If you need to reset your password but are not logged in, an email will be sent to the address associated with your MEGA account. But what if you can’t access your email inbox?
First, check if you are still logged in to MEGA on any of our apps or website. If you are, you can change your email address and password directly from there.
Tip
To reset your MEGA password, you will need to have your recovery key.
If you’re able to send emails from the address of your MEGA account, and you have your recovery key, then you can email [email protected] for further assistance.
For security and privacy reasons, we can’t assist you with your account from our end if you contact us from a different email address.
If you aren’t already logged in, and can’t send emails from the email address of your MEGA account, then you won’t be able to change your email address. So your best bet is to work on getting access to your inbox again, to be able to reset your MEGA password.