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I excel in discovering the perfect blend of integrated marketing technology and strategic…
Articles by Jane
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👀 Is your company leading the charge with AI, or are you falling behind? ⚡️ Zendesk CEO Tom Eggemeier says in Forbes that CX Trendsetters are at…
👀 Is your company leading the charge with AI, or are you falling behind? ⚡️ Zendesk CEO Tom Eggemeier says in Forbes that CX Trendsetters are at…
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🤯 Did you know that agents who leverage #ZendeskAI resolve interactions 38% faster than those who don't? 💡 This Zendesk blog, which draws on…
🤯 Did you know that agents who leverage #ZendeskAI resolve interactions 38% faster than those who don't? 💡 This Zendesk blog, which draws on…
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🏡 How Qualia uses GenAI to radically elevate its CX after switching to Zendesk: bit.ly/3ZR2Lrc 🚀 The leading digital real estate closing platform…
🏡 How Qualia uses GenAI to radically elevate its CX after switching to Zendesk: bit.ly/3ZR2Lrc 🚀 The leading digital real estate closing platform…
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Experience
Education
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Malaysian Institute of Arts
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Activities and Societies: President of the Graphic Design Club
Languages
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English
Full professional proficiency
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Mandarin
Professional working proficiency
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Bahasa Malaysia
Full professional proficiency
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Cantonese
Professional working proficiency
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Hokkien
Professional working proficiency
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🎟️ With consumer interactions set to increase five-fold and two-thirds of CX leaders expecting leaner teams, AI adoption is your ticket to success…
🎟️ With consumer interactions set to increase five-fold and two-thirds of CX leaders expecting leaner teams, AI adoption is your ticket to success…
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🚀 Looking to improve your agent workflows ahead of the busy holiday season? Check out the latest featured apps from Zendesk Marketplace.
🚀 Looking to improve your agent workflows ahead of the busy holiday season? Check out the latest featured apps from Zendesk Marketplace.
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🔐 Businesses are struggling to keep up with increasing security and privacy risks. Join Zendesk and hear GitHub's perspective on protecting…
🔐 Businesses are struggling to keep up with increasing security and privacy risks. Join Zendesk and hear GitHub's perspective on protecting…
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💡 Tune in to Zendesk's #CXTrends 2025 event as Carnival Corporation's AVP of Global Gaming Marketing and Carousell Group's Director of Customer…
💡 Tune in to Zendesk's #CXTrends 2025 event as Carnival Corporation's AVP of Global Gaming Marketing and Carousell Group's Director of Customer…
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🗣 90% of CX Trendsetters agree: Voice AI is showing promise, and with 51% of consumers already using it, expectations are rising. Find out how you…
🗣 90% of CX Trendsetters agree: Voice AI is showing promise, and with 51% of consumers already using it, expectations are rising. Find out how you…
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👀 Even if your company isn't utilizing AI, that doesn't mean your employees aren't using it. 👥 The use of "shadow AI," or unauthorized AI tools,…
👀 Even if your company isn't utilizing AI, that doesn't mean your employees aren't using it. 👥 The use of "shadow AI," or unauthorized AI tools,…
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🧘🏼♀️ Calm is redefining the industry by integrating AI for personalized, human-centric interactions. Join Zendesk at #ZendeskRelate and hear…
🧘🏼♀️ Calm is redefining the industry by integrating AI for personalized, human-centric interactions. Join Zendesk at #ZendeskRelate and hear…
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Last night, the Smartsheet Japan Team hosted their final user group event of the year, the “Smartsheet Year-End Party 2024,” which I had the pleasure…
Last night, the Smartsheet Japan Team hosted their final user group event of the year, the “Smartsheet Year-End Party 2024,” which I had the pleasure…
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🥳 I'm so excited to announce that Zendesk has named Shashi Upadhyay as the company's new President of Product, Engineering, and AI! 🚀 Shashi is…
🥳 I'm so excited to announce that Zendesk has named Shashi Upadhyay as the company's new President of Product, Engineering, and AI! 🚀 Shashi is…
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🔮 Tune in as The Atlantic's Nicholas Thompson and TransferGo's Marta Survilo take the (digital) stage at Zendesk's #CXTrends 2025 on Jan. 28, where…
🔮 Tune in as The Atlantic's Nicholas Thompson and TransferGo's Marta Survilo take the (digital) stage at Zendesk's #CXTrends 2025 on Jan. 28, where…
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🌟 Exciting customer spotlight alert for employee service! 🌟 ☕ Dutch Bros Coffee is sharing their incredible journey of transforming HR operations…
🌟 Exciting customer spotlight alert for employee service! 🌟 ☕ Dutch Bros Coffee is sharing their incredible journey of transforming HR operations…
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🥳 I'm so excited to highlight the great work coming out of the Zendesk Tech for Good program! 💡 David Miliband, President and CEO of the…
🥳 I'm so excited to highlight the great work coming out of the Zendesk Tech for Good program! 💡 David Miliband, President and CEO of the…
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😊 Happy employees drive better results — and AI is helping HR leaders make it happen. 🚀 From automating tasks to personalizing support, AI is…
😊 Happy employees drive better results — and AI is helping HR leaders make it happen. 🚀 From automating tasks to personalizing support, AI is…
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🤔 What does it mean to put your customers first? Dive into this Zendesk blog to find out how your organizational decision-making process can…
🤔 What does it mean to put your customers first? Dive into this Zendesk blog to find out how your organizational decision-making process can…
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