Knock

Learn how Gorgias, the leading conversational AI platform for ecommerce improved customer service response times by 27% with Knock. Here are the key takeaways: 📈 Scaled engagement. Gorgias grew their notification infrastructure to handle 15 million monthly notifications while improving customer support response times. ⚙️ Faster delivery. By choosing Knock over building in-house, Gorgias delivered a complete notification system 33% faster than their best estimate timeline. 📲 Multi-channel expansion. Gorgias expanded from basic email notifications to orchestrating a multi-channel system of in-app and mobile push notifications. ⏱️ Improved efficiency. Support teams using the new notification center achieved 27% faster first response times and a 32% improvement in time to resolution for support tickets. 🔍 Increased observability. Gorgias gained complete visibility into notification delivery and engagement, moving from zero measurement capability to full observability. Read the full customer story here: https://lnkd.in/eKZBewpA

🚢 Changelog: reference dynamic object, user, and tenant data in notification templates. Your templates can now reference the object data you store in Knock, without needing to pass that context in through your workflow trigger. Create dynamic templates that reference a different user's profile, a tenant's settings, or an object's properties. Read the full changelog: https://lnkd.in/e2xGub9g

New research: The State of Notification Infrastructure 2025 📊 We analyzed data from the last year and surveyed our customers to understand how leading companies are thinking about, building and implementing notifications. Some key findings: - 67% of companies lack visibility into opt-out rates - More than half of companies couldn’t ship a new notification in less than a week before using notification infrastructure and 25% took a month or more. - In-app notifications have 3x engagement vs email Read the full report in the comments.

Learn how music marketplace @discogs migrated their product notifications to Knock, and gained end-to-end observability into their system. “The level of visibility Knock provides into our notification system was a game-changer. We can now easily access the entire history of a notification, from the initial template to the final delivered message." - Troy Blakely, Discogs Read the full case study: https://lnkd.in/eSCbSqb8

We’re proud to announce Encore has chosen Knock as their notifications provider! Encore is known for producing memorable event experiences, and this attention to customer experience extends to their event platform. We’re excited to play a role in the Encore experience for event attendees and staff everywhere.

🚢 Launching today: email recipient overrides. By default Knock sends your emails to the email address stored on a recipient. Now you can optionally specify a static or dynamic email value for the "to" field in an email. An example use-case: “change email confirmations” where the email needs to be sent to a value that is not yet stored on a recipient's profile. See the comments for a link to the changelog.

Learn how EdApp 2x’d course completion rates using Knock’s notification infrastructure. 📊 EdApp knew that notifications could help them increase course engagement 🗓️ But estimated it would take 6 months to rebuild their legacy notification system Instead they moved the metrics that matter without taking focus away from their core product by implementing Knock. 👇  Watch this ~1 min video to learn more.

🚢 Launching today: immediately flush the first item in a batch. This is useful for immediately notifying users while batching additional notifications within a time window, helping to reduce the total number of notifications they receive For example, with the new batching option you can send an immediate notification on the first “like” on a post to show the user initial engagement. Any “like” after that would be batched. This new batching capability is unique to Knock and enables developers to build intelligent and delightful user experiences. See the link in the comments for the full changelog.

🚢 Shipping today: bot framework support for Microsoft Teams Now you can use Knock to power your Microsoft Bot notifications. This update enables customer-facing integrations that can send messages to channels and directly to users, making it possible to build richer notification experiences on top of Teams. See the comments for the link to the changelog.

Learn how Bounce scaled their global luggage storage marketplace using Knock's notification infrastructure. With Knock, Bounce was able to achieve... 🚀 Marketplace scale: grew to 13,000+ locations in 100+ countries with just 20 engineers 🔄 Two-sided communication: rapidly added new notification channels to connect travelers and storage partners across in-app, email, push, and SMS channels 🌍 Global yet local: supported localized communications across their global user base while maintaining engineering efficiency 📈 Revenue growth: achieved 20x revenue growth and raised a $19M Series B "By choosing Knock, you're choosing more than a tech provider - you're choosing a partner for your business." Read the full case study: https://lnkd.in/gP788DbK