Ageas UK

It’s been a busy and exciting year here at Ageas. Here are some of the highlights! 🔧 Technical Excellence: Our Data & Analytics Centre of Excellence has enabled the development of in-house models, allowing us to navigate the future with greater capability. Our unique application of Weathernet's SurgeCast tool is now multi-award winning, and the roll out of our new pricing capability is successfully enabling brokers to compete in the market in real-time. 🌱 Great Place to Grow: We were honoured to be recognised as a Top Employer for the third consecutive year, and named a 5-star employer for 2024 by Insurance Post - a testament to our commitment to creating a supportive and inclusive workplace. Our internal Pathfinder Initiative and the Career Returners Campaign have provided valuable opportunities for career development, and our new careers website has made it easier to join our winning team. 🤝 Brilliant Together: Brokers are increasingly choosing to work with us for their personal lines insurance needs. Events like the annual BIBA Conference and Broker Expo, provided the perfect opportunity for us to connect with brokers and demonstrate our commitment to their customers. We've also secured significant deals with partners including The Green Insurer and our recently announced 20-year partnership with Saga. 💜 Our Customers: This year, we have continued to focus on supporting our vulnerable customers through various initiatives, ensuring they receive the care and attention they need. Our immersive sessions, where customers share their experiences with our leadership teams, have been invaluable in helping us understand and stay close to their evolving needs. 🏆 Awards & Recognition: We are thrilled to have received various awards this year, which among others included Gold in Personal Lines Insurer of the Year (voted for by brokers), Gold in Excellence in Fraud Mitigation, and Gold in Excellence in Claims Technology at the Insurance Times Awards. These accolades reflect our unwavering commitment to excellence and customer satisfaction. 👫 Community Engagement: We increased the number of volunteering days employees can take which has seen people generously donating their time to various causes. We've continued our support for Air Ambulances UK as our companywide chosen charity, and have supported local schools with our Laptops for Schools initiative, ensuring that students have the technology they need to succeed. ♻️ Sustainability: We were proud to be honoured with the Circular Economy Innovation Award at the Edie Sustainability Awards for our Green Parts Initiative. This initiative focuses on reusing non-safety related vehicle parts, reducing waste, and conserving resources. It's a sustainable solution that benefits our environment, community, and customers. We look forward to more successes in 2025. #ReviewOfTheYear #2024RoundUp

Following our recent update on 'Crash for Cash' scams, Ageas has identified a worrying increase in the City of Bristol. These scams involve moped riders deliberately manoeuvring their vehicles into the path of reversing vehicles, often vans, to induce an impact and then claim for damage and injuries. The incidents involving Mopeds were first reported in London in Summer 2023, but we are now seeing a change in the nature of the scam, with a 190% increase in reversing incidents in Bristol in the last 12 months. Our advice for drivers is to stay vigilant, especially when reversing. Always check your surroundings, use your mirrors, and be cautious of any suspicious behaviour. If you suspect a scam, please report it to your insurance company and the Insurance Fraud Bureau (IFB) immediately. For more details, read our full press release here: https://lnkd.in/dJrC2pz5 #Insurance #FraudPrevention #CrashForCash

We’ve confirmed today that we’ve successfully concluded our exclusive negotiations with Saga plc, the UK specialist provider of products and services for individuals aged over 50. This 20-year partnership will see Ageas UK and Saga Services Limited (SSL) collaborate to distribute personal lines Motor and Home insurance products to Saga's customers across the UK. With this deal we’ll also acquire Saga's Insurance Underwriting business, Acromas Insurance Company Limited (AICL), pending regulatory approvals. Ant Middle, CEO of Ageas UK, stated, "This agreement marks an important milestone in the development of Ageas UK. Our combined strengths will enable us to serve the growing over-50s customer segment even more effectively, driving increased innovation and competitiveness." Read the full press release here: https://lnkd.in/e9PxsW-a #Saga #Insurance #Partnership #Over50s

It was great to have Reply at the Ageas UK Leaders’ Event last week. Their talk on the evolution of AI and responsible AI was truly insightful and thought-provoking. Thank you for sharing your expertise and expectations on the future of AI. #AI #ResponsibleAI #Leadership #Innovation

