2. Gen Zers are informed shoppers
Gen Z were more likely than other generations to engage with a variety of resources to research before buying. This generation was nearly 10% more likely than the overall population to cite price and quality as motivating factors to buy, according to our research.
“That speaks to their life stage,” said Droesch, noting that because they likely have less money, they’re looking for better value. As digital natives, knowing they can thoroughly research purchases online is likely fundamental to their behavior.
“Even as their spending power increases, this consideration and [desire to] research could remain consistent, and that would be a big difference from older generations,” he said.
3. Gen Z is most likely to use their phone in-store
When they need help in-store, Gen Z is most likely to pull out their phone, rather than speak to a sales associate or use other options to aid in their shopping journey.
“Retailers have apps to help you find products or scan barcodes, and Gen Z uses it as a tool [in the way] someone from an older generation might rely on a store clerk,” said Droesch. “Gen Z shoppers are more likely to be in the store looking up ratings and reviews, getting more detailed product descriptions, and seeing if they can get a better deal on Amazon or another ecommerce channel.”
Marketers need to have a strong presence across all the platforms Gen Z might use to search, be it Target, Walmart, TikTok, Reddit, or Google.
“Everyone is entering brand names into a different search bar, depending on who they are,” he said. “If you want to drive that sale, you’ve got to be where the eyeballs are.”
Listen to the full episode.
This was originally featured in the Retail Daily newsletter. For more retail insights, statistics, and trends, subscribe here.