Priya Patel

Cash 💰 being used to budget against the cost-of-living crisis 💸. @smart-prepay.co.uk - gives 32,000+locations to top up your SMART meter. Do your customers have enough ways to pay for Energy with 💷?

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Get the full picture with 100% cross-channel customer interaction insight. Tracxion intelligently connects #contactcentre platforms to capture every call, chat, email and more. No data gaps. No guesswork. Just one unified view of the customer journey. https://lnkd.in/eucC_VF9

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Debt collection is undoubtedly challenging; it’s crucial for contact centre leaders to continuously assess and optimise their team’s performance 📈 A recent MaxContact survey of 100 UK debt collection professionals provides valuable benchmarking data to help you evaluate your team’s effectiveness and identify areas for improvement. In our recent blog, MaxContact dive into the key metrics and offer practical strategies to enhance your debt collection processes. 👉 https://lnkd.in/eD89QpQH #CXMetrics #ContactCentres #CX

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Journi has successfully designed and delivered a custom CRM system to improve the customer experience for SwitchPal. SwitchPal saves businesses time and money by comparing multiple trusted UK suppliers across energy, broadband, payment solutions and insurance. The focus for the SwitchPal team is on providing a solution comparing a broad range of business-essential services to provide a single point of access for businesses looking to negotiate better deals. We partnered with SwitchPal to build a custom CRM-solution designed to give more specificity in its design for SwitchPal (and similar businesses) compared with other available SaaS CRM systems. The objective was to create a better customer experience for SwitchPal’s customers through efficiencies, automations and greater personalisation. We are due to go-live at the end of this month; and have an exciting program of improvements planned following launch. You can find our case study here: https://lnkd.in/dYEuNTtu. Thanks again to the SwitchPal team for choosing to partner with us on this project. If you have an end-to-end development project you’d like to explore further, don’t hesitate to contact us. #Technology #Partnership #BespokeSoftwareDevelopment #CustomSoftware #TechSupplier

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✅ Advice to banks wishing to communicate better with customers ✅ Better communications & customer experience will have a ripple effect on revenue, with more customers coming on board as well as less contact centre usage. 📈 To find out more, watch our latest episode now 👇

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“Everyone involved in payments at UK Power Networks can sleep better at night knowing that every payee has been through a CoP check.” Find out how we've helped ensure secure payments and peace of mind in our latest case study. Click the link to learn more ➡️ https://ow.ly/yUpn50SEiPh. #SecurePayments #PaymentSecurity #FraudPrevention #DigitalPayments

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PRESS RELEASE: Money Carer, Tag Systems UK, (member of AUSTRIACARD HOLDINGS) & Fingerprint Cards Partner on #Biometric #Payment Card for Vulnerable People in the UK We’re excited to announce the launch of a biometric-enabled ‘carer card’ to the UK market. We’ve collaborated with Money Carer and our partner Tag Systems UK to address barriers that have traditionally restricted vulnerable people in the UK from accessing financial services. With the next-generation carer card, vulnerable cardholders, or their carers, will never have to remember or enter a PIN again to make a payment. They simply place their selected finger on the sensor and tap to make the payment at the point of sale. Sean Tyrer, CEO of Money Carer, comments: “At Money Carer, we are absolutely committed to promoting inclusivity and autonomy. For many of our clients, especially those with memory or visual impairments, the PIN on a payment card is a barrier that restricts financial inclusivity. With biometrics, our clients will never have to remember or input a PIN again, opening doors to financial autonomy that were previously closed.” Adam Philpott, CEO of Fingerprints, comments: “Our primary objective at Fingerprints has always been to make strong authentication simple. We’re extremely proud to be part of a project directly addressing barriers that have traditionally restricted vulnerable people from accessing financial services. This is a perfect example of how technology can be used to drive inclusivity.” https://buff.ly/44Ey4rk Tags: #Biometrics #FinancialInclusion #BiometricPaymentCard #PaymentSecurity

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Microbyte is proud to support a wide variety of SMEs. Whether you’re looking to upgrade your systems and IT infrastructure, or you’re just starting out and are looking for cost-effective support, get in touch and find out how we can help! To learn more and watch the full conversation with Lewis and Tom, head to the video here - https://lnkd.in/eHCeQRBe #ITSupport #TechHelp #StartUpSupport

