The Secret Ingredient to Customer Service Success? Empathy. 💡 In a world dominated by automation and AI, one thing still sets exceptional customer service apart: genuine human connection. Think about it—how many times have you felt truly heard during a customer interaction? Those moments stick with us because empathy transforms ordinary service into extraordinary experiences. From calming frustrated customers to turning complaints into opportunities, empathy isn’t just about being nice—it’s a powerful business strategy that builds trust, loyalty, and advocacy. Curious how empathy can give your customer service team a competitive edge? Discover actionable tips and inspiring stories in our latest article 👉 Let’s start a conversation: Do you believe empathy is still relevant in a tech-driven world? Drop your thoughts below! #CustomerService #EmpathyInAction #CXExcellence #CustomerExperience #Leadership #BusinessGrowth #CustomerSuccess
ant
Outsourcing and Offshoring Consulting
Sheffield, England 4,066 followers
Intelligent Contact
About us
Skilled talent, proven processes and leading technology. We’re uniquely positioned to deliver for your business. Whether it’s business development or customer experience we have it covered. We listen to your objectives and use our knowledge, expertise and experience to build the most appropriate customer contact solutions for success. Our scalable service is omnichannel and multilingual, giving you all the options required to deliver a world-class customer experience. We provide continual support to ensure you achieve your goals and always endeavour to deliver beyond your targets. Ant provides customer contact services, complemented by specialist activities such as International (20+ Languages), CATI research, appointment generation, telesales and data enrichment/ profiling. With a long-standing client base that includes global blue chip organisations, Ant delivers customer contact expertise to clients small and large, in the UK, Europe and Worldwide. We handle millions of customer interactions each year across a range of sectors, including Media & Events, Publishing, iGaming, IT, Training, Automotive, Utilities, Logistics 3PL, Financial Services, Third Sector and Public Sector as well as many niche sectors requiring our consultative approach.
- Website
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http://www.antmarketing.com
External link for ant
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 501-1,000 employees
- Headquarters
- Sheffield, England
- Type
- Privately Held
- Founded
- 1989
- Specialties
- Market Research (CATI), Lead Generation, 24/7 Inbound Services, Appointment Generation, Sales Generation, International Telemarketing Services, Controlled Circulation, Outbound Telesales, Inbound call handling and overflow, Multichannel contact campaigns, Contact centre, Omnichannel, and Multilingual
Locations
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Primary
Get directions
14 Church Street
Sheffield, England S1 2GN, GB
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St Marys Gate
Sheffield, S2 4QA, GB
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1 North Quay Drive
Sheffield, S2 5SW, GB
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363 Bramall Lane
Sheffield, England S2 4RN, GB
Employees at ant
Updates
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How can contact centres transform from cost centres to growth drivers? Discover how delivering best-in-class customer service can boost retention, build loyalty, and turn every customer interaction into an opportunity for long-term success. From personalization to proactive engagement, this article dives into actionable strategies that elevate your contact centre’s impact. 💡 Ready to learn how exceptional service can drive business growth? Click to read more! #CustomerService #CustomerRetention #ContactCentre #CX #CustomerExperience #BusinessGrowth #Loyalty #CustomerSuccess #ProactiveService #Personalization
The Power of Best-in-Class Customer Service: A Blueprint for Increasing Customer Retention in Contact Centers
ant on LinkedIn
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🚀 From Ants to Mars: Nature-Inspired Navigation 🐜 Imagine if Mars rovers could navigate as instinctively as ants! 🧐 Sheffield-based tech firm Opteran, in collaboration with Airbus, is testing insect-inspired software to give robots the “natural intelligence” of insects, enabling them to map and explore Mars with impressive efficiency. Like ants, which use their resources with purpose, we at Ant take a smart, resourceful approach to help our clients reach new heights - no matter the landscape. Read more here: https://bit.ly/3YVLltp #Sheffield #Ant #Innovation #MarsExploration #ClientSuccess
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🌸 A Bright Start to the Week with Roots and Bloom 🌸 Kicking off the week with another beautiful delivery from Roots and Bloom! These stunning, locally grown flowers bring life to our office and contribute to an incredible Sheffield initiative, providing horticultural therapy for people living with dementia. At Ant, we believe in the power of community and are proud to be corporate shareholders of this amazing social enterprise. By supporting local businesses, we can all help create a positive impact close to home. Want to make an impact too? Give them a follow and support Sheffield’s local gems! 🌱 #SupportLocal #SheffieldBusiness #CommunityImpact #RootsAndBloom #SheffieldisSuper #MondayMotivation #BuyLocal
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We’re excited to introduce our new look! 🎉 Ant has rebranded to reflect our growth and innovation. Check out our fresh logo, redesigned website, and learn more about what this means for us and our clients in our latest blog. Check it out below 👇 https://lnkd.in/eeGGqvV8 #Rebrand #NewBeginnings #AntGrowth
Introducing Ant’s New Brand and Website - Ant Marketing
https://www.antmarketing.com
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Well done to our colleague Jonathan Rushton for delivering his wedding speach in Polish. We've run it past some of our language speakers on the team and they think you did a fine job - Dobrze Zrobiony!
When was the last time you did something outside your comfort zone? Last week I was in Poland seeing my wife's family. having recently eloped this was our first opportunity to celebrate with them. I decided that during the planned family meal I would give a speach and I would do it in Polish. Having only been learning for a few months this was quite a daunting task. However I had a strong desire to demonstrate my gratitude to my wife's family for everything they have done for us. If there are any Polish speakers in my Network please let me know how I did!
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Ant-Like Dedication and Innovation at Ant Marketing 🐜 We recently read an amazing article about ants performing emergency amputations on injured mates to save their colony. 📰🔗 Read the article here: https://lnkd.in/gAgVp6_2 This got us thinking about our own commitment at ANT. Our team is always ready to adapt, innovate, and support our clients, ensuring their success no matter the challenge. We might not go as far as donating limbs (😉), but our dedication knows no bounds. Together, we achieve remarkable results. 🚀 #AntMarketing #ClientSuccess #TeamInnovation #Adaptability #OutsourceSolutions
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Check out our colleague Jonathan Rushton's latest article on why the telephone is making a comeback as a key sales channel.
The Telephone is Making a Comeback in Sales! 📞✨ In a world dominated by digital communication, the humble telephone is regaining its place as a powerful sales tool. Discover how the personal touch of a phone call can build stronger customer relationships, provide immediate feedback, and cut through the digital noise. Learn why integrating phone calls into your sales strategy can lead to more meaningful interactions and better outcomes. Don't overlook the power of a simple phone call – it could be the key to your next big sale! Read the full article to find out more. 👇 #Sales #Communication #CustomerEngagement #SalesStrategy #DigitalMarketing #HumanConnection
The Resurgence of the Telephone in Sales: Why It's Making a Comeback
Jonathan Rushton on LinkedIn
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We are a business powered by people! Check out our colleague Jonathan Rushton's latest article, 5 tips on how to improve employee engagement and business culture.
At Ant Marketing we recognise that our people are our greatest asset. Here are 5 quick tips on how to improve employee engagement and business culture.
5 Strategies to Improve Employee Engagement and Business Culture
Jonathan Rushton on LinkedIn
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ant reposted this
At Ant Marketing we recognise that our people are our greatest asset. Here are 5 quick tips on how to improve employee engagement and business culture.
5 Strategies to Improve Employee Engagement and Business Culture
Jonathan Rushton on LinkedIn