ESA Retail

Where’s the best value for your Christmas Dinner this year? 🦃 We’ve crunched the numbers using our Panoramic Pricing data to compare the cost of a standard tier Christmas Dinner basket across the major supermarkets. From mince pies and puddings to Prosecco and parsnips, the results reveal some surprising price differences – and where you can save the most this festive season. Want to know which retailer offers the best value and where the premium options sit? Read on to find out and decide where you'll be shopping for the big meal 🎅 #Pricing #ChristmasDinner #ChristmasBasket

The results are in from the inaugural 'Christmas Crisps' taste test in the ESA Retail office... 🎅🎄 Our VERY willing team of testers (well done to those in their Christmas jumpers 😁), concluded that it was the Marks and Spencer 'Boxing Day Turkey Curry' crisps that came out on top 🏆 Stiff competition was provided Aldi UK, Asda, Tesco, Morrisons and Lidl GB as always, and judging by the empty bowls at the end of the day... crisps was definitely the winner in our office yesterday 😋

Our mystery shopping research into the BBC's complaints process, part of Ofcom’s annual report on the BBC, has just been released. With our sister company ESA Retail handling the fieldwork, we’ve uncovered some valuable insights into how well the process works and where it could be improved. It’s always incredibly satisfying to see research that you’ve worked on published and available to others.   Our full report (with summary at the front!) is on Ofcom’s website here: https://lnkd.in/ddHbz2dJ #Ofcom #BBC #Complaints #MysteryShopping BVA BDRC

Sainsbury’s Aldi Price Match rollout into convenience stores has shaken the market – and Tesco has already responded. Our Growth Director, Kirk, teamed up with The Grocer to unpack the details and share his take on: 🛒 Bold discounts, but on a narrower range than expected 🛒 Tesco’s swift price matching on key lines 🛒 What this means for affordability in convenience shopping Read more here: https://lnkd.in/e4P4DX-5 #TheGrocer #ConvenienceShopping

Ever wondered what makes or breaks a car buyer’s experience? We recently mystery-shopped 12 leading automotive brands across the UK and uncovered some interesting insights. From first impressions online, to in-person interactions at the dealership, we identified what drives customer delight, and where things stall. Shout out to Kia UK Limited for topping the rankings and Arnold Clark for exceptional performance across multiple dealerships 🌟 If you want to supercharge your customer experience, get in touch with Russell at [email protected]. #EPICCustomerExperience #MysteryShopping #NewCarSales #AutomotiveRetail

Introducing Kirk, our Growth Director! Kirk’s all about helping our clients discover insights that make a real difference, whether it’s pricing your weekly shop or improving the car-buying experience. Swipe through to find out more about Kirk and what happens when he's NOT in the driver's seat... #TeamTales

We're happy to share that our very own Russell will be at Automotive Management Live – the UK’s top event for modern retailers! https://lnkd.in/edJE9rNx It’s going to be a day packed with all things digital and retail, covering the hottest topics in the automotive world, such as: 🚗 The used car market 🚗 Getting your team ready for the future 🚗 Aftersales 🚗 Building a sustainable workplace and workforce It’s a great chance to pick up some new tips and tricks for your business, hear from industry pros, connect with top suppliers, and learn the latest digital tools to stay ahead of the game. Plus, you’ll walk away with ideas to help refine your 2-3 year strategy. Don’t miss out - grab your spot, a coffee and join Russell on November 13th at Automotive Management Live 2024! #AutomotiveManagementLive24 #Automotive

Happy Diwali! 🪔 Wishing our clients, colleagues and their families a festival filled with light, joy, and prosperity ✨ #HappyDiwali #FestivalOfLights

At the The BVA Family we are excited to unveil BrandXP, our new solution for measuring and optimising brand impact, helping you to join the dots between customer experience and brand value. Based on behavioural science fundamentals and with the power of AI, Brand XP will help you to: - Get to the heart of what people really think about your brand, going beyond the limits of typical, logical Q&A - Break out of siloes and assess the impact of customer experience on brand image - Gauge how well you are adapting to people's changing needs and socio-cultural contexts - Identify which actions you need to take internally or attributes you need to push externally - Model different scenarios and develop action plans to strengthen your brand Join James Keleher and James Myring for their webinar session on the 12th November to find out more. We look forward to seeing you there! 📆 12th NOVEMBER, 2024 🕛 10 AM (UK time) 🕛 11 AM (Paris & Milano time 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗻𝗼𝘄 𝗳𝗼𝗿 𝗳𝗿𝗲𝗲! 👉 https://lnkd.in/eADX95-y

Ocado's leading the pack as the UK’s fastest-growing grocer for the 7th month in a row, predicting impressive double-digit growth this year 🌟 With a focus on choice, convenience, and competitive pricing - bolstered by their partnership with M&S - they’re changing perceptions. But can they continue to outpace competitors like Aldi and Lidl? Stay updated on the latest FMCG insights with our Panoramic Pricing Service and find out how we can help your business grow 👉 https://lnkd.in/e4ihdFRt