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Following the outstanding IRRV Spring Conference 2024 in Milton Keynes, don't miss out on the latest Insight Magazine. Dive into insightful discussions on how customer behaviour and technology impact debt recovery and payments by seeing out my article on Page 27. #IRRV #Telsolutions

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Looking to differentiate your telecom offerings as the UK's ISDN switch off approaches? Explore how Gotalk.ai can really enhance your product range, empowering your customers and boosting your revenue. Discover the advantages of free white labelling, an extensive sound library, and more in our latest blog post. Dive in for a detailed look! #Telecom #Innovation #GotalkAI #chlive24 #saas #Telecomprofessionals

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We're guessing that if you're seeing this then CX is important to you 🤩 In which case you should really read our latest independent ContactBabel report sponsored by Kerv. Key takeaways: 😬Legacy tech is holding you back: 46% of contact centres are struggling with outdated systems. 😯AI is currently more about improving CX than reducing headcount 😎Live chat is a game-changer: 91% of companies see a boost in satisfaction and engagement. Download the full report 👉https://ow.ly/bR9a50TMnGr Have questions? Let's chat about how Kerv can help your business thrive. #CX #customerexperience #contactcentre

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Should your business be using 3CX systems? The advantages of 3CX for business reach far beyond the ISDN switch-off, and as we move into an all-IP future of business telephony, let’s take a look at why 3CX is the perfect choice for SMEs and contact centres of all sizes. In this week's blog, we run through some of the benefits of 3CX for business. To read the full guide and find out more, head to bit.ly/3ycRKa7 #3CXSystems #CyberSolutions #TelephonySystem

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Small businesses lose around £22,000 a year! 50,000 businesses are closing annually! Late payments are causing HUGE issues. Aurora Enterprise Services has solutions to your problems! 📈 ✅ 📞 020 7503 3074 📩 [email protected] #technology #innovation #management #latepayments

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Today’s news, bringing UK Rail to the table for the upcoming general election, is a welcome focus on an industry that needs to attract and retain customers. Worldline believes that the greatest opportunity here is to implement a digital transformation that critically puts the customer first, and is attractive to users of all ages and backgrounds. You can read more about our views, along with a great multi-sided debate in the article on railbusinessdaily.com here: #rail #publictransport #CustomerFirstRailway

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Why make your drivers lives difficult trying to manage multiple cards to cover fuel and EV charging. The Allstar Chargepass solution covers all your refuelling and charging needs whether on the road or at home, through a SINGLE CARD solution, and a single consolidated invoice, unlike some……..

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📱Product Blog 📝 Keep planners and customers informed with ETAs in Mandata TMS Did you know that you can set up ETAs in both Mandata Go TMS and Mandata Enterprise TMS? Once set up the system will automatically email or SMS your customers, keeping them informed throughout the entire journey and eliminating the need for customers to contact you for an update. Schedule messages for: ✅ Your driver setting off on their delivery ✅ When your driver is delayed by a predefined amount of minutes ✅ When your driver is a predefined number of stops away ✅ When your delivery is complete To learn more about how ETAs could help your business read our product blog at the link below: https://bit.ly/3MtshNh

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📈 In the UK, the struggle to afford essential utilities is a growing concern for 15% of households with water bills and a staggering 29% with telecom costs. ❓ How can utility companies efficiently identify and support those in need? ❓ 🔎 Watch our video to learn how Tariff Connect is providing a ground-breaking solution: https://lnkd.in/eTeUutxj #SocialTariffs #FinVulnerability #OpenBanking

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What are the major issues you face when buying data or making payments on a bills payment platform? -Slow networks -Service networks are not available -High tariffs -Zero customer support At Broadshift Technologies, we are revolutionising the payment system so that you can enjoy seamless, safe, and efficient transactions. Know that your personal information is safe when you pay with us. When you pay with VTpass, you get: -Safe transactions -24/7 Customer Support -All data service providers -Cable network services

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⏰Struggling with late payments? Discover how automated payment solutions can help reduce overdue payments, improve cash flow and minimise collection costs for your business. #paymentsolutions

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