DDC OS

With the festive season reaching its peak, UK businesses are experiencing surges in consumer activity, high inquiry volumes, and the challenge of managing customer expectations. 🎄 In our final blog of 2024, we explore the opportunities and difficulties faced by businesses during this busy period and highlight the benefits of working with the right outsourcing partner. To learn more, check out the blog linked in the comments.⤵️ #CustomerService #HolidaySeason

Ofgem has unveiled an ambitious vision to raise customer service standards in the energy industry, aiming to match top-performing sectors like banking. With customer satisfaction levels still lagging behind, it’s time for a cultural shift that puts consumers first. Key proposals include: ✅ Revising back billing rules to protect customers from supplier errors. ✅ Enhancing billing accuracy for greater transparency and trust. ✅ Introducing automatic compensation when service falls short. ✅ Exploring new regulatory powers to hold suppliers accountable. This step forward not only aims to rebuild trust but ensures the sector is equipped to support customers in an evolving market, from electric vehicles to heat pumps. At DDC OS we understand the power of delivering exceptional customer experiences and the value it creates for all stakeholders. We’re excited to see how this new vision unfolds and aligns with our commitment to meaningful, measurable outcomes. You can find the full Ofgem press release here: https://lnkd.in/ewhTmNAR

The outsourcing industry is evolving rapidly, and as we look ahead to 2025, key shifts are set to redefine how businesses leverage outsourcing to drive success. 📈 Our latest blog explores the major developments shaping the future of outsourcing and what they mean for your business. Don’t miss these insights — find the link to the blog in the comments ⤵️ #OutsourcingTrends2025

The customer service industry is evolving rapidly, and balancing technology with a personal touch has never been more important. 🌐 Swipe through the carousel below as we explore insights from the UK Contact Centre Outsourcing Report 2024 by the CCMA | Contact Centre Management Association, and share how DDC’s strategic approach can help brands thrive in a noisy digital landscape. You'll find the full report linked in the comments below. ⤵️

That's a wrap on this year’s Call & Contact Centre Expo UK! 🎬 A huge thank you to everyone who stopped by to say hello, shared insights, and explored how DDC OS can help streamline and enhance your business operations. If we missed you at the Expo, feel free to reach out—we’d love to chat!

Happy Thanksgiving to all our colleagues in the USA. Enjoy your celebrations, and have a fantastic day! DDC FPO The DDC Group #HappyThanksgiving

Day 1 draws to a close at this year’s Call & Contact Centre Expo UK! 🚀 It’s been amazing connecting with so many of you—thank you for stopping by! If we didn’t get a chance to chat today, there’s always tomorrow. We’d love to see you! 📍 Find us at Stand CC-L32 #CallCentreEXPOUK #TeamDDC

We're excited to share that Sarah Hunt and Katie Davies will represent DDC at the Call & Contact Centre Expo UK this week. They love a chat, so come along and say hello 👋! They'd be happy to discuss your business challenges and the CX world in general. Here's a quick hello from the team while they are on the road... 📍Stand CC-L32 #CallCentreEXPOUK #CCC24 #TeamDDC

Just 7 days until we head to London for this year’s Call & Contact Centre Expo UK! 📍 Come visit us at stand CC-L32 on November 27-28! We'd love to connect, discuss your needs, and explore how we can support you. We're looking forward to seeing you there! 👋 #CallCentreEXPO #CustomerExperience #Innovation #CCC24

There is just one week until the European Contact Centre & Customer Service Awards (ECCCSA) 2024! Good Luck to all the finalists. We look forward to seeing you there 🍀🥂 #ecccsa #ecccsa2024