Sustainability at IGT Solutions isn’t just a goal; it’s our way of working. From eco-friendly CX solutions to green energy-powered offices and carbon-cutting work models, we’re proving that innovation and responsibility go hand in hand. Together, we’re shaping the future of sustainable business. https://buff.ly/3BCKl5F #ESG #Sustainability #IGTSolutions
IGT Solutions
IT Services and IT Consulting
Gurugram, Haryana 978,449 followers
Enabling Better Experience
About us
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 31 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.
- Website
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https://www.igtsolutions.com/
External link for IGT Solutions
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Gurugram, Haryana
- Type
- Privately Held
- Founded
- 1998
- Specialties
- IT Consulting, TPF Outsourcing, Travel CRM, Testing, Baggage Desk, ERP, Flight Rebooking Services, ATPCO Fare Filing, Ticketing, Internet Booking Engine, eCommerce, Social Media, Mobile Solutions, Sales & Reservations, Customer Service and Support, customer experience management, Airline PSS, Contract Loading, Airline IT and BPO Solutions, artificial intelligence, rpa, robotic process automation, big data, data analytics, bpm services, Automation, customer experience, omnichannel crm, intelligent video analytics, social distancing analytics, CCTM, air cargo, logistics bpo, contactcenter, cxservices, cx, and intelligent automation
Products
![Click here to view Robotic Process Automation]()
Robotic Process Automation
Robotic Process Automation (RPA) Software
IGT has successfully combined its experience of running Digital Contact Centers for multiple large companies along with its technology team to deliver a differentiated customer experience by implementing automation solutions like Chatbots and RPAs. IGT is equipped with the right tools, partners, procedures, frameworks, and experts who have experience in solving business problems thus not only bringing operational efficiencies but also enhancing end user experience.
Locations
Employees at IGT Solutions
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Yogender Tiwari
Vice President & Partner - Customer Success & Sales, Asia Pacific, IGT Solutions
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Kanchan Aggarwal , CSM® CSPO®
Business Analyst | Airline/Travel Domain Expert | Agile | NDC | RPA | UAT | Automation | CMMI associate| GDS, Airline PSS, Merchandising, Payment…
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Katie Stein
CEO at IGT Solutions
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Chris Campton
Helping organisations operationalise innovation and intentional agility | Digital transformation | Compassionate leadership All views expressed on…
Updates
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As customer expectations soar, AI is transforming operations and personalizing experiences. But it’s more than automation—it’s about balancing empathy, aligning with brand values, and driving loyalty. Follow the link to learn more about embracing AI with purpose: https://buff.ly/3VF8ak0 #CustomerExperience #AI #Empathy #Technology #IGTSolutions
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At IGT Solutions, we turn players into passionate communities! Our expert social & community management builds connections, fosters inclusivity, and strengthens brand identity. Let’s create a player base that’s engaged, loyal, and thriving. https://buff.ly/3ZFr9Mn #CommunityFirst #GamingIndustry #SocialandCommunityManagement #IGTSolutions
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Bowled over by team spirit and camaraderie! Our corporate cricket match, wonderfully organized by Citi Bank, was a perfect blend of persistence, competition, and bonding. Engaging with other teams, embracing true sportsmanship, and enjoying every moment reinforced how sports bring us together and boost physical and mental well-being. Activities like these fuel a positive work culture and energize us for greater goals. Here's to teamwork, wellness, fun, and healthy collaboration! #Sportsmanship #TeamEngagement #CricketTournament #Citi #IGTTigers #IGTSolutions
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With SBTi validation, IGT Solutions embarks on a journey to reduce its greenhouse gas emissions by 2030 aligning with the Paris Agreement's 1.5°C goal. • 42% reduction in Scope 1 & 2 emissions • 50.6% reduction in Scope 3 emissions To succeed, collaboration across our entire value chain will be essential. We will empower our suppliers to enhance their ESG capabilities and invite our clients to join us in this transformative journey towards a more sustainable future. IGT Solutions remains deeply committed to creating a sustainable and resilient world for future generations. https://buff.ly/3ONmxiz Sustainability: https://buff.ly/3ZB4Pnc #Sustainability #ScienceBasedTargets #SBTi #IGTSolutions #GreenFuture
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The travel, transportation, and hospitality sector drives over 10% of the global GDP, cementing its role as a powerhouse in today’s economy. Travel has evolved beyond a passion—it's now a priority, shaping industries and experiences worldwide. Learn more: https://buff.ly/3Vyh3fe #TravelIndustry #HospitalityIndustry #Transportation #Technology #IGTx #IGTSolutions
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IGT Solutions' Trust and Safety Services deliver comprehensive solutions to safeguard your platform content. With AI-powered content moderation, we create a 100% secure environment for your users, fostering trust and peace of mind across every interaction. https://buff.ly/3Bnr7kk #TrustandSafety #ContentModeration #IGTSolutions
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Only 2 days left! Are you ready to secure stakeholder buy-in, reduce risks, and optimize ROI? Join Trista M., John E. Thompson, and Brooke Lynch as they unpack the power of a well-executed proof of concept. Discover actionable insights to drive early success and long-term impact. Register now and transform your strategy! https://buff.ly/4i6wEMw #Webinar #Technology #ROI #IGTSolutions
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Unlocking the magic of #teamwork with fun! Our Colombia team brought Disney dreams to life with "Espíritu De Disney", a fun-filled day of games, puzzles, and all things #Disney. From solving quizzes to celebrating the spirit of joy, it was fun and teamwork at its best! #TeamMagic #EmployeeEngagement #IGTSolutions #Colombia
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We believe that our agent well-being is our topmost priority. At IGT Solutions, we invest in our teams' professional growth, empowering them to leverage AI and not be threatened by it. We offer the perfect blend of human and AI in the loop for customer experiences that make an impact. To learn more about how we make it happen, speak to us: https://buff.ly/4f2KPQ3 Chris Campton #AI #Technology #Innovation #CustomerExperience #IGTSolutions