We are proud to announce that the industry voted us Personal Lines Insurer of the Year at last night’s Insurance Times Awards. Achieving Personal Lines Insurer of the Year is a huge vote of confidence in everything we have delivered in the market over the last year for the benefit of our customers, broker partners, and our people. It means a lot to us to be voted for by brokers and industry experts, and their recognition of our work really counts. We also won Excellence in Claims Technology for our innovative use of WeatherNetUK's SurgeCast tool, as well as Excellence in Fraud Mitigation for our use of our supplier, Claims Consortium Group's (CCG) synergy cloud platform to detect escape of water fraud. We’d like to thank those who took time to vote for us and #ITAwards2024 for the recognition of excellence in the insurance industry. Congratulations to all our fellow award winners. #ITAwards2024 #proudtobeAgeas

Congratulations Tracy Sheldon, we are incredibly proud of your achievements and contributions 👏.

We are proud to announce the appointment of Thomas Quirke as our new Chief Underwriting Officer. With over 14 years at Ageas, Tom has demonstrated exceptional leadership, strategic planning, and data-driven decision-making. His journey from Trainee Actuary to Chief Actuary in 2016 and his role in creating Ageas’s Data Science team in 2022. In his new role, Tom will lead and oversee the Underwriting function, including pricing, fraud prevention, and reinsurance, while maintaining his leadership of the Advance Analytics and Data Science team. This appointment supports Ageas’s strategy to elevate its personal lines business and enhance our market-leading technical insurance capabilities. In addition, Adam Clarke will take on the new role of Managing Director, Direct, focusing on driving organic growth in Ageas’s direct business. Whilst, Adam Beckett, our Chief Distribution Officer since 2021, will assume the new role of Managing Director, Broker & Partnerships, with responsibility for the continued growth and performance of Ageas’s broker and partnerships channel. These strategic changes reflect our unwavering commitment to growth in the personal lines broker market and our ambition to become a truly AI-first and data-driven organisation. We are excited about the future and confident that these leadership appointments will drive continued success for Ageas in the UK. #StrategicAppointments #Leadership #Growth #Innovation

This week, we attended the annual European Customer & Contact Centre Awards, celebrating their 20th year with entries from over 40 countries across Europe. We are excited to announce that we won GOLD 🏆 for Best Use of Data & Insights. The judges were impressed by our dedication to keeping the customer at the heart of our thinking through various insight routes, including voice of the customer, complaints management, journey mapping, use of Call Miner, customer interviews, and listening to our people. This recognition highlights our commitment to improving customer experiences and driving value. A huge thank you to everyone for your incredible work and for giving us such a great story to tell. Let's continue to be brilliant when it matters most! #CustomerExperience #Awards #Recognition #TeamWork

Customer Service Excellence at Ageas ⭐ We’re proud to share a story that highlights the exceptional customer service provided by our brilliant claims team. Sarah Walsh was out to get fuel on her lunch break when a deer unexpectedly ran in front of her car, causing a collision. Understandably upset, Sarah received incredible support from her colleagues and the community. When she contacted Ageas, our Claims Consultant Laura Wisdom provided an empathetic and efficient claims journey. From registering the claim to coordinating with the garage, everything was handled seamlessly. Sarah said: “It was a quick and simple process for what was not a straightforward or enjoyable situation.” Knowing how much the incident had upset Sarah, Laura even sent her some flowers. Sarah's experience is a testament to the dedication and care our team puts into every claim. Thank you to Laura and the team for their outstanding work and to Sarah for sharing her story with us. Read Sarah's full story here: https://lnkd.in/emQq9f9y #CustomerService #Insurance

Insurance Times Personal Lines of the Year finalists! 🎉 As this is a nomination only category, being a finalist for this award is affirmation from Insurance Times and their panel of expert industry analysts that our focus on leading the way in the personal lines market is not going unnoticed.    Underpinned by our advanced technical capabilities we remain competitive in the market, and we are constantly improving how we turn up for our customers and our brokers.  As this award is voted for by brokers and industry experts, winning for the second consecutive year would not only give our people the recognition they deserve, it would also reaffirm our strategy – we await the result with excitement. #InsuranceTimesAwards #Finalists #PersonalLinesOfTheYear