About
Lee is on a mission to enable the EX Era. As co-founder of The EX Space, the global…
Articles by Lee
Contributions
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Managers are resisting onboarding participation. How can you overcome their hesitancy?
Demonstrate the value of great onboarding - use data to show the difference managers can make during this early stage of the employee journey and how this translates into more positive outcomes for the team and organisation.
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Managers are resisting onboarding participation. How can you overcome their hesitancy?
It’s vital that managers have the ability to shape the onboarding experience in some way. Involve them in reimagining onboarding - use approaches like design thinking to capture their input, share ideas and test potential solutions. Allow them the freedom to experiment and find an approach that works for them and their team/department. There is no one-size-fits-all as, like employees, managers are all very different in terms of style, personality and skillset. Utilise managers to add the personal touch to corporate programs, ensuring onboarding feels real, relevant and authentic, rather than a ‘sheep sip’ exercise.
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Managers are resisting onboarding participation. How can you overcome their hesitancy?
Make it easy! Managers are overloaded with tasks and have very little time for anything ‘extra curricular’ - so be very clear about what you need from them and how long it will take. Emphasise that this is a critical foundation-building activity - an opportunity to get to know their new team members in a more relaxed setting, forging strong relationships and enabling them to hit the ground running from the start.
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What are the best ways to rebuild trust with employees after a conflict?
Ultimately its actions, not words, that will rebuild trust after a crisis. And it will take time. Start by refocusing on employees - genuinely putting them at the heart of things, deeply listening and really understanding their wants, needs and frustrations. Re-establish your credibility, one action at a time. Build intimacy and take time to slowly reinforce broken relationships. Don’t shy away from emotions - even negative ones- trust is a matter of hearts as well as heads! Be honest, open and transparent in your communication and consistent and predictable in your behaviour. Do the right thing - be trust-worthy. And acknowledge - to yourself and your people - that it will take time to heal.
Experience
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CIPR Approved Trainer
Chartered Institute of Public Relations
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