Ageas UK’s Post

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This week, we attended the annual European Customer & Contact Centre Awards, celebrating their 20th year with entries from over 40 countries across Europe. We are excited to announce that we won GOLD 🏆 for Best Use of Data & Insights. The judges were impressed by our dedication to keeping the customer at the heart of our thinking through various insight routes, including voice of the customer, complaints management, journey mapping, use of Call Miner, customer interviews, and listening to our people. This recognition highlights our commitment to improving customer experiences and driving value. A huge thank you to everyone for your incredible work and for giving us such a great story to tell. Let's continue to be brilliant when it matters most! #CustomerExperience #Awards #Recognition #TeamWork

5 Comments

IP Integration

Congratulations to the team at Ageas! 👏🏻

heath undefined

ITS BEEN A YEAR NOW.IVE REPLIED TONALL YOUR EMAILS.YOUR SAYING THIER DENYING I PULLED OVER AND HE SPOKE TO US. YOU DO REALISE HE WAS IN A HGV AND IM IN THE INSIDE LANE IN A NISSAN DUKE. THERE IS NO WAY I WOULD HAVE BEEN ABLE TO TALK TO THE DRIVER,OR EVEN SEE HIM YOU SIT IN A NISSAN JUKE AND SEE IF YOU CAN VIEW ANY PERSON IN THE NEXT LANE IN A HGV..IMPOSSIBLE.. I DONT EVEN THINK YOU WOULD SEE A PASSENGER. NEVER MIND THE DRIVER. GET AMAZON TO SHOW DRIVERS VIDEO. IVE SENT ENAILS IVE WROTE BACK TO YOU AS REQUESTED. YOUR LAST REPLY TO ME WAS JUNE 10TH.. SOMEONE HAS TO CARE. !!

Frank Sherlock

Well done team Ageas UK

Dean Burley

Operations Director at 4Com

Well done, superb 👏👏👏👏

Gerry Cuddihy FIMI AAE ATA VDA Dip Eng Man AMSOE AMIRTE

Scottish & North West Repairer Relationship Manager at esure Group

Congrats!

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