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Gamification is changing the hospitality game 🎮 Loyalty programmes that feel like adventures, to training that’s actually fun, hotels are finding new ways to engage guests and empower teams. But how do you balance innovation with costs, fatigue, and privacy concerns? 💡 Explore Sarmad's blog on how gamification is reshaping hospitality and what it takes to win: https://lnkd.in/eJdVb_Rf Is this the future of the hospitality industry? Let us know! #Gamification #Hospitality

We’re excited to welcome Prathit, our newest team member and first BVA Data Factory hire in the UK 🙌 He’s a data scientist who loves turning numbers into insights and challenges into solutions. With his expertise in machine learning, generative AI, and fine-tuning large language models, he’s ready to help tackle all kinds of data-driven projects. Welcome aboard, Prathit! 🚀

What does the new Digital Markets, Competition and Consumers Act (DMCC) mean for online businesses? James delves into how UK regulators are cracking down on dodgy “online choice architecture” and what that might mean for the hospitality world. BVA Nudge Consulting colleagues, Ted and Joshua also share their takes on misleading sales tactics and subscription traps, with some handy tips to help you stay out of trouble. 👇 Check out the blog in comments to find out how to keep your business ahead of the game. What’s your take? Long overdue or a step too far? #DeceptiveNudges

Carl's latest blog takes a look into business leaders' reactions to the recent Budget. While the overall sentiment remains split, notable shifts have emerged, particularly across key sectors like Manufacturing, Construction, Retail, and Services. 🔍 Key Insights: • Business leaders are increasingly divided on the Budget's impact • Retail and Services remain relatively neutral, while Manufacturing and Construction have turned significantly more negative • Voting intentions among business leaders are aligning more closely with the general public, with notable gains for Reform Read the full blog to explore what this means for Labour, the wider economy, and business confidence: https://lnkd.in/e8nuEDr3 What’s your take on the Budget's impact? Let us know in the comments 👇 #AutumnBudget #Reform

Is emotional baggage from the past dragging down your CX scorecard? Join Georgina's webinar to uncover how lingering emotional responses can: ✨ Shape perceptions ✨ Impact your CX outcomes ✨ And learn how to measure your true performance 📅 Don’t miss this opportunity to start fresh and redefine your CX success - register now: https://lnkd.in/eBfzi3r8 #CustomerExperience #CX #EmotionalImpact #MagicAndTragic #Webinar

💙💛We’re proud to support Ukraine’s mental health efforts. It’s been a privilege to work with BRAND UKRAINE and Alligator Digital on research for the All-Ukrainian Mental Health Programme, led by First Lady Olena Zelenska. Our insights helped highlight how people in Ukraine and 10 other countries are coping with mental health and resilience, that shaped discussions at the Third Summit of First Ladies and Gentlemen and beyond. Check out the full article to see how this research is making a difference 👉 https://lnkd.in/e93VrMdK #MentalHealth #Ukraine #Resilience #ProudToSupport

✨Magic or Tragic? The emotional cost of customer experiences ✨ We’re on a mission to help our clients transform customer experiences by uncovering the long-term impact of emotional reactions - both the magical and the tragic. Did you know that customers' emotional responses to experiences can linger for years, shaping perceptions and influencing your CX outcomes? Join Georgina on Wednesday 4 December at 2pm AEST (3AM GMT/11AM AWT & SGT/4PM NZT) as she reveals: ✔ The true cost of magical and tragic experiences ✔ Which brands are leading (or lagging) in emotional connections ✔ The long-term penalties or rewards for impactful CX Register now: https://lnkd.in/eBfzi3r8 #CustomerExperience #CX #EmotionalImpact #MagicAndTragic #Webinar

From ensuring good outcomes for all customers to addressing the unique needs of vulnerable groups, Consumer Duty sets a high bar for the financial services industry. How can you rise to the challenge? Our papers will show you: ⭐ The critical role of communication in driving positive outcomes ⭐ The importance of nuanced, empathetic approaches to support vulnerable customers ⭐ Insights into where the industry still has room for improvement Follow the link in the comments to download the papers and swipe through here to see how bespoke research can help you not just meet, but exceed these expectations. #ConsumerDuty #FinancialServices #CustomerExperience #ResearchInsights Lucy Watts Jacqui Banerjee Carl Phillips Phoebe Burley Ted Utoft Joshua Saffrin Betesh Caroline Ahmed Matt C. James Bland

Are you at Market Research Society (MRS)'s Financial Research conference today? Be sure to catch Ted, Lucy and Jacqui at 15:50 (GMT) as they dive into the challenges and opportunities of driving SMEs towards net zero. They'll be sharing insights from UK Finance's latest report, "Unlocking the SME Net Zero Transition", discussing: ⭐ The hurdles SMEs face on their journey to being green ⭐ How to turn research into action in real-life ⭐ The science behind our research methods ⭐ Next steps to help make the net zero transition This is one you won't want to miss, but if you can't make it and want to hear all about it, give Lucy a message [email protected] #MRSFS24 #Conference

Our very own Lucy and Jacqui will be speaking at the Market Research Society (MRS)'s Financial Services conference on Thursday. They’ll be sharing insights on “A Call to Action: using research to move SMEs towards Net Zero”, where they’ll delve into UK Finance’s 'Unlocking the SME Net Zero Transition' report. This in-depth research explores the attitudes, intentions, and barriers SMEs face when it comes to reaching net zero, and gives actionable proposals for policy makers and the financial services sector to help support their green transition. During the session, Lucy and Jacqui will discuss: 🌟 The challenges of moving SMEs towards net zero 🌟 How to make research more actionable 🌟 The rationale for selecting specific research methods 🌟 Key outcomes and next steps to drive change If you’re interested in how research can create real-world impact in the sustainability space, don’t miss this session! Are you going to be there? Drop us a comment below and be sure to say hello on the day 👇 #MRSFS #NetZero #Sustainability #SMEs #MRS #ClimateAction