About
Active public speaker (spoke at conferences and events like The Wall Street Journal:…
Contributions
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How can you align decision-making with customer service measurement on social media?
Despite many people trying to copy and paste the same strategies from one social network to another, they drastically differ in terms of outcomes you can achieve and experience you can enable. That's why, before making any decisions, it's important to align on the key objectives for customer service in general. Only after that you can decide how to achieve them with the help of social media and define your focus.
Activity
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Two and a half facts about me: 1. I have been involved in product management in various roles for the last 10 years 2. I am a rather anxious person…
Two and a half facts about me: 1. I have been involved in product management in various roles for the last 10 years 2. I am a rather anxious person…
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Experience
Licenses & Certifications
Languages
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French
Limited working proficiency
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English
Professional working proficiency
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