Call Centre Helper Magazine

For our final interview of the day at Five9's CX Summit, we spoke to Thomas John, VP of EMEA at Five9, to give us the highlights on the past 3 days of the event. Watch the keynote sessions and event coverage on-demand here 👇 https://lnkd.in/eyum6Djv #TheNewCX #ContactCentres #CX

We're continuing our coverage from Five9's CX Summit! Xander Freeman talks with Dennis Blanco, Senior Director, Global Strategic Partnerships at Verint, on his experience of the event so far and Verint's collaboration with Five9. It is the last day of the event and we have spoken to so many partners of Five9 and industry professionals. You can now watch the event On-demand here 👉 https://lnkd.in/ef6_tqWm #TheNewCX #CXCollaboration #ContactCentres

As we move into the afternoon in sunny Barcelona, we spoke with James Marscheider, CCO of evaluagent®, to discuss his highlights of the event and some key takeaways. If you missed out on Five9's CX Summit, you can now watch the event on-demand here 👉 https://lnkd.in/ef6_tqWm #TheNewCX #ContactCentres #CX

As the mornings sessions come to an end, Xander Freeman spoke with Andrew Byrne, UC & Contact Centre Solution Sales Specialist at BT Business , to discuss BT's collaboration with Five9. Reminder, if you aren't in Barcelona, you can watch the final sessions live this afternoon here 👉 https://lnkd.in/ef6_tqWm #TheNewCX #ContactCentres #CXCollaboration

We're live from Five9's CX Summit where we have been talking with industry experts throughout the event. In this interview, Xander Freeman catches up with Jorge del Río, CTO of Konecta, discusses how AI-driven innovations, customer-centric solutions, and strategic partnerships are transforming CX. #TheNewCX #ContactCentres #CX

We're speaking with Nico Hemker, Managing Director of Performio, the largest German Freshworks partner, live at Five9's CX Summit! In our interview, Nico talks to our own Xander Freeman about: 🔵 Performio’s collaboration with Five9 🔵 The value of their partnership 🔵 Trends in customer engagement driving the industry forward #TheNewCX #ContactCentres #CX

Today is the day! Only 4 hours to go until we are live 🚨 Join our Digital Media Manager, Rachael Trickey, alongside experts Sandra Thompson and NICE’s Shaun Hewitt on today at 2:00pm BST as they share the latest strategies and innovations for building customer relationships that last. We will explore: 🔵 What customers expect now and in the future 🔵 The power of AI, analytics, and data 🔵 Why data is still king - and how to use it 🔵 Quick wins for immediate impact Don’t miss this chance to elevate your customer experience! Join us in 4 hours 👉 https://lnkd.in/eAFQcrrf #AI #CX #ContactCentres #CCHWebinar

Are you ready to level up your CX Game? 🌟 Join MaxContact on the 20th November at their afterwork event - 'prepping your contact centre 2025', where they'll dive into the future of CX and how to gear up your contact centre for the year ahead. You will hear from industry experts, Katie Stabler CCXP, Ben Booth and Claire Wilkinson, connect with industry peers and unwind with free food and drink. Join MaxContact next Wednesday, the 20th November at 6pm to 8:30pm in Manchester, register now 👉 https://lnkd.in/ecSAywrB #CXEvents #ContactCentres #CX

We are excited for another day at Five9's CX Summit here in Barcelona! 🎉 To start off the day Xander Freeman is joined by Brian Atkinson, VP of Customer Success at Five9, to discuss the event so far and some of his customer success stories. Stay tuned for more exclusive interviews with industry professionals throughout the day today. #TheNewCX #ContactCentres #CX