Helpshift

Calling all #GamingIndustry and #TrustAndSafety professionals! Join us on Tuesday, Nov 12, 2024 for an important webinar: "Do More with Less – Overcoming Scalability Challenges in Online Safety". With increasing staff cuts and shrinking budgets, Trust & Safety teams are tasked with doing more with less. Under such conditions, how do you protect and grow your gaming community? Sharon Fisher and Kaila Jarvis from Keywords Studios will offer real-world insights and strategies to help you: ⚬ Select the right technology for your unique use case that can easily scale as you grow ⚬ Build a high-performing moderation team that’s efficient, adaptable, and ready to handle surges in user activity ⚬ Develop proactive moderation workflows to detect harmful content and Real-Life Threats, ensuring compliance with global regulations ⚬ Use data insights and analytics to streamline moderation processes and ensure seamless community growth Time: 9am PDT | 12pm EST | 5pm BST Register here: https://hubs.li/Q02TNrSD0 Don’t miss the opportunity to elevate your Trust & Safety strategies! #Webinar #OnlineSafety #Moderation #CommunityGrowth #Scalability Leah MacDermid

New release alert: We are excited to announce the year-end 2024 Digital Support Benchmark Report by Helpshift! The world of customer support is undergoing a profound transformation. How are industry leaders leveraging AI and automation to enhance customer satisfaction and operational efficiency? Discover the latest trends, benchmarks, and transformative strategies in this essential report. 📊 Insights include: • AI's impact on CSAT and resolution times • Key trends in automation across industries • Actionable steps to stay ahead in 2025 Explore the cutting-edge trends shaping the future of customer experience, this report is your guide to staying ahead. 👉 Download it here: https://lnkd.in/dy6Eg5Pa #CustomerExperience #AI #DigitalTransformation #PlayerExperience #gaming, #fintech, #entertainment #lifestyle Viral Patel Samantha Pang Marek Niszkiewicz Peter Gerson CCXP ➡

What's the difference between "Customer Service" and "Customer Experience" Think they're the same? Think again! In our latest blog, "Customer Service vs. Customer Experience: A Critical Part of the Whole" we explain how customer service is just one piece of the puzzle and how a holistic customer experience strategy can transform your business. In this quick read, you'll learn more about: ✅ Key differences between service and experience ✅ Why proactive CX is a game-changer ✅ Tips to elevate your customer interactions Ready to see more happy and loyal players instead of just solving problems? Read the blog and take your customer engagement to the next level! 👉 https://lnkd.in/dbT2cyUY #CustomerExperience #CXStrategy #CustomerEngagement #PlayerSupport

#GamingIndustry   In today’s gaming landscape, protecting players and expanding user bases on limited resources is tough. Get expert strategies from Keywords Studios’ Trust & Safety leaders Sharon Fisher and Kaila Jarvis on November 12th at 9am PDT | 12pm EST | 5pm BST. Here’s what you’ll learn: • Select the right technology for your unique use case that can easily scale as you grow  • Build a high-performing moderation team that’s efficient, adaptable, and ready to handle surges in user activity  • Develop proactive moderation workflows to detect harmful content and Real-Life Threats, ensuring compliance with global regulations  • Use data insights and analytics to streamline moderation processes and ensure seamless community growth  👉 Register now: https://hubs.li/Q02TNrSD0 

Calling all #GamingIndustry and #TrustAndSafety professionals!     Join us on Tuesday, Nov 12, 2024 for an important webinar: "Do More with Less – Overcoming Scalability Challenges in Online Safety."    With increasing staff cuts and shrinking budgets, Trust & Safety teams are tasked with doing more with less. Under such conditions, how do you protect and grow your gaming community? Sharon Fisher and Kaila Jarvis from Keywords Studios will offer real-world insights and strategies to help you:    ⚬ Select the right technology for your unique use case that can easily scale as you grow  ⚬ Build a high-performing moderation team that’s efficient, adaptable, and ready to handle surges in user activity  ⚬ Develop proactive moderation workflows to detect harmful content and Real-Life Threats, ensuring compliance with global regulations  ⚬ Use data insights and analytics to streamline moderation processes and ensure seamless community growth 

#gamingindustry If you are planning to attend Pocket Gamer Connects Helsinki next week, you won't want to miss Peter Gerson CCXP ➡ PG Helsinki's presentation on Tuesday October 1st - 11:30am EET! Peter Gerson, Head of Global Player Engagement Solutions at Keywords Studios, will discuss "The Hidden Profit Center in Your Midst: Moving from Customer Support to Customer Engagement." Learn how to unlock the potential of customer support as a profit center and drive loyalty and revenue through proactive engagement strategies. Find out our full speaking schedule at Pocket Gamer Connects Helsinki or book a meeting directly with our team HERE: https://lnkd.in/drhBiV85

Game developers, unlock upgraded support with Helpshift's QR Code for #ConsoleSupport! Simply scan the QR code with a mobile device for instant access to contextual support. Quickly resolve issues through: - FAQs - Automated workflows - Real-time agent messaging Keep important context intact and let your players get back to the game faster. Discover how #QRCodes can revolutionize your console support experience with Helpshift: https://hubs.li/Q02M9cSJ0 #QR #consolegaming #gaming

Explore limitless opportunities by joining our globally expanding team at Helpshift! Take the leap and apply now to embark on an exciting journey with our growing family 🚀

Discover how Sybo transformed its player support, slashing response times from 12 hours to just 1 hour and 40 minutes while achieving a shining 4.3 CSAT! Dive into our latest case study to see their journey from email headaches to in-game mastery here: https://hubs.li/Q02M999k0 #sybo #subwaysurfers #gaming #casestudy

In a recent episode of Player Engage Podcast, Greg had an insightful conversation with Sharon Fisher, Head of Trust and Safety at Keywords Studios. Sharon shared her expertise and passion for creating safe gaming environments, offering invaluable tips for developers and gaming studios: 👉 Emphasize Player Well-Being: Prioritize the well-being of gamers to foster a positive and safe community. 👉 Implement Preventive Measures: Use technology for proactive moderation to detect and mitigate potential threats early. 👉 Incentivize Positive Behavior: Encourage positive engagement by rewarding good behavior within the gaming community. 👉 Address Community Needs: Engage with players regularly to understand their needs and build trust. 👉 Collaborate Early and Often: Ensure early collaboration between developers and community managers for seamless safety integration. 👉 Leverage Free Tools: Utilize available free tools for effective preventive moderation, especially for smaller teams. For more detailed insights and to hear the full discussion, be sure to listen to the podcast episode here: https://hubs.li/Q02M9fcB0 Don’t forget to subscribe to the Player Engage Podcast for more expert insights and industry discussions! 💪🎮 We’d love to hear your thoughts on trust and safety in gaming. How are you implementing these practices in your own games? Share your experiences and join the conversation in the comments below. 👀🎧 #playerengage #podcast #gaming #keywordsstudios #trustandsafety