Over half of businesses surveyed said they’ve invested in #CX-focused #AI technology, according to a new CCW Digital study. How many businesses are seeing returns on those investments? Get the takeaways in this new blog post. 👇
CSG
Software Development
Englewood, Colorado 174,237 followers
CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.
About us
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.
- Website
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https://www.csgi.com
External link for CSG
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Englewood, Colorado
- Type
- Public Company
- Founded
- 1994
- Specialties
- Business Support Solutions, Revenue Management, Customer Experience, Digital Transformation, Managed Services, IoT, 5G, Telecom, and OTT
Locations
Employees at CSG
Updates
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Did you make it on your customers’ “nice list” this year? That depends on whether you made it quick and easy to interact with your brand. Learn how to deliver intentional experiences for 12 journeys during the holidays and beyond. 👇 #CX #CustomerExperience #CJO #JourneyOrchestration
The Twelve Days of Customer Journey Orchestration
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Today #CSPs must keep reinventing themselves to drive growth in saturated markets. Our latest report dives into 4 trends shaping the #telecommunications industry, and actionable steps businesses can take to demonstrate #ROI quickly for a competitive edge. Discover the data behind these trends: ✅ #AI-Powered Customer Experience ✅ Expanded Bundles ✅ New Market Frontiers ✅ Cybersecurity at the Forefront Get the report! 👉 http://spr.ly/6048QcPRj #CX #CustomerExperience
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Today's drivers expect convenient, multi-channel options for payment. CSG helps you transform the statement-to-payment process with a unified solution to reduce call center volume, improve collections, and drive digital adoption. 🛣️ Download our datasheet to find out. 👉 http://spr.ly/6044QcOsE.
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With #CX index scores continuing to drop, how do CX teams convince business leaders to keep investing in their initiatives? By showing the #ROI. Read this blog to learn five best practices for demonstrating CX value. 👇
Why CX Scores Are Declining—and How to Reverse the Trend
https://www.csgi.com
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CSG reposted this
🚀 From Insights to Action: Prioritizing CX Solutions for Quick Wins and Long-Term Success Customer experience (CX) improvements can be game-changers—but how do you prioritize what to tackle first? In my latest article, I explore how to: ✅ Use design thinking to ideate innovative solutions. ✅ Balance quick wins that show immediate results with longer-term initiatives that drive lasting impact. ✅ Measure success using ROI and customer-centric metrics like CSAT and NPS. Whether it’s simplifying a checkout process or overhauling a customer-facing platform, aligning improvements with business goals ensures you deliver value to both your customers and your organization. 💡 Takeaway: Actionable insights are only the beginning. It’s how you turn them into results that matters most. 📖 Read the full guide for a detailed breakdown of how to move from insights to impactful solutions. And stay tuned for my next article, where I’ll dive into the best engagement channels (spoiler: SMS is a powerhouse!). What are your go-to strategies for prioritizing CX improvements? Let’s discuss in the comments! #CustomerExperience #CXStrategy #DesignThinking #QuickWins #BusinessGrowth #Innovation #ROI #CustomerSatisfaction #NPS #UserTesting #CXInsights #Leadership #CustomerSuccess
From Insights to Action: Prioritizing CX Solutions for Quick Wins and Long-Term Success
Joe Smith, CCXP, PMP, PROSCI on LinkedIn
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Doubt holding you back from a billing system upgrade? We get it! ➡️ "Migration Mastery" shows you that successful upgrades are achievable & key to growth. Download our guide to learn more. 👉 http://spr.ly/6047Qcz4P
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Unexpected fees—they happen. But consider that 54% of consumers have abandoned a purchase or service due to an unexpected fee. They’re damaging to customer loyalty and your bottom line. But you can minimize bill confusion with targeted, proactive communication. This new blog post explains how. 👇
Targeted, Proactive Communication: The Key to Reducing Bill Confusion and Telecom Customer Churn
https://www.csgi.com
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Ready to embrace #innovative technology and strategies that are driving growth for #CSPs? Watch this on-demand technology showcase led by industry experts. 👉 http://spr.ly/6046Q5R2u Learn how to: ✅ Transform the #billing experience with #generativeAI ✅ Make billing a seamless and engaging experience by delivering hyper-personalized customer interactions, reducing call center volume and boosting loyalty ✅ Leverage #AI-driven communications to turn the billing process into a strategic advantage for CSPs, enhancing both efficiency and customer satisfaction in a competitive market.
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Whether they’ve been in business for months or decades, all communication service providers must adapt to changing times. A new survey identifies key challenges for #CSPs, where generic #CPQ systems fall short, and what a CPQ solution must possess to support #telcos. Read the full report to learn what CSPs should look for in future-proof CPQ solutions. 👉 http://spr.ly/6049Qe72J
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