KAM Insight

How about in 2025 we really optimise our tech within our businesses? Great resolution from Sarah Pickering from Polaris Elements - check it out! Merry Christmas to everyone at Polaris Elements - it's been great working with you this year. Sarah Pickering Richard Forster

Can't wait to be part of Weareservice in Feb 2025! We'll be exclusively revealing our new State of Social research, in partnership with Kitch 🎉 Get your tickets.

2025 is ALL about building emotional connections... 🥰 ...with our customers AND our teams. Thanks to the wonderful Louise Jooste, Account Director at KAM, for sharing her New Year's resolutions for Hospitality AND she's made some commitments for herself for 2025 too! A massive well done to all who are taking part in #24Runs1Reason to raise funds for Only A Pavement Away - we've got it on camera, Lou is with you next year! Kitty Newman Alan Armstrong Luci Cunningham Giordana Annibal

This line-up just gets better and better! 🍻 We're delighted that Cathy Olver, Retail Director at Star Pubs will be joining us for the 2025 Leased & Tenanted Spotlight in February to discuss all things pub customer. She'll be joined by... 🍻 Andy Spencer, CEO at Punch Pubs & Co 🍹 Penelope Baldwin, Franchise Operations Director at Greene King 🍷 Bex Wilkins, Co-founder of Maker's of Hospitality 🎯 Mark Fulton, Operations Director at Wadworth 🍲 Steven Alton CBII, CEO of BII And more still to be announced! Tickets selling fast! https://lnkd.in/ecmcZtzd A huge thank you to our wonderful event partners: Zonal, Brakes UK, Bwyd a Diod Cymru | Food and Drink Wales, Estrella Damm, Unity Wines And Spirits, Britvic plc, Drinkaware, Butcombe Group, Lucky Saint | B Corp™, Kokebi Coffee, Venners Ltd and HIT Training Event powered by Inntegra Jade Craig Sharon Dickinson #pubsmatter #pubindustry #licensees #pubdata #publife #pubcustomer Blake Gladman Jo Lynch Louise Jooste Katy Moses CBII

Are you planning a Dry Jan? Damp Jan? Boozy Jan? 🍻 Cheers to the wonderful Emma Heal, MD at Lucky Saint | B Corp™ who says whatever kind of January you're planning GET DOWN TO THE PUB! Open invite to the Lucky Saint | B Corp™ pub! See you there! If you're struggling to find out where alcohol-free options are available near you, you're not alone! (New research we've done with Everleaf Drinks | B Corp shows most venues are literally hiding it from guests!) But you CAN find out where to get a delicious pint of Lucky Saint on draft here: https://lnkd.in/evCB4dEv Thanks for sharing, Emma and a MERRY CHRISTMAS to all the wonderful lot at Lucky Saint including Lou Pollitt, Kevin Lyster, Will Snowden, Aaron Duffett, Luke Boase and all! 🍻 Missed last week's resolutions? Check them out... Mark McCulloch, Prezzo: https://lnkd.in/ejpimZkv Luci Cunningham, Airship/Toggle: https://lnkd.in/eFDK6Cp3 Dan Hawkie, TiPJAR®: https://lnkd.in/e_YTYRwU Chris Welham, Licensed Trade Charity: https://lnkd.in/eRpx32d8 Katy Moses CBII, KAM Insight: https://lnkd.in/e3_wCq5d

"But no one really asks for them..." 😑 Unreleased research, in partnership with Everleaf Drinks | B Corp, reveals that many pubs, bars and restaurants do not list their alcohol-free options on drinks menus or make them visible at the bar. Join Katie Jenkins (Marketing Director at KAM Insight) and Paul Mathew (founder of Everleaf Drinks | B Corp) on Tuesday 7th January at noon as they present key findings from this research paper covering menu audits representing over 3,800 UK on-trade outlets. Click here to register for your place for this 30 min session including Q&A. https://lnkd.in/e5UwWpSi KAM Insight x Everleaf Drinks | B Corp Katy Moses CBII Dan I'Anson

How to not p*ss off your employees. That was the title of our recent presentation at the BII People Conference and KAM MD, Katy Moses CBII shares key take-outs in this week's KAMera. Not signed up yet? Where have you been! https://lnkd.in/edFV_2ah This week also features: 💫 New research in partnership with Polaris Elements looking at pubs, bars and restaurants are managing guests with allergens and intolerances (and how we can keep our customers and businesses safe) 💫 A new Hospitality Talks with Dawn Lawrence CBII, founder of Hospitality Jobs UK - More than just a jobs board.! discussing new recruitment insights with Katy Moses CBII 💫 A fabulous Hospitality Talks with the one and only Nisha Katona, founder of Mowgli Street Food 💫 A great webinar from our friends at The Access Group looking at driving loyalty Enjoy!

*NEW Speaker Announcement* 🎉 Just under 2 months to go and we've got yet another new speaker lined up for our Leased & Tenanted Spotlight in Feb... (with plenty more to come.) We're delighted that Steven Alton CBII, CEO of BII will be joining us again this year to discuss new research on the evolving needs of pub customers. Steve will join Andy Spencer, CEO at Punch Pubs & Co, Penelope Baldwin, Franchise Operations Director at Greene King, Bex Wilkins, Co-founder of Maker's of Hospitality, Mark Fulton, Operations Director at Wadworth and many more still to be announced! Tickets selling fast! https://lnkd.in/ecmcZtzd A huge thank you to our wonderful event partners: Zonal, Brakes UK, Bwyd a Diod Cymru | Food and Drink Wales, Estrella Damm, Unity Wines And Spirits, Britvic plc, Drinkaware, BUTCOMBE BREWERY LIMITED, Lucky Saint | B Corp™, Kokebi Coffee, Venners Ltd and HIT Training. Event powered by Inntegra Jade Craig Sharon Dickinson #pubsmatter #pubindustry #licensees #pubdata #publife #pubcustomer Blake Gladman Jo Lynch Louise Jooste Katy Moses CBII

It's Mr Mark McCulloch himself bringing in Friday with some BIG resolutions and predictions for 2025... ✅ AI and hyper-personalisation ✅ Subscription models and membership models ✅ Phy-tigal... bringing physical and digital together Thanks for sharing, Mark, and Merry Christmas to all at Prezzo - here's to a great year ahead. James Brown Look out for more on Monday...

Kicking off with two strong New Year's resolutions today. ✊ Thanks to the wonderful Luci Cunningham, Head of Commercial at Airship/Toggle for sharing and a very merry Christmas to all at Airship - Dan Brookman, Tess Hearn, Georgina Doyle, Nicky Geraghty, Oskar Smith, Lorna Fox and all! 🎅 More to come tomorrow... Did you catch yesterday’s resolution from Dan Hawkie, CCO at TiPJAR® - https://lnkd.in/ei7vTcgn