 🎧 Or catch the full episode on your favourite platform: ➕ YouTube - https://buff.ly/4cB1E4N ➕ Spotify - https://buff.ly/3J3MQxV ➕ Apple Podcasts - https://buff.ly/4cCnRiZ ➕ Deezer - https://buff.ly/3J3MQOr Also, give us a follow to stay updated with more exciting content from Pulse by Intuji: 👉 LinkedIn - https://buff.ly/3R0fVik 👉 YouTube - https://buff.ly/4cB1E4N 👉 TikTok - https://buff.ly/4aIF3S9 👉 Facebook - https://buff.ly/4dyMzQe 👉 Instagram - https://buff.ly/4bWe85F 👉 X/Twitter - https://buff.ly/3J3MQ0T 👉 Website - https://buff.ly/4aIF3l7 #DigitalTransformation #AppStore #TechHistory #UserExperience #MobileComputing

🧨 Episode #25 of Pulse by Intuji has just dropped! 💥 Join us as we speak with Benoit Garnaud, Chief Product Officer at Prezzi and product leadership veteran with over 20 years of experience in finance and technology. Benoit helps digital businesses scale through strategic product management, transforming organisations from startup to scale-up by aligning product, people, and business outcomes. In this latest episode of Pulse by Intuji, Benoit shares his wealth of knowledge with Julian, CEO @ Intuji, on transitioning from corporate to startup environments, building product teams from scratch, and creating meaningful digital experiences that truly connect people. 🎙 "Product is the engine room of any business. Everything tends to lead to product." - Benoit Garnaud Key Takeaways from this Episode: ✔️ How to build and scale product teams from early-stage startup to 300+ people ✔️ Navigating the transition from corporate giants to fast-moving startups ✔️ Creating customer experiences that go beyond transactional relationships ✔️ Strategies for maintaining agility while implementing structure ✔️ The importance of aligning product roadmaps with business strategy This episode is essential listening for product leaders, startup founders, business executives, and anyone interested in building digital products that make a real difference! Link to the full episode here https://buff.ly/3BmIMZD 🎧 Or catch the full episode on your favourite platform: ➕ YouTube - https://buff.ly/4cB1E4N ➕ Spotify - https://buff.ly/3J3MQxV ➕ Apple Podcasts - https://buff.ly/4cCnRiZ ➕ Deezer - https://buff.ly/3J3MQOr Also, give us a follow to stay updated with more exciting content from Pulse by Intuji: 👉 LinkedIn - https://buff.ly/3R0fVik 👉 YouTube - https://buff.ly/4cB1E4N 👉 TikTok - https://buff.ly/4aIF3S9 👉 Facebook - https://buff.ly/4dyMzQe 👉 Instagram - https://buff.ly/4bWe85F 👉 X/Twitter - https://buff.ly/3J3MQ0T 👉 Website - https://buff.ly/4aIF3l7 #ProductLeadership #StartupGrowth #DigitalTransformation #ProductStrategy #BusinessGrowth #ProductManagement #TechLeadership

Is your UX approach tactical or truly strategic? In Pulse by Intuji's episode #21, we explore this defining question with Jared Spool, uncovering what makes UX truly strategic. Key insight: "The other flavour of UX that is becoming more prevalent is strategic UX... focusing on making sure that the experience a user, customer, or employee has is a great experience" - Jared Spool Moving beyond tactical fixes to strategic experience design isn't just an evolution—it's a revolution in how organisations create value. Strategic UX shapes business outcomes, not just interfaces. The future belongs to organisations that think strategically about experience. Link to the full episode here 👉 https://buff.ly/4epJ3bD 🎧 Or catch the full episode on your favourite platform: ➕ YouTube - https://buff.ly/4cB1E4N ➕ Spotify - https://buff.ly/3J3MQxV ➕ Apple Podcasts - https://buff.ly/4cCnRiZ ➕ Deezer - https://buff.ly/3J3MQOr Also, give us a follow to stay updated with more exciting content from Pulse by Intuji: 👉 LinkedIn - https://buff.ly/3R0fVik 👉 YouTube - https://buff.ly/4cB1E4N 👉 TikTok - https://buff.ly/4aIF3S9 👉 Facebook - https://buff.ly/4dyMzQe 👉 Instagram - https://buff.ly/4bWe85F 👉 X/Twitter - https://buff.ly/3J3MQ0T 👉 Website - https://buff.ly/4aIF3l7 #StrategicUX #BusinessStrategy #UXLeadership #DigitalTransformation #CustomerExperience #Innovation #BusinessValue