EVO

In this month’s newsletter, our CEO, Steven Rae, talks about the rise in homelessness in the UK which has sadly hit a record number of people this year. He looks at how a lack of social housing is a contributor to this crisis and the role EVO can play to help improve it. Read below and let us know what you think in the comments.

Exciting news! We’re incredibly proud to be partnering with one of the UK’s oldest housing associations, The Industrial Dwellings Society (1885) Limited (IDS) ✍️ IDS was formed in 1885 by a group of philanthropists aiming to relieve overcrowding in East End London homes. Today it manages over 1,500 homes🏘️ Over the next five years, we’ll provide digital repairs and maintenance for all IDS properties. This will play a critical role in the organisation’s digital transformation strategy. IDS already knows the power of EVO’s digital platform following a very successful pilot project. Residents involved loved our: ✔️ Quick response times ✔️ Quality workmanship ✔️ Excellent communication ✔️ Easy-to-use app ✔️ Overall service We look forward to a successful 2025 with IDS!

It’s Christmas Jumper Day 🎄 Today the EVO team is feeling very festive showing off our fabulous jumpers to support Christmas Jumper Day! Will you be getting involved? #property #Christmas #meettheteam #repairs #maintenance #management #landlords #tenants

🔎 Inside Housing has recently released its analysis of the first year of TSMs - and the results are not where the industry would want them to be. But what can housing associations do? 🤷♂️ Average ratings for overall satisfaction and repairs are only around 70%. That means a large number of residents are unhappy with their landlords. We believe under-performing landlords can improve by: 🏠 Responding quickly to repair requests and providing high-quality work. 🏠 Improving communication with residents. We’ve been helping landlords achieve this. Take a look at the slideshow below to find out how. 👇 #insidehousing #tsms #socialhousing

In this month’s newsletter, our CEO, Steven Rae, discusses the UK housing crisis and how the lack of decent social housing is a major factor. He looks at the challenges faced and the importance of meeting the Decent Homes Standard.  Read below and let us know what you think in the comments.

🔎 Inside Housing has released its analysis on Tenant Satisfaction Measures (TSMs) - and the results leave much room for improvement. The publication looked at TSM data from 203 social housing providers. It focused on three key areas: 🔎 Satisfaction 🔎 Repairs 🔎 Complaint handling Take a look at the headline figures in the image below. 👇  The results for repairs and satisfaction may seem good. But they still leave around 30% of residents unhappy with the quality of their homes. 😞 This represents hundreds of thousands of homes, many of which will house vulnerable people and children. How can they improve this? One way is to prioritise resident satisfaction over focussing on cost. What do you think of these TSM results? Is there more social landlords can do to improve them? 💬 Let us know in the comments below. #insidehousing #tsms #socialhousing

In this month’s newsletter, our CEO, Steven Rae, looks at the need for landlords to prioritise residents over cost. He addresses the importance of this change in mindset and how it starts with a change in culture. Read below and let us know what you think in the comments.

EVO looks at Labour’s new Renters' Rights Bill, exploring its proposed tenant protections, landlord responsibilities, and potential impact on the UK housing market amidst court backlogs and landlord concerns. #ukhousing #socialhousing #rent #renters #rentersrightsbill #labour

The Renters Rights Bill has been introduced to Parliament. ⚖️ But why does the private rented housing sector need reform? Around 4.5 million households live in privately rented accommodation. 🏠 Of those around a fifth are unhappy with their home. ☹️ That represents around 3 million people. Many will be children. 👨👧 This is unacceptable. But it’s also a growing problem. The cost of buying a house means more people are renting for longer. But what are the problems facing renters? We’ve listed some of them in the slideshow below. 👇 

🛠️ Efficient, high-quality repairs and maintenance = happy residents! 😊 We’re proud of the feedback from tenants using our platform. Which is why we’re sharing it in the slideshow below. 👇 Our recent pilot project with B&D Reside achieved: 🛠️ A 96% first-time fix rate 🛠️ A repair resolution time of 6 days - down from 28+ 🛠️ A resident satisfaction rating of 4.6/5 How do we do it? ✔️ Our end-to-end platform fully manages repairs and maintenance.  ✔️ Our residents’ app improves communication between residents, their landlords, and tradespeople. ✔️ All requested repairs are automatically assigned to suitably qualified tradespeople. ✔️ Residents can send pictures of the problem - reducing the need for repeat visits. ✔️ Landlords and tradespeople can access the information they need to do the job. ✔️ All work gets a 12-month EVO guarantee. Get in touch - we’ll explain how we can take away your repairs and maintenance headache and boost resident happiness at the same